Bank Of America Mobile Banking App Reviews

User can not transfer money outside BOfA through app. This functionality should be added in app.

Does everything I need it to do, so far, no complaints

Very poor service 👩‍🎨🍎 Bank of America

Ha goteem

Thanks

I would like a total of bill pay commitments at the top of the bill pay window

I like this app, as it’s pretty easy to use.

I like this

I am mostly okay with the app, other than wish it had scan to deposit option.

One thing that you could improve is make it easier to delete old email addresses.

It works perfectly to me.

Very convenient, easy to navigate its a good app I use it everyday.

The app works for me. See my balance and make changes is all I need

The app does everything I need to do instead of going to the bank!

Good app

Tried many times to get the check scanning work different lights etc. and it still didn’t work.

Good Application

The app I use most. Functional, intuitive

Since I’ve been with this bank I’ve had no issues... Great customer service. I give it 5 stars.....

Very helpful.

helps me check my account but it’s not an exceptional app

Easy to use app. I don’t have to search as with my other banking apps

App always does what I need it to do

Great easy to use

Simple, easy, keep track of my accounts, pay bills on time.

I love the f***** security awesome app

En todos los estados unidos. Siempre hay un Bank of America excellent servicio

This app is almost great. But I have tried many times to deposit check.

easy to use, everything works really well for me, good job BOA 👏🏼

Easy and always accurate

Great! Easy to use. I like Zelle option!

Great app recommended For checking your balance ,and transferring $ to kids or other accounts

I used many apps for diff banks and BOA app is easiest to use and most user friendly

I like the app it’s very easy to navigate to different

It’s a good app, I’ve never had any problems

Allows me to manage multiple accounts. Deposit checks and transfers.

Works for me!

Love the app it make it so easy to see balance.

Great app. Easy to use. Friendly user, even if you don’t have that much experience using computer.

That’s awesome

Very friendly and easy, thanks Bank of America 👍.

Love it!

Does what it supposed to and is easy to use.

No issues whatsoever.

It’s very useful.

Best

I love boa app, just sometimes it’s hard to make deposits, takes a lot to read the back of the check

Love it, one of the easiest banking apps to use.

The BOfA app is very intuitive to use!

Really like the app. Can manage my money easily and hassle free.

I have been using this app for a few years now and haven't had any problems.

The BofA app rotates away from the keyboard and is basically useless on the IPad.

I only use the phone app for checking balances and making deposits so it’s great for me.

User friendly, you can do most of you banking operations

Do all my banking on my phone. Very easy.

Of all the banking apps I use this one is by far the most frustrating.

It has simplified bill pay and other home banking things greatly.

This app makes everything easier! No more bank lines on payday! Very convenient and time saving.

I love it!

I have been using it and haven't had any trouble.

Unable to update

Love everything about it !!

So far I have had no problems with this app, good for checking balances and transferring funds

You can no longer paste in your password which means you can’t use a password manager which is the most secure method to login. BOA broke this before and quickly fixed it. Hopefully someone is reading this review and getting it fixed again.

Works like it should

I have been a customer of this bank dating back to 2005 or shall I say since my Android G1 days lol. Downloading this app in 2009, liberated from from overdraft fees and since then they have continued to improve this app, making it even more convenient for customers to manage their money. Bank of America is killing the game.. 💪🏾. Other major banking apps should take notes. 📝

This application offers excellent security, it has been very useful and offers a variety of conveniences which make it essential for mobile phone users. Moreover it is easy to use and performed flawlessly since 2017. I highly recommend it to family and friends.

Once BofA had a very seamless web sight and app. In fact years ago, it won an Webber. Then this conflagration arrived. Why does it take numerous actions so that one can electively pay a listed credit card? If you become frustrated with this App, and still need an issue corrected, you will enter the newest BofA level of Hell. A 24 minute wait for the next representative to answer your call.

