Citizens Bank Mobile Banking App Reviews

By Citizens Bank, N.A.

star star_half star_border star_border star_border 1.7 / 5
Citizens Bank Mobile Banking app review

Citizens Bank Mobile Banking App Info

  • 588 Ratings
  • Price: Free
  • Category: Finance
  • Updated: Jan 13 2019
  • Version: 7.0
  • Size: 136.77 MB
  • Seller: Citizens Bank, N.A.
  • © Citizens Bank, N.A.

Citizens Bank Mobile Banking App Screenshots

  • Citizens Bank Mobile Banking review screenshots
  • Citizens Bank Mobile Banking review screenshots
  • Citizens Bank Mobile Banking review screenshots
  • Citizens Bank Mobile Banking review screenshots
  • Citizens Bank Mobile Banking review screenshots

Customer Reviews of the Citizens Bank Mobile Banking App

App won’t allow you to sign on

star star_border star_border star_border star_border

RondoSho's Review of Citizens Bank Mobile Banking

Reviewed on 12/29/18 12:42 PM

Won’t let you sign in thru the app, even after resetting password. Final straw with a company known for terrible user experience.

Face ID!

star star star star star

hme55846's Review of Citizens Bank Mobile Banking

Reviewed on 12/29/18 12:42 PM

Great to see the addition of Face ID!

App limited overseas

star star star_border star_border star_border

AMDJ Family's Review of Citizens Bank Mobile Banking

Reviewed on 12/29/18 12:42 PM

This app does not work when you travel overseas. Every other bank app of mine works overseas but citizens bank must think it is a security issue. I give it a few months and then I plan to switch banks as I travel overseas a lot and cannot pay bills or get access to my accounts on my mobile phone.

Could be color blind

star star star_border star_border star_border

Tatters n sexy's Review of Citizens Bank Mobile Banking

Reviewed on 12/19/18 12:41 PM

In the details selection of the app, at the top it actually says However the color blind can not read that... Who would think that green on green color for headers be a smart idea?! Terrible! Also it is going to be 2019, why can’t we use our card and get a notification from the app to our smartphone that our account has been used at “” place and for $$ amounts....

Constant headaches

star star_border star_border star_border star_border

thisismylastattempt's Review of Citizens Bank Mobile Banking

Reviewed on 12/19/18 12:41 PM

This is by far the worst app I have ever used. It crashes constantly, necessitating calls to their “customer service” center with endless waits. You would think that in 2018, a large bank would offer a dependable online banking service that works - but no. Get your act together, Citizens!

Be careful to pay via the app

star star_border star_border star_border star_border

Shijia7's Review of Citizens Bank Mobile Banking

Reviewed on 12/19/18 12:41 PM

I used this app for years, until recently to be exact, this September, when I made payment to a credit biller, even I selected the balance amount to pay the app automatically converted to the minimum due. I ended up got changed for interest by the credit card company. I called citizens and reported the issue twice, and what they told me is IPhone OS issue not their app issue. If their app is not compatible with the OS, fix it do not ask their customer to jump through the hoops. Very disappointed!!

Horrible App

star star_border star_border star_border star_border

amoghkatwe's Review of Citizens Bank Mobile Banking

Reviewed on 12/19/18 12:41 PM

Such a horrible app. It does not even let me login using my fingerprint or password. You had one job, and can’t even access the primary job of the app. Disgusted. Looking forward to changing my bank.

I hate citizens so very deeply

star star_border star_border star_border star_border

erreeeeeeesedjr's Review of Citizens Bank Mobile Banking

Reviewed on 12/17/18 12:47 PM

This app blows. The lag is incredible. I have to wait 3-5 days for an accurate balance. I was even charged an overdraft fee for transferring from my checking into my savings! The back log changes so slowly and somehow so erratically that it couldn’t read my balance. After a long fruitless fight with customer service I am still charged nonsensical fees. Do not recommend. Only changed from PNC to have a joint account with a citizens user. Can not wait to change back. Total nightmare.

Real annoying issues!

star star_border star_border star_border star_border

staunchnortheasterner's Review of Citizens Bank Mobile Banking

Reviewed on 12/17/18 12:47 PM

Closed accounts still show up in the app, and changing user ID on online banking forced me to uninstall and reinstall the app to re-enable Touch ID because it thought I was a different user. I just talked to mobile banking tech support about this. Please fix these issues! Also, I need more than three challenge questions on my account.

Run from this bank

star star_border star_border star_border star_border

Csobus's Review of Citizens Bank Mobile Banking

Reviewed on 12/17/18 12:47 PM

Don’t walk, run. You were warned.