Citi Mobile App Reviews

No 3d touch ballance preview like capital one bank it is sad after all these years

I’ve been paying the pills via app for years and now it removes payment info???

Very user friendly app. Easy to make payments.

Love the check deposit feature!! So much better than other banks!

Really easy to use love this app

App is very user friendly!!

Love being able to review all payments and pay card in a few easy steps

One and done this app is all you need, to quickly find out what you need to know.

A++++ Excellent card to carry and use everywhere!

The app is easy and efficient.

This App is the best. Never have trouble signing on.

It’s good

I will be shopping for a higher point system. Great app but my interest rates to high

Very convenient and easy to use

It’s the best banking in the newyork city it’s my favorite bank tank you soso much

The swipe is very annoying. I would rather click a button

9/6/18 I’ve been using this app for a couple of yrs now. Never any glitches, works perfectly ever single time. I really love it, enjoy using it because it’s so easy. There are a few credit cards/bank apps out there that need to take some lessons from CIti Card. I’ve been using the Citi Costco card & this app for about 3 months or so & I love the convenience. I like that I can access it with fingerprint ID, see my balance immediately, & then pay my bill with only about 3 taps; & that 3rd tap isn't even needed if you want the payment to take place that same day. I haven't found anything to complain about at all.

I really like not only the Costco Citibank rewards but the app makes it so easy to manage my balance and payment options!!

Excellent Mobil Citi app

Overall a great experience with the Citi app. Makes it very convenient for me to now have to be on a computer to make payments, check balances or lock my card if I lose it.

I use over 10 different banking apps, and this has to be one of the best ones. Mainly, the app is fast, stable, and easy to use. The features and options aren’t rich by any means, but for what I need, in terms of managing my Citi credit cards, this app is perfect! Another amazing feature is the fact that as soon as I schedule a payment, it gets credited to the account right away. That way, I don’t have to worry about checking a few days later to make sure the payment was posted. I think Citi is one of the only ones that will credit my payment immediately; that feature alone deserves 4 stars. Overall, it’s a great app, stable, and has just enough features to make it practical, without being too cumbersome to use.

This app makes doing business easy. It’s convenient and easy to navigate.

If the phone language is not English, this app will crash after sign in.

I would like to thank you for taking a chance on a senior who’s husband passed and I had a student loan showing that the Army had paid for and it continued to show on my credit. You agreed to give me credit card. Again thank you and God bless.

This app allows you to do almost anything you can do at a bank. Payments, auto pay, see where you are spending money and looks for places with lower prices for you. Best of all you always get 2% back on everything.

What a terrible app. I’m the primary card holder on my Costco Citi card. When viewing transactions from the current statement, I see my charges and my wife’s. However, when viewing transactions for a previous statement, I only see mine with no indication it’s filtered and no way to change it. If I open the PDF view, I then see all transactions. Horrible.

This mobile app is very helpful and useful!!!

Thanks for a great app. It reflects my payment immediately. Love that.

The confirmation code screen doesn't load correctly and is offset to the left so I can't see what the page says. Not a good start to using an app responsible for my money.

Is just fantastics Easy and give you confort Thanks!!!!

Easy to navigate, easy to pay and look up history!!

It’s very user friendly

Since I have been using this app my banking life is a breeze.

Your account info is not available

Fast & Easy

Please make it easier for old people like me. Thanks.

- Face ID should be simple to set up. The fact is it's not, requiring a phone call with a code to listen to and input, and the API is unreliable on successful entry of their code. It took several attempts over two days for me to successfully register Face ID which should be handled *completely independent of any Citi backend systems*. This failure on Citi alone makes them shady at best, deceptive at worst. - Face ID should be simple to use initially. Citi ignores the Apple Human Interface Guidelines by throwing up a generic UI while Face ID is queried which hides the Username and Password fields for which Face ID is filling, and those fields are not restored to the user after successful identification. - This is more of a visual distraction, but why did the App Icon get updated to what looks like an Incomplete Loading bar? This is as well thought through as your Face ID implementation. For these very basic reasons, I give Citi 1/5. The developers may want to reference Apple's documentation for Password Autofill and login behavior. The app is very stable otherwise, so I will gladly update this to a 5 star review once all non-user-friendly login behaviors are removed.

A great piece of coding with ease of access to manage my credit cards without compromising security.

Downloaded CITI app last night. For four hours it asked me to try logging in later as it was having “delays”. Then for two hours it asked that I “try again”. Then I contacted support, and though they were unaware of problems with the app, wanted me to use Safari instead, while being unwilling to assist with app log in. That’s all a pretty poor introduction, not to mention waste of time.

Easy to deposit checks. They help you plan and give you Bluetooth. Convenient. Almost like they expect me when I come. And they usually have candy. Kicked me out of gold card ... Text me on that one

This app has not worked once since downloading it. Every time that I attempt to open it, I receive an error message which states that they are having technical difficulties and I am advised to try again later. I’ve tried to open it numerous times, uninstalled and reinstalled ... all to no avail.

I can never use my app or check my balance because I try to Log in its always telling me the App is having technical issues. Even when I type out or even use the fingerprint log in. Such a hassle.

Keeps getting Message stating “Temporary Delays” Please fix!

The best thing about this app as that you could see you remaining statement balance, not just total statement amount and minimum due. Please bring that back.

Unless I’m at a desktop I can never sign on. When I try to sign on the app or on the mobile website it either tells me the info I entered was incorrect or some message about delays. Super frustrating.

The worst customer service in the industry. Stick with chase, capital one... even discover card has in house customer service. Citi is a joke.

It’s awesome very nice app and nice customer service if you have questions Thankyou

The new app does not work. I can’t add a new payer or make a payment. Spoke to Citibank technology folks who assured me a fix was in the works. App is out for three days.