So the app was my favorite finance app: all the info in one place, easy to view and navigate. Until the “Erica” feature was launched. I’m not sure what the value-add is; I don’t want to talk to my phone about my banking, or spend time typing in questions, when you can get to pretty much everything with a few taps. The biggest pain point is that there obviously wasn’t much thought put into the Erica UI. There’s just this big red button that hovers over your screen, and - get this! - there’s NO WAY TO GET RID OF IT. Either it’s in the way of the balances you’re tying to view, or you drag it out of your way with every screen you go to. Not to mention that its default position is right where people who hold phones in their right hands swipe to scroll. One accidental tap and you’ve got this thing talking to you. I get it, some people like to talk about their banking out loud (and sometimes even in public, which doesn’t seem like the best idea). And some people get into Siri-like interfaces to apps. This one feels like someone at BofA decided they needed a shiny AI app so they could be like the cool kids, but forgot to budget for finding out what their consumers actually wanted.

Someone replied under my review to let me know that the problem is fixed. Thank you.

The app does everything I need it to do without all the hassle of going to the actual bank. Very efficient when it comes to paying bills from my accounts. The only thing I don’t like is the autopay feature on the app. It’s harder to navigate through the autopay directions because a lot of the businesses aren’t supported unless it’s a cooperate brand. Other than that, all of my banking needs are met in this app. Thanks! Keep up the good work!

BOA has improved its service over the years I have been banking with them! The app is one of my favorite apps I currently use on my phone! Thanks!

I like being a customer of Bank of America. They have the best customer service and the app is amazing. It really works out good with me.

This BoA app is very easy to use. Each step is so easy to learn and so convenient.

So far I’ve had good luck with this app. I love the convenience and ease of using the app to check my accounts and transfer money, from my phone whenever and wherever. I also love the feature where I can disable my account when I can’t find my card. That’s come in handy a few times.

The BOA app is very easy to use and the prompt alerts are nice. Can manage all my accounts with the BOA app! Thanks crystal

I’m very impress with this app because it makes mobile banking so easy and not complicated. Thank you!

Good for simple monitoring, transfers and sending money. Seems limited on sorting and searching transactions. Erica is helpful. Working in bill pay for new bills, edits etc haven’t figured out.

This app keeps getting better and better with the second largest bank in the US.

I do all of my banking online using the mobile app since I do not have a computer at this time (my pc bit the dust). I love having the ability to check on my accounts, set up alerts, pay my bills, and contact the bank, all through the app. The mobile app would be perfect, 5 star, if they would add one feature. I like to reconcile my bank accounts and was always able to do that when I had a computer. However, the app does not have the capability to reconcile your accounts. If the developers could find a way to program in the little reconciliation boxes next to each transaction, the app would be perfect and I would be very happy.

A few kinks here and there but a great app overall. Very reliable and allows me to get most of my banking done on my phone. And it has gotten better and better with each new update. Thanks

We have been living abroad for two years and using mobile banking exclusively. The ease of use and broad functionality of this app has made banking from afar possible.

I enjoy and have been using it for years! Not too many issues.

Great app

Does all you banking needs and deposits your cash back. Very easy to navigate between all your accounts. I just enrolled my mother in BOA online banking and she couldn't believe how easy it to use and why she never did this before. I highly recommend this app.

One of my issues isn’t the app, but the bank account. I don’t have any money in the app (bank), lol. But seriously, this is the best bank app I have. Only issue is it’s super close loading at first.

I have used every aspect of this app over a number of years with great outcomes. Very convenient!

Very good service!

I love the set up of this app. Very easy to use and navigate, even when I have out of the ordinary questions.

Great convenience features. 👎🏼 only on setting up auto pays.

I find the App very easy to navigate. I’m sure something could make it better. I don’t know what that is though. I have payoff and other information I need on my loan. Couldn’t be more satisfied. Thank You

Daily limit on P2P transfers should be increased especially since BOA no longer accepts cash deposits into a third party’s account. . My daily limit is 1000.00 dollars.

Compared to other banking apps I think B of A’s is easy to use and navigate. Never have had a problem with it and the convenience of it hits all marks

Very well thought out app, very convenient and easy to use.

I am very very happy with the app it saves me many times from having to leave my home as for as banking and paying bills I am thoroughly happy with the app

I use the BofA app multiple times a day. It cuts straight to the info I need. Critically important for transfers. Only irritations are the Erica ads and the unacceptable delays with mobile deposits. Notifications are great, though occasionally several hours behind events.

Nice app easy to get around check alerts transfer money checking to savings easily can review statements can even pay bills through the app nice job

Easy to use and easy to keep you on track!! Love it!!!