The app is no longer working I cannot upgrade the app either What is happening?

Can not log in with Touch ID since last upgrade. So I tried with my password and ended up locking my account. Super annoying! Please fix ASAP!

Since the update, it won’t let me log in to my account.

I can't get into my account via the app. It forces me to upgrade first to use the app, but when i tried to upgrade it tells me item is no longer available... What the hell?

Simply to navigate check balances and make payments

Like it

I really like this app. When it is up!

needs update displays on app when I logged in to see what was due. When update is selected msg displays” no longer available”. I can’t see what I owe or verify if my last payment processes. For citi Costco card or citi diamond

I can’t get into my account until I update, but when I try to update I get a message saying the update is no longer available.

Too many technical difficulties errors from Citi

New update app stopped working, cant login

FaceID sign on feature is not supported, every time i try to enable it, it gives an error. Its a hassle sometime to type in your PW every time you want to sign in. Funny thing is in the app setting, it says “Great news!!! Citi mobile now supports FaceID.” Well, apparently not. UPDATE: after so many updates, FaceID/TouchID still not working!!! kudos to the devs of this app. UPDATE 2: after update, it now allows you to turn on the TouchID/FaceID, but when logging in using it, it always give an error, so you need to type in your password again to log in. Nice work devs... NOT!!!

I recently updated to ios 12 and got a stinker that told me to update the app in order to view my account. I have been trying various ways to get the app but unable to update Please do not release an update if people cannot do so... defeats the purpose... very disappointing!

The new update has worked one out of 10 times . Keeps giving me technical error in login . Please fix

The latest update renders the app useless. “Having technical difficulties. Try again later.”

It’s so frustrating when trying to pay your bill and your app is not working.

Anyone else having issues with updating their app on their iPhone? It says app is no longer available when u hit the update option.

Hey sweetie sorry sweetie and I’ll

If you had updated to iOS 12 before updating the app, you’ll be getting the “App no longer available” error any time you try to update it. Great app overall, compared to other banking apps. A notch below Schwab, due to functionality limitations.

Every time it updates the app blocks me and it’s always at an inconvenient time!

Seems to never let me redeem rewards. Don’t know why it’s always broken. Lucky if I’m able to transfer money half the time. App is pointless if you cannot use it.

Great app

When you have to read 16 pages of small letters “Terms” before you agree to something, it could be dangerous. I’d love to have the app, but I’m afraid of the 16 pages agreement.

I have not been able to use the app for about a week. I continue to get a message stating the app is experiencing technical issues and to try again later. I never experience this issue with the Chase app. How long will Citi’s app experience technical issues? I have updated the app and also uninstalled and reinstalled it again and again. And yes, I have been entering the correct password. I gave two stars because when the app does work it’s great.

Opened app...said need to upgrade to use...select upgrade...App Store says it is no longer available. This needs to be fixed ASAP

When I open up the app it ask for Touch ID. Scan my finger then asked me to put my password in. I love citi bank but this bug must be fix for the Touch ID community. 🙌🏼🙏🏼

I’ve been so disappointed with this new app since citi switched to Master. Representative told me to delete and re-download the app so it would refresh the information. And I did, it never work. And all my accounts in this app is disjointed, so I have to call them to pay my monthly credit card payment. My acct info sometimes appear as unable to load, come back later, so I kept checking back for few days. Still unable to load and error occur. What a Great app I am using.

The app required an upgrade but the upgrade version is not available on the App Store.

After the last update I can’t see my Fico score!! Why?

I swear to g** technology is making the world more s****** up.. i try to go online using my existing app.. tells me i need to update it for work, so i click on upgrade, then i try to update and the app store tells me it no longer exists.. if this c*** continues i will no longer exist being a citi client after 16 years of being one. We have space satellites orbiting our world but we can’t have an app that doesn’t need updating every 2 weeks or one that continuously can work normally.

The app requires the update, but update is “not available anymore”

App says I must update... I come to App Store and click update, only to see a pop up saying item is no longer available! So I can’t use the app! Pls fix it!

When I try to open my Citi app, I get a notice I have to upgrade to use the app. When I go to App Store and hit “upgrade” I get a message that says “this item not longer available.” This means I cannot use the app? What the?

When I try to upgrade it says version not avail Now I can’t use tha app I’m am using iPhone 7 Plus Thank you Upgraded iOS n now it works

Please add back ability to see payment due date at same time I’m setting up the payment date in the app. I don’t want to remember it. Love that I can set up travel plans in app.

Too much information in the new design! I miss very much the simplicity and objectivity of the previous design, presenting in the home screen only what matters for me: Checking, Savings and Credit Cards. Now, the new design includes offers, savings, trends, graphs, a real mess. I would love to have - at lest - an option to hide items I don’t want to see. Also, what happened with the app icon in the last update? Just terrible.

Since This update it has not let me see my account info everything says unavailable!

After update my Costco card doesnt have alerts options at all. It disappeared.

What happened to the notifications section to control the app alerts in this new version. Please fix this.

Just again updated to latest version after having problem with previous one. After updated, same problem occurred, app closes right after logged in, won’t stay open. Now I cannot use this app to check my accounts. Anybody having same issue? How to fix this?

App is not working. Shows it’s no longer available.

Why is it saying no longer available? I really enjoyed this app

Most of the information under services is not available on the app after the update. Please resolve. Great banking app otherwise.

So convenient to use this app. Never had problems with it.

I use the app a lot for payments and check my use, is asking for an update but when clicking on it days says is no longer available, so basically the app cannot be used at the moment.

I turned Face ID on but now the app asks for BOTH the password and the Face ID...

Love it !! It’s a great way to earn points and pay bills with !!

It is a 50/50 shot the finger sign on works

App upgrade won’t load. But also can’t access old version.

I try opening the app it says time for an upgrade, I then try to update the app in the App Store and it says “this item is no longer available” sooooo not sure what I am supposed to do with that? I’ll try later I guess?

Whenever I try to update it states it is no longer available. When I try to use my app it states I need to update. So what the h*** am I supposed to do?

I just went to update and was told no longer available

I’ve loved this app up until today, I’m not a tech person and this is just frustrating as hell!!

Open says you must update Update results in ‘this item is no longer available ‘

Stable, quick, intuitive... the only change I would make would be to the spend summary... I’d like to be able to view this information by month by quarter and by year...

Me gustaría que prestaran el servicio en español también

Is this a scam or just incompetence? My app will not allow me access unless I update, but when I try the update I get a “this item is no longer available” message. WTH?

The update 09/2018 is horrible. You can’t see the city a purchase was made in. You can’t even see the whole name. Only a few words of the place. Also, you can’t see how much cash rewards you have and your can’t claim them. Give me back the old version or fix this one please. It shows so much unneeded stuff now but got rid of the needed items. Don’t care about my weekly average spending or a graph of my expenses.

My two year old has better programming skills then Citibank. Number of issues: 1. Keeps signing me out after 3 minutes, while I’m using the app. I’m in the middle of scheduling a payment and it signs me out. I want to transfer fund, I get signed out. 2. The only app the refuses to accept Touch ID. It presents the option, but guess what, it doesn’t authentic your credentials. Instead, asks for your password time and again. This is even more infuriating since your doing this ever 3 minutes because the app signed you out. Spoke with a rep, this is a “feature”!?! 3. Cannot set up alerts for all my account. All my accounts are listed in the profile, but when you select preferences, surprise, their missing. Again, spoke with a rep, I need to “link” the accounts to my profile. For some unexplained reason, rep cannot or does not want to understand that they are already linked. Must be another citi “feature”. I don’t understand what is so complicated. Other banks have figured this out. If you don’t have the talent or skill set, then hire my two year. He’ll definitely make some much needed improvements to this horribly designed and functioning app.

I like it. Easy to navigate through. A+

Everybody hates forced updates. Please, always give a chance to continue using the app without forcing it to an update that might not be possible to download & install because of poor service, weak signal or no-wifi available.

This is one great app . Easy to use not complicated at all friendly app . Love it when I click and without logging on can see my balance just perfect .

I have been banking at Citi Bank since 1987, it’s my first bank in NY for 31years. CB App is great.

Other than not receiving an online billing notice on one occasion I’ve had no other problems with this site. Works good and makes paying my account very easy and convenient.

Citi don t pay my EZ pass and BT charge me extra $50! C mon Citi u could let me know I m on limit

It's great and very user friendly!

Awesome application user friendly straight forward

Your service is great! I love your app. Thanks.

Best credit card ever used

I wish that when I open the app I could see horizontally, in a landscape view instead of always in the portrait view.

U make a payment and its available to use right away love this

Been with you for over 25 years. You have been there for us. Thank You for your help and for watching our backs in this crazy world.

It uses my Touch ID so all I have to do is use my thumb to check my balance. All my information is laid out in a simple and easy to follow format so I know exactly when my payments are due, and any other information I need to know in regards to my citi card

I told Citi I was traveling Why are they asking my about transactions I need this card available and dint embarrass me by holding my funds

It asks me to update the app in order to use it. However, the update is not available at the App Store. What’s going on?

I enjoy almost everything about this app and it’s functionality - except the forced updates when a newer version becomes available... instead of giving the option to update later. When I enter the app, it’s for a purpose. Having to wait, while being pushed to the App Store, to complete an upgrade is frustrating. Sure, it only takes a minute or two, but an option to update later would be greatly appreciated.

Great app

Love the app. But the new Bill feature in the app is just forecasted (estimated) bill to help you monitor spending. But I really need the eBills from various vendors to show up in the app. How am I supposed to pay the bills properly if they don’t show up? Right now I can only see the eBills on desktop which I don’t turn on computer anymore unless I need to see eBills.

Needs IPad support

Get it!

Last weeks update/ revamping, doesn’t work!!!!!! This app doesn’t see my accounts!!! FIX IT!!!! I just logged in and the old format was back. I feel like I’m losing my mind. How is that even possible. Regardless the old app worked. Log out/ log back in and get the new inoperable app again

Did the option to change alert settings disappear from the app? I don't see nearly as many options as before. Profile just has the option to log out. Services only has faq's. Where oh where did it go...?

New app doesn't work well ！

Apparently I can’t update my banking app if I don’t have a credit card with space on it. So now I can’t access the app to pay the card I need to use to update the app. This is NOT a good idea.

Very good Ap. User friendly and gives you everything you need to know about your account.

I have used Citi mobile app for years and seen how it progressively improved. Today, it forced to upgrade when I wanted to use it. After upgrade, I found very basic app. No more mobile deposit. No more transfers to your external accounts that where setup in the past. Glad I bank with Chase and BofA as well. They are much more reliable.

App just forced me to download update....and of course, when I attempt to sign in, I get the message: “Hmmm....looks like we’re having some technical issues right now. Please try again later.” This happens every now and then...usually when my credit card payment is due! Scam.

Love this app! Super easy to use!

Mobile deposit is gone after update please fix.

I’ve been using this app for about 2 years now. It’s very user friendly in my opinion. Never had a single issue with the app.

I am glad to be doing business with you. Great professionalism! Thank you Gloria Perissinotto

Very convenient.

This app is amazing, I am able to see everything about my account and easily make payments. Snapshot feature is great as well!

The app is laid out nice and seems nice. Only been using it for a few weeks now. So far almost every time I use the app it has technical issues and errors. Trying to make a payment with a saved bank account or trying to add a new bank account. I just keep hitting save or continue and then after about the third or fourth time it finally does the expected action and saves or moves forward. I have uninstalled it and re-installed it. A pretty flaky app for such a large company. All my other banking and credit card apps work great but this one is lacking doing what it should do when you hit save or next. Hope it is just a bug and they will fix it. Using an iPhone, and had this issue before I upgraded to iOS 12 and 12.x.

Great web site very easy tools

Perfect

Every thing is perfect . Online services is excellent. Thanks so much for your great Servicrs

Citibank Credit Card App is easy to use. I love the balance immediately adjusts to zero $0 balance after payment is made through the app.

I like using my mobile banking when I need to check my account for pending transactions and balances. However there’s no mobile check deposit. My credit union app has one which I love. How can we resolve this small issue?

This is a slick app, and very useful to boot. Keeps me in the loop on payments and transactions.

As a student trying to do their best in college spending money on both towards school, dorms and bed and board while commuting to a limited work study job even with earning a scholarship; It’s difficult. I can’t even spend 3-5$ in uber to deposit my check without worrying about funds. With every check I’ve earned I use Citibank’s app to make deposits and keep track of where, when and how much I spent! It’s wonderful! I really appreciate and love this app! It’s extremely helpful and keeps me on my toes. Very organized system! I even used their instant message service; the person on the other line was so kind, patient and helpful! 5 stars! Recommend 10/10

Me encanta siempre listo para checar mi estado y poder abonar gracias.

To see and iPhone version only 12.9 “ iPad Pro then Citi discontinued the iPad Pro version whereas I had and still have thousand of thank you points but in this citiBank iPhone version does not show complete transactions, but s***** commercials to add all bank accounts to citiBank is a no way, why ask this s***** question. I bank with all banks , they have iPad Pro very impressive efficient data, here not. Get up to speed or be left behind, after so many years of great services, dumpy tp use iPhone Citi mobile is a joke, I spent for more and got less from citiBank, extremely dissatisfied with being reduced to iPhone citiBank mobile joke, is Not funny or acceptable

Every time I try to sign in, over the last few months, I get a message stating that something is wrong and to try again later. This is absolutely frustrating. Please make your app more reliable.

Very Good ,easy to use.

Super DECENT

Love the ease of using the mobile application

I pay all of my bills on-line, and I have to say that this is the easiest of them all!

Mobile check deposit?! Works so good ! It’s amazing. I was wondering how I was going to go to the bank while working. This solves everything!! Thanks :)

The process to enable Face ID needs rework. I hate the fact that I have to call in.

C'mon guys, USAA and Capitol One both have native iPad apps. This looks terrible on an iPad, please update it and stop being so lazy!

I’ve never had a problem, customer services Courteous.I just love it!

It says the App is no longer available when I try to update the app... please fix.

Thank you !

Great CC & App. Easy to use. 💕💕💕💕 it! Nancy

When I mis needed Citi was there. Thank you!

I’ve rated this app a 1 star for the past year because Face ID wouldn’t let me set it up. No matter what phone I used, no matter whether the app was removed or reinstalled, whether it was a new OS update, etc. Well today it worked. So it’s back to 5 stars. Keep up the good work citi

This app constantly encounters random errors, shuts down, or loses track of what you’re doing (like resetting a password) that you have to start all over again! Please improve this! Bad user experience makes me want to switch to American Express.

Therefore useless.

This app was three best financial app on the market. The app needs ios12 Face unlock integration. The app will ask for Face unlock but still ask for a typed password

when ever i try to enable face od,its giving pop up window saying we are having pronlem ,try after some time

Not much to say! Much improved, I like it.

I wouldn’t trade my Citi app for the world. I’ve never had any issues and don’t have any complaints it’s my favorite banking app.

I’ve been with Citibank for twelve plus years. And I love them.

I couldn't set my face id on my new phone. I'm trying to set my face id and I got the confirmation code and when I enter it them it says app is having some problems. It's been like this from day 1 of my new phone

Face ID no longer works with XS Max with iOS 12.

It’s really easy to navigate. And I love that the payment reflects immediately after submission.

Wish all bank apps looked like this one.

I only recently began using the Citi Mobile APP and I find it to be very user friendly. Highly recommend!

Can’t get Face ID to register at all on the iPhone X’s max

I can no longer use app. I had citi bank add another card to my app and now I cannot access my accts. I called and they tried to fix the issue. I rebooted my wifi, I used my 4g, I rebooted my cell and iPad...everything they requested and it was just before an update. So, I waited after the update had concluded and tried again without success. I don't want to call every month to make payments to accts. . I liked the app before , it was easy to use and could see all info on my acct.. the error states" we are sorry, we are having temporary delays" it was said this for a week now.

This is a great app. It puts everything you need to know at your fingertips, and it is intuitive to use. It is also very graphically appealing, instead of looking like it was built for the first generation of smart devices with small screens like many other apps do.

Easy to navigate through the app. Phone friendly.

Although this app has mostly 5-star reviews, they recently and undeservingly have had a bout of naive and/or ignorant complaints regarding frequent mandatory updates. These updates are prudent and for your security. Citi’s app is PROACTIVE in handling potential and existing security vulnerabilities. When it comes to the security or your money; hackers, software/hardware developers, regulators, law makers, and bugs are all addressed with these updates. Isn’t it better than a security breach? Releasing more updates means that they are on top of the exponentially advancing technologies and their security vulnerabilities. This is how they avoid being robbed just like a physical location has bulletproof glass and security officers. Citi is the BEST so don’t go ruining their reputation with your lack of patience and knowledge in posting these negative reviews.

Its a nice app but loathe the fact it needs to voice call me to give a number to enter. When in on the go I use my iphone, send me a text. Im not going to have a pen and pad at the ready. Its 2018, I can’t remember the last time I had a pen and pad, I use my iphone!

I just love it!!!

I had the Citi mobile iPad app and liked it. I recently opened it and it prompted me to upgrade. I clicked on the upgrade button and it took me to the AppStore but there was no app and it said the AppStore had no internet access — however it did. I was able to download and update other apps. As an alternative I searched for the Citi Mobile app for the iPad in the AppStore. There was only 1 so I downloaded it. Clearly it must be only usable on the iPhone because the app only works in portrait mode. It won’t switch to landscape. I deleted it and went back to using the website. Poor technology for a financial services firm.

Very easy to follow and steps allow no mistakes.

Face ID is still broken on iOS 12...

No longer works with iOS 12.

After the recent updates, TouchID can only be used in one device. But I have the app installed in both my iPhone and my iPad. Please enable TouchID on multiple devices

Good app, but the option to use Face ID is completely gone in the app settings area on my new xs max.

With the newest update, if you choose to transfer funds, you can’t get back to your accounts. Very frustrating.

Very simple to use, very useful and informative as well love this app saves me trips to the actual branch and makes it really easy to manage and monitor my account

Face ID is not working on IOS 12

Please bring back the multiple accounts saved usernames. When you have multiple accounts, it made logging into each much simpler. What would really be nice is to enable single log-on like Chase where you log in once but have ready access to all your accounts.

Fast easy straight to the point one click you see your tab one more click your bill is paid

Easiest app ever to use. For us older generation that didn’t grow up with a computer in our hands, I find this app so easy to use to check my balance, see my statement and to pay my bill. If I could meet the person or people that designed this I would bake them a Cake!

🗽💪🏽💳

Almost every time I try to login, I get locked out or told the service is not available at this time. When I do reset my password and get in, it takes too many tries to photo and submit a check for deposit. Today, I tried to add a new payee for a check and after filling out the form with the contact info, the “next” button never worked. The concept of the app’s services is excellent. The execution is awful for the end user.

Very easy to use are used it so far for couple of months and I have to say so far so good!!!

It does what it needs to do, I wish it would go further back into the month besides a week in the month on the transaction list.

Will change review after it starts working for me.

Seriously? Not sure how the actual functionality of the app worked, but I could not even sign in when I forgot my password. Made me enter my credit card number 5 or 6 times only to say I put in the wrong info - I didn’t. Then “technical difficulties”....Delete.

Citi used to have a dedicated iPad app, but they discontinued it so you have to use the iPhone app on it. Fine. But then they inexplicably changed the policy so that you can only use Touch ID on one device. For people with both an iPhone and an iPad, Citi forces you to pick which one you want Touch ID on. Why? I use banking apps at 8 different banks and Citi is the only one with this nonsensical and draconian policy. Most banks have dedicated iPad apps as well.

I enjoy Citi Bank services, it’s very convenient and very affordable fees.

Easy to use navigate. Much better than most.

I don’t like the interface of this app as well as my Discover app. It is not as intuitive to use. However, the most annoying thing is I have to update the app ALL THE TIME! It feels like every month you can’t open the app because you have to download the new version.... which looks exactly the same.

Easy to keep track of balance, make payments and manage credit score

Great service!!!

Ok app but it updates all the time and won’t let you use previous versions. COME ON! The only reason anyone uses this app is to check the balance they owe to the capitalist pigs who own us, body and soul.

It helped me to keep everything under control with my CCs

Anytime I try to enroll in Face ID after getting my new iPhone I get an error saying there is a problem on their side, “Something went wrong”. No way to fix it.

Costco credit card + this app, is a match made in heaven

This is the only bank app I’ve come across that literally demands that I give them proxy power over my entire life’s legal affairs if I “agree” to use the app. So I’ve deleted it, then tried later to see if their legal team would be wise enough to remove that clause, but no. So I’m just going to continue to use the web-based access as I’m stuck with them because of Costco. I have no reason to believe THEY have control over their third party users, so it’s a great ploy to get my data spread far and wide as they see fit. I don’t care how great the app: No thanks!

Very convenient and easy ! I love It

Forced frequent upgrades are very annoying.

Needs to be updated to rotate as screen.

I have other bank apps but citibank is best. App automatically takes photo of check when depositing. Easier than positioning the phone and keeping the check in line while pressing the button.

It is a great feature and hope it clears the next day and not like other banks. Easy to use and if all goes well I may use it more often. Thanks!

It was good until a few updates ago. I can no longer use Touch ID to log in. It’s always saying there’s a problem on their end but there’s no way to contact anyone to resolve this issue. I’ve been hoping that after each update, this issue would be resolved but it is not.

I have used Citibank services for more than 18 years and they always been ahead of others in their online services. Very easy human oriented user interface, many useful features. Always innovative. Great Citi!

Easy convenient & I like most the chart, the way they show & explain in short whole thing ( payment, dues & many more)

Very satisfied with this app. 5 stars!

Touch ID doesn't work

It’s been like this for about two months. It’s worthless like this.

I love citi bank and I love being a customer but I don’t like the new update. It tells you what you spent which I don’t like but what’s really bad is that it is inaccurate. Please get rid of that

Payments are credited instantly. I love it. Works great for my business expenses.

This app is pretty good. The touch feature to sign on is great. The layout straight forward. Only one thing however: some activity are instantaneously reflected on your account while others - mostly credit card payments-you must wait for the next business day which can be up to three days before posting. We surely can do a bit better.

It periodically freezes!

It’s really easy to use

I hate this app!! It tells me my password is wrong every time I log in! No, I’m not forgetting it, I am forced to write it down every time because I have to change it so much!!

SUPER EASY TO USE!

The Touch ID doesn’t work even when I activate it, I leave the app and Touch ID doesn’t respond to my fingerprint. I turn it on then go to my account then go back to check and Touch ID is off. help!

Well, this week I can’t deposit checks because the app tells me that I’ve already deposited them (not correct). I’d say I end up going to the bank 40% of the time because the deposit feature is broken for one reason or another.

I like to monitor and pay my credit card expenses more often than once a month, and this card makes it easy to do so.

No longer recognizes Touch ID even after activating it with an annoying and inconvenient phone call with a 10 digit code! Asks for my password constantly. Junk!

The app is very easy to use, fast, and user-friendly.

Just updated to this version after old version won’t let me login to the app. After updated, app closes right after logged in, won’t stay open. Now I cannot use this app to check my accounts. Anybody having same issue? How to fix this?

One of Simplest and easiest ways to pay my credit card bill. Their response team is very fast at resolving any problems or questions you might have. This is the best credit card.

Love this interface but disappointed that I can’t even enable Touch ID

Now they have a “Card Not Present” feature. This almost completely eliminates fraud! As soon as my card is used without the physical plastic being ran, I receive a push notification with the charge amount and vendor name. This works for monthly billed subscriptions, online stores, manually ran card numbers, and even parking meters where the meter merely sends your card info to a separate device to be ran. As long as my wallet isn’t stolen (which I would know very quickly and could shut the card off), no one can use my card for fraud. And this all happens instantly! Like literally within seconds of being ran. I believe this is the most up-to-technology bank app that exists. Also shout out to that flat 2% back everywhere!

I just want to check my balance. I don’t have to upgrade for that - quit forcing me.

Love the app. It’s super easy to use... super convenient because it has all the information I need and super simple to use you don’t have any trouble finding what you’re looking for.

Easy to use

Very, very, very cool. 😀

Awesome service

The notifications on this app are hard to find and configure. They also don't work. I didn't get my payment due notification now they get to take an extra $40 from me. That's a great reward for having bugs in their app! Why would they ever fix it?

Citi has definitely been a pain since I received the card... and I wanted the double cash soooooo bad. But I’ve realized they’re a pain to do business with... they’ve become a backup card for sure. But the app won’t update so I can’t login and I’m on a current gen iPad. Fico doesn’t update on the mobile page. They declined charges made in my hometown visiting family, I also first applied there so it should have been in the system... mind you I had less than a two percent of my utilization used. Add on false promises and it’s just better to collect dust.

App is overall great. The check deposit still needs some tweaking as it doesn’t always capture the check amounts accurately which is frustrating

It is a good app but separate log in is required. If I log in for sav/chkn account information, I can’t see my credit card details. To see that, I need to log out and log in again with different credentials. Even I tried to marge my all accounts, but I can’t see any options to do that.

Ordered checks three weeks ago. I never received them. Now I have to start a new sequence number. Get it together Citibank

App does its simple job well enough. I really only use it once a month to pay my bill. And every single time I try to pay my bill there’s a required update I have to do first. Every time. Makes what should be a quick and simple process take much longer than necessary. Please stop with the constant required updates!

I love this app! It is so easy to manage. I love the snapshot feature, I don’t have to log in to see my balances and I can set up all my security features right from here.

Very easy to use. Can easily view transactions, redeem credits, and pay your bill. All this can be done in a matter of seconds.

I few tap and clicks brings peace of mind fast, with ease of app. Thanks Citi.

I love this bank , there are make that works great great— for me very easier

Everything I need from an app for my credit card.

The app will help you with the basics. As usual, there are some functions reserved for their desktop site. I'm not sure if Touch ID is still supported, but Face ID support has been broken for me for months now. All my other finance apps support it, what's the deal Citi? Called technical support and was told "update the app in a couple days and it will work." That was four weeks ago, and it still doesn't work.

-Can’t see your full checking account number and routing number -Can’t place a travel alert -Messaging service is buggy and never works and never clears out my last message Take a hint from Wells Fargo and Bank of America who have way better apps

The lag between logging in front the snapshot screen takes a very long time. At times I have to move out of the app and go back in. Please update this to iOS 12. Also, why can’t you send wires from the app? Chase can. Why can’t you? Please fix the lag and add the wire send or receive on your app to make it easier.

Easy to use, idiot proof!

Love my Costco credit card and Citi card too

I do my payment on click ! It’s such a peace of mind and a save money a time with it.

0 stars. It worked fine before, but the upgrade does’nt.

The app is great when I use it BUT the very frequent upgrades has been inconvenient for on the go use (esp when I’m not connected to reliable wifi). Citi app requires you to upgrade on the spot before you can use it). The option to use the app when I need it and download the upgrade later would make me use the app more.

Stopped working in ios12 and 6s plus

Love the app. One of its best features is the ability to see account details without having to completely open the app. I’ve found it easy to do any account activity from the app.

Very user friendly. Easy to navigate. Never any issues.

Doesn’t get any better

Is annoying to keep updating so often, sometimes you need the app right away and there is no time to update but it won’t work unless you update when asked. Developers should do only 2 or 3 updates a year, and/or have the option not to update until ready.

Best CC out. Love quick instant balance update when I pay off card.

I’ve used this app for 4 years now and Only a Very few times it has a error connection idk why but other than that it is an awesome app! Easy to use and very convenient when I need to transfer/deposit/send money. If you bank with CitiBank you need to download the app!

Well designed and integrated credit card app,have not had any interruptions or glitches,will continue to explore and use.

Citi bank is easy to use. They also stand behind you in any dispute.

I’m having issues with downloading translations. Frequently some items do not appear in my Quicken. This month I just printed the statement and enter all transactions manually. Do other experience this problem?

Just works and easy to use

Regularly fails to recognize user name and password. Customer service is designed to waste your time until customers give up. If you give in and waste your time waiting for help, the usual response is more wait time until the rep fails to repair and then a mysterious disconnect

Love how easy it is to use and make my payments!!

WHAT A WONDERFUL And a very very helpful app.

Do not require forced upgrades, esp. for people on cellular. Have a compat layer and reminders

Citi Bank’s app is easy to use and allows flexibility in how much or little you pay on your balance.

I’ve used the app for a while but have always been unable to view my recent credit card transactions...I was told it would be fixed but that was weeks ago and still not fixed

Went to check my account balance, was told I have to update the app. Went to App Store to update and was told “this item is no longer available”.

I have used it often and pretty good. However, today, it says I need to Upgrade to use it, and upon trying to Upgrade, it says " This item is no longer available "!!! So, can't use it!!

It’s easy and great

The app is fine for my Citi personal card. I also have a Citi Costco small business card that I can only manage via the website! Or, logout out and re-login with separate credentials on this app. Absurd! Why can’t I either add my other cards to this app, or at least have a small business app to manage those cards. Makes keeping up with payments a real pain. Capital One lets me manage ALL cards, including small biz on one app which is much more convenient. Citi, please take care of your small business customers.

Can’t update to the new app and the old app won’t open

Version 9.9.1 does not work, and since its release, version 9.9.0 does not work either. Citi seems to be aware of the problem, but no fix yet. Very inconvenient to Citi’s customers. Update 9/16/18: Version 9.9.1 now available in App Store has been fixed. It can be downloaded and the app works once again.

It’s very easy to use . Awesome!

Helps me keep everything on time and straight. Love this app!

Very awesome

Online banking works fine, but could not access mobile app. Locked me out twice and customer service was slow and uninformative. Will not use.

Can’t update app old app will not work

I’ve been trying to log in for days and all it says is “we are having temporary delays please try again later.” I’m not going to use my new credit card if I can’t log in and pay. Not sure what’s going on.

Would like to check clearing date for online checks

Want to turn on Touch ID to log in but won’t allow me to

I try deleting the app and reinstalling....activate the FaceTime it will send me text with the code and keeps telling it’s not working at the moment😡 It was working ...before it’s been more than three month , call customer service they have no idea what I am talking about 💩💩

Easy peasy! Great app! John (SoCal)

Hey- typically love this app for its many features and ease of use but today it’s requiring an update to login. When I visited the App Store to update though, I’ve repeatedly gotten an ‘item no longer available’ error so I can’t update. Please make the update available so I can login.

when i try to update app it pops message “this item is not available “, can’t login to account because of this

Wth is wrong with the app smh

The app on iPad is still an iPhone size... why not make it completely compatible? Or can you make an app for iPad?

Hello! The updates crushed and I cannot use the app without upgrading. Didn’t find how to reach out to support so wrote the review here.

We have increase efficiency in our money management since we discover Costco CityApp. We recommend it for the disorganized individual like me!

Today after several times try still impossible to use the app because need to be updated and is impossible to do.

Awful app. Everything with Citi is a struggle. So happy I have to use Chase most of the time.

“You must upgrade to continue using the Citibank app.” *goes to App Store* “This item is no longer available.” Thanks, guys.

I used to love this app but ever since I’ve updated it won’t open for me! It keeps saying that they are having some issues... I just updated again and it’s still saying the same thing... it’s really frustrating because I have to now call just to check my balance.. PLEASE FIX THIS ISSUE ASAP 1 star until it’s fixed

The Citi app is very user friendly. I use it all the time for my Citi financial needs - make payments, check balances, etc. it’s a great app!

The best app ever thanks

Generally the app works great. But I’m currently locked out because it says it requires an update to use but when trying to download the latest update it says it’s no longer available for download. In other words the app is unusable at the moment. Yes I have the latest iOS.

Touch ID doesn’t work otherwise a good interface.

Since the last update, the Face ID login no longer works. The app gives an error that the ID field is blank even though it is not.

This app always asks for feedback when making multiple check deposits, thereby negating the process. If u make multiple mobile check deposits, it likes to Notify you it wants feedback. So your transaction doesn't process... Also it needs updating every time i open it. I understand cybersecurity for banking is of the utmost... however y not a slimmer app ?! Split off Zelle (garbage anyway) or other security holes. I’d rather dL a mobile check app that updates 1/quarter than a giant app that updates every other week...

I have been trying for 3 days and it won’t let me update. Says sorry not available right now

I get an error message telling me I need to update. When I go to update I get another error saying the app is no longer available...

Can’t use the app on my phone because it’s forcing me to upgrade, but when I try to upgrade it says “no longer available”. Don’t block my app if you can’t provide the updated version! By the way, the iOS on my phone is up to date.

It says item is no longer available. I need to use the app I really love banking with citi, but not be able to use the app will be a problem for me.

I generally like this app but the latest release broke it to the point that I can't pay my bill. After authentication, it is forcing me to update the app. When I click the link to update, the app store is giving me an error that "this app is no longer available"

This is the easiest to use Banking/Credit Card App I have used.

It’s convenient!

Can’t access app!

No other banking apps have this many updates or problems can’t log in with out an update ... ok fine, go try to update “this update is no longer available “. A major hassle and annoying

Version 9.9.1 does not work, and since its release, version 9.9.0 does not work either. Citi seems to be aware of the problem, but no fix yet. Very inconvenient to Citi’s customers.

When i try to upgrade it alerts this item is no longer available.

Won’t allow update , app won’t load without update. Please fix

My citi app won’t let me logon without updating. However when I go to update the App Store says this update is no longer available. My citi app is essentially useless.

Can’t use at all.

Forces you to update the app immediately to the newest version, but when I try to update, I get an error message that says “no longer available”. I hate that it forces an update, because I frequently am not on WiFi when I need to check my bank account, but you are forced to use data to update. Banking is one of those things you sometimes need immediate access to, so this feature is terribly inconvenient.

I tried to log into my citi and it gave me this app. I cannot download it because it said it’s no longer available! Please solve this issue. Could you also reduce the frequency of app updates?

I go to use the app, it says i need to upgrade. I go to upgrade, it says update is no longer available. Now i cant use the app at all and i cant do anything but wait. Otherwise, its pretty good when it works. Oh well, ce’st la vie.

Fact ID not working

Is there something wrong with this latest version released today? The app won’t let me in unless I update. And when I go to update it says “This item is no longer available”.

Can’t update why?

I don't need many features. Secure access for checking balances is important. I don't see why it is 160+ MB. It seems like this app is forcing me to update every time I use it. That's fine to force security fixes, but not for additional features. If my app is secure, let ME decide whether to update or not.

When I try to update I get a message that says no longer available

I’m trying to update the app and it just says “this item is no longer available” what’s up with that and how can I use the app still?

Keeps saying “upgrade required” when I try to log on. But when I try to update the app, it says “item no longer available”

Siento debería tener la opción como la página web de los idiomas gracias

time after time citi provides me with a frustrating experience. i’m locked out of the app until i upgrade but i’m unable to upgrade... app support is a webpage that is not mobile responsive. citi, get help.

This app is amazing , very good 👍

Just like the subject says too many updates! Stop forcing to update when it’s not needed. I’ve had to force update 3 times in one month. Unacceptable, some users can’t update because their OS won’t support the newest version and they have a perfectly working app until you force an upgrade for the tiniest thing that isn’t noticeable. Take note from the BOA app, I haven’t had to update their app in a year and a half

App is saying it needs to be updated and when I try to update , it’s saying update not avail so locking me out of it completely

It’s terrible. No warning of change and getting locked out.

New app update. Try to download app upgrade from store and getting “item no longer available”. Unable to use app and or login. App is completely broken. Great update!

I can’t deposit my check cause the update the app is making me get “is no longer available”

So ridiculous at this point.

Cannot update my app as it says the latest version is no longer available. Cannot use current app as it is forcing an upgrade. Please fix. Thanks!

This always needs an upgrade every week and then it won’t let me log one and now this time it’s saying that this upgrade is no longer available I’ve tried over and over again restarted my phone deleted and cannot reinstall the app

I’m trying to update my Citi Mobile app but it says it’a no longer available.

App Store won’t allow me to update, and app won’t operate unless updated. “Item no longer available.”

My app on phone says upgrade and when I try to update it says the item is removed. I am not able to use the app

I use this app quite often, but most of the time when I try to access it asks for upgrade. Either app should not be updated so frequently or if it is then app should allow to login and make upgrade optional.

Seriously, shouldn’t have to do a full update just to make my monthly payment.

This app easy to use. Easy to transfer a payment.

Super user friendly! Easy access to important aspects of my account.

Half the time I try to use this app, it just makes me download a new version. What change could be that important that I can’t just use the app without having to use my data to download an entire new app? Ridiculous.

It’s even better when you can put it in your app wallet

It has never been so easy to pay my bill before, love it.

Not sure how often they are exactly, but it seems like every 2 months theres a mandatory update needed — with little or no new functionality — maybe there are security issues ? There should be a better way

I can’t sign in on the app till it is updated. Everytime I go to update it says no longer available. ????

Citibank has shut down my old app before making the new app functional leaving us iPhone users with no working app. This is incredibly frustrating.

Won’t let me update

I just tried to update my app and it stated this update is no longer available.

I have been trying for days to update this app, to no avail. It keeps giving me an error message, “This item is no longer available.” Can someone please tell me what is going on.

Update is not available and not able to either upgrade or open the mobile app!

It periodically freezes! I am unhappy. Updated app has issues, especially with iPhone iOS 11.4.1

Very happy with customer service! Excellent!

I recommend that this apps is really helpful

I needed to check my account quickly. It wouldn’t allow me to use app unless I updated. Two thumbs down for that tactic. I didn’t even use any features from the update.

The “update” or “you can’t use it” feature is absurdly retarded

Easy to use app by fingerprint and to make payments!

Simple and easy to use

I truly find the app convenient and user friendly. Great job!

Hate upgrades. Stop asking updates. Customers is your boss. They can choose what they want. ******** CUSTOMER is FIRST.******** Too rude to ask customer to upgrade, it should be our choice. What kind of bank is so dumb. This is a dumb apps and getting worse and worse with each upgrade. Customers are your first priority. You can't force them To do what you want. Why force you update, that is supposed to be a personal choice. Please let us choose what we want. After all, we are the customer and user. Customer is the FIRST. Understand that. This app is getting worse and worse, answer a lot of nonsense questions just to see balance, may be time to change bank. Too impulsive to force your customer to upgrade. We, customers have right to choose what we want.

Such a hassle to use. Have to upgrade every 2 weeks to a month.

Easy to navigate and make transactions

It’s a great application

This card has really helped build my credit score up!!!

With CitiMobile app you can so much and have to go to the bank or to the atm

hmmmm

Really good

It’s awesome, I am enjoying the service with citi

Easy, efficient, fast, even for the computer illiterate. Thank you.

Hello there it’s wonderful low interest rates I love it

❤️❤️❤️❤️❤️❤️❤️❤️

👌👌👌

Love how easy everything is to maneuver.

Simple and easy to use. Very convenient.

This app has all you need for your banking needs

This app really makes it easy to do your banking. Plus check your credit score!

Its easy to accessing!!

Love it!!! Everything easy!! Awesome!

Do an actual iPad version that can be seen horizontally