I use this app to keep an eye on my mortgage balance. I would like to be able to make an extra principal payment with it—the reason you aren’t getting 5 stars. The app works reliably and is easy to use.

I’ve been very happy with this app. It’s made my banking and bill paying very easy.

I use this app for many things and it provides convenience.

I enjoy how easy it is to use. Highly recommend!

One can I say, never had technical issues with this app. Pretty flawless app if you ask me, but that just me. Overall it’s has everything you can expect from a bank app , giving you all the tools inside the app so you don’t have go to Physical bank location. Lastly but not least I love this app.😍

This app is pretty good. The only thing I don’t like is Erica doesn’t do all they say she does. If I ask her to pull up certain deposits during the month she will just pull up all deposits for the month.

You can only see statements you can not see activity like you can sights and apps poorly done!

I wish you’d left the option for people to shut the Erica portion of the app off.

Boa got it right with this app. It’s easy to navigate not to crowded with graphics. Also I like the budget pies to show me how much money I waste.

I only have a mortgage with Bank of America and you would think a simple thing like making a mortgage payment would be part of the app. So I downloaded it and found out I can’t make mortgage payments not through the app. It’s a pretty useless up as far as I’m concerned. Surprising from a company as large as Bank of America. All of my local credit unions and banks have apps that you can Pay your loans through.

The app has all the features needed to manage accounts, transfer money, monitor spending and review transactions. Also pleased with the security on the app.

This site is hard to use and convoluted. It’s hard to find functions and selects dates to view activity.

I’ve been locked out of the app more than a dozen times, I’m running out of passwords because it won’t let you use the one you have or had.

I love paying all my bills for my account and it allows me to transfer money from account to account.

Best bank app ever! Always way ahead of everyone else !

Use so easy and quick...!!!

Easy to keep track especially for security purposes

Been with them for over 19 yrs guess I’m here to stay

Love the app. No longer bothered with waiting to get home to pay bills. I can process the transactions right from my phone.

Everything works just fine for me!

Processing time is longer for some payments.

I tried depositing my pay check from the app and this bank put a 14 day hold on the account. They said it was to “save” me from having to pay any fees if the funds weren’t available from the company I work for. Now all my bills are either late, resulting in fees, or are overdrawing my account, resulting in fees. I’ll be paying well over $200 in fees because they tried to “help”. Not worth the time. Not worth the headache. Take your business and money elsewhere.

This app is great. All accounts on one screen. Easy to transfer money to and from any account. I’ve never had the app crash on me or log me out when I’m in the middle of a transaction like some other banking apps. Highly recommend this bank and this app!

I am new to online banking but I have found this App to be very easy to use. I like that I can transfer funds and pay bills so conveniently. I would like to be able to transfer funds on the same day.

The app is the primary way I use to access my BoA account. Never had issues and it has only gotten better with each new version.

Everything on this app is so intuitive and easy to use. Love the flow of the UI as it gets you from a to b without complicating it. No pop ups etc.

Excelente app

App is excellent for my needs.

I primarily use this app for paying my bills. It works well for doing that. But when I tried to customize my dashboard on the app, it crashed, abruptly ending my mobile banking session as a result.

The app works when it wants. It can’t process requests “at this time” says to “try back later”; And when I check off that I want them to remember my phone every time I answer my security questions, why doesn’t it remember it??? I have to answer the same questions over and over and it never remembers the phone. It never used to so that before.

Love it

I really like this app!

I like

I loved it !!

Easy to navigate and very informative

I’ve just begun to use the app, so I can’t respond fully. So far it seems to work well. I can handle all my banking with it.

Cash back Offers are not great ! All offer should be transactions based . As a customer I should be able to use the offer shown or rolled out to me. Rest all is very good with BOA app.

Too bad you can’t pay your mortgage thru the app.

I travel a lot and BofA’s mobile banking app is a “must have” app on my phone. Easy to use and intuitive - can do most everything I need while traveling or even sitting in my living room. I give it 5 Stars 🤙

Good

This app is an excellent tool to manage your accounts on the go! It is amazing way to check, review and many more.... things you can do! Truly love how fast and simple as it is to use! The only thing or reason I’m not giving it 5 stars (because you can’t make payments or account transactions in the app) Also I’m sure for security reasons they removed some other options!

I would like to change or add merchants information from my phone but seem impossible.

Please make bankofamerica work with two factor sign in that work with a authenticator app for google and LastPass authenticator apps please

BA customer service is terrible. But their technology is first rate. It’s the only reason I’m still a customer. They constantly improve it and add features that makes life easier. The interface is intuitive. Connecting to the site through the app works flawlessly every time. Other bank apps don’t work intermittently. For me BA is a BOB.

One of the better apps out there. Super easy to use. Makes it 99% possible for me to not have to physically go to the bank. Now if only my phone could issue cash....

I’ve been banking with BOA for many years, and it just keeps getting better and better!

The app is very convenient and has all we need for banking!

Very Easy App to use!!

I have two bank apps, this and Citibank. This is better and more responsive. It is more modern.

I really enjoy using the mobile app for doing everything including handling my investment accounts with Merrill Edge. The only issue I have is wanting the accounts with Merrill would list separately rather then just the balance. Great way to bank!

I would say it save my time , and liking it for since 2010 to check on daily balance ..

Love it, easy, professional, versatile, convenient, and glitch free!

One word, Awesome...

I can't remember when it was the last time I used the website. This app is sooo perfect.

I’m joining an account with my husband. I’m the one in charge of every single payment and deposit to every account we have. Every single time I had called they always serve me very well, But not last time it was on 8/29/2018. They told me my husband is the one ☝️ supposed to call. I’m so sad I’m thinking if I should change bank....

I know your app has several features, but the ones I use make my banking a breeze

I use this app every day to manage our multiple accounts and pay bills. Although there are a few things that still require desktop access, I can do most everything free m my phone. Great!

The app works fine for me. I haven’t had any problems.

Works like a charm

It can’t do anything, you have to call or go to a desk top. All it pretty does is check your balance

It’s so aggravating that one still cannot schedule or modify recurring payments from the mobile app.

Hi Mike Happy Labor Day! 3D Touch the app there no option for add widgets Add an option for holiday hours so we can know from what time to what time bank is open and close like today Add an option for Mobil merchant Add gift card shop on the app to send not from the website On open a new account add credit cards and Merrill Edge investing If I’m sign in to the app transactions doesn’t show right away I need to sign out then sign in to see it They emailed me your card is on the way add an option to tell me in the app not email and same for closing the checking account and open account Add an option to manage the safety box on app On business checking account add ZELLE I can receive money buy not send money Add increase credit card limit Please add CURRENCY with your team Status for credit and secured credit cards Add user authorization for checking account Original colors on app My radio is on (radio Javan) when I open the app it will stop my music ATMs should give 5 dollars or less The smallest amount is 20 on ATMs Apply for a job add careers on your app Can you put a better service on 12 dollars on month like Wells Fargo or maybe something better Just a suggestion Add an option for saving account To make contract with bank for 1 year then not able to touch the money just able to add money to it till the contract is finish and if need it to touch the money less then a year pay penalty so now you can have 2 penalty's first is the limit of 8 dollar for 500 and remove the money another fee this way is better On find a locations add google map and waze Open the app then press the home button open another app then double tap on home button you see a red page with Bank of America logo it should be like that

I enjoy the app and it is easy to use.

Very easy to use and navigate. Great app for quick access and review of accounts.

The Zelle is forced on the consumers to make them pay for the money transferred service. There must be the consumer’s choice if they want to use the Zelle or the in-house services with BOA. The Zeller has charged me $10 for the service that I don’t need it, it would not let me packing out from the transfer.

Awesome app with so many flexible features to pair your needs.

This thing never connects. Deleted and re-downloaded. Still doesn’t work. It once worked. Now it doesn’t. No idea why and no way to get hold of someone who does. UPDATE: I DID finally reach someone. Spoke to tech support and discovered that it will only work with the VPN DISABLED. Now, I may be misguided here, but of all the apps on my phone that I would want to use with a VPN, MY BANKING APP WOULD HAVE TO BE AT THE TOP OF THAT LIST. My other banking apps work with my VPN so I know that it is possible. I’ve added a star because I’m feeling generous, but I’m afraid that I can’t bring myself to offer more than two because disabling my VPN just to use this app seems, well, slightly absurd. It’s a BANKING application people. Sheesh!

I am really confused because there are 2 little amounts of money on the recent transactions what’s the second number ???????

I love the app. Very intuitive.

Have had no issues whatsoever! Everything I need to do and love the new feature to prepare atm withdrawal a head of time ! Saves time for me at ATM

Excellent

Not synced with online banking account on computer, doesn’t accurately show transfers in real time.

The app isn’t for convenience. The app is just another way they can monitor you and know locations of maybe where new branches need to go. Stop asking for a rating and offering services every time someone uses your products.

The Bank of America App is so easy to use and the Security of the application is one of the best things I like about the app. I can conduct my Business transactions, Family transactions and keep track of every deposit and withdrawals, with the Alerts I setup. Thank you, for a peace of mind.

No app is perfect they all need improvement if keeping up with changes. I wish the App would allow you to customize the cash back deals to be places we frequent not places we’ve never heard of or would never go to...like c***** fast food places. Also there are other features you can NOT access from the App but only by desktop.

This app does everything that I want it to do e.g., deposit checks, make transfers between Bank of America accounts and even obtain foreign currencies.

This App still have a few limitations for the end-users to set the mortgage payment up. Hopefully it will be improved soon.

I found everything I need.

Easy to use, easy to understand banking app. Combines accounts for the “whole view” in a glance.

Love the Dashboard feature. Easy to maneuver and everything is intuitive.

Love the app!

Love this app, and never have a problem with this site!

I like how this app is user friendly. It is nice to be able to use fingerprint to open it. KrM

I’m a costumer of Chase, and the app is fantastic. You guys should change it for something similar. Chase app is a lot better than BOFA.

To see my surplus and short falls is what I needed to manage my spending. I am in love with this update. Its what I always needed that I wasn’t getting from this app. 5 stars!

Great !! Experience for having it

I use this app daily. It takes care of quick, on the go payments, transfers, and keeps me informed as to the status of my accounts. If I have issues with App limitations which I don’t because I understand what the App can and cannot do for me, I use my laptop.

I’m stuck out of the app, I’m unable to log in on the app at all fairly recently

Thank you B of A for the APP. It is awesome! I do not prefer the “Erica” addition, but everything else remains great!

Have become super conscious about my money. Everything is a breeze with the mobile app. Use it to pay all my expenses in time and the interface is very simple.

It is really easy to use

This is a very good app except for the fact that it cannot be viewed horizontally on my iPad. I use a keyboard to type on the iPad and i have to turn it to enter amounts etc. very annoying.

I love the ease of BOA’s app! I appreciate being able to make all of my banking transactions from my phone.

The new update app is great! User friendly I haven't had any problems.

It is that best

I may not agree with everything BofA adds to the app, but they are constantly trying to improve it.

Don’t expect to catch any misuse of your card by setting up alert. Nothing shows up on time when the charge is made. Keeps popping the same message over and over again. Not happy

Not user friendly at all.

Love It

Too many steps to do something simple and not intuitive. Too many weird add ons eg with helpers.

Useless app

I deposit checks regularly using my phone app. I have never experienced a problem. Plus, you can send cash instantly to anyone with an email address. Easy for you and for them. They do not have to share their bank account info in order to receive funds.

This app is really great in almost everything. I like the cash back deals and have gotten back $117 so far this year (assuming that is a yearly total). Deposits are super easy. My 1 star off gripe is that I can’t set up a new auto pay without going on a laptop. If that can be fixed it’s perfect in my opinion.

I have had this app for a while and keep trying to put bill pay on it and every time it just says BOA is busy updating try again later we’ll it’s been months fix bill pay

When using the mobile app I can’t see all of the funds debited from my accounts by recurring transactions. On the full site, I have set up health insurance and other ACH transactions so that they appear along with other bill amounts being paid. This way I can accurately gauge if an account has sufficient funds. Please correct this huge oversight.

I can’t set up repeating payments! Very annoying!

An amazing app! You can do pretty much anything through the app (including bill pay and depositing checks). I really don’t use the online site anymore.

It was easy to set up auto pay, and other bills. I made a mistake on one account and, I called the BOA representative and they walked me thru the set up process. The account alerts keep me posted when someone charges my account. The account balance quick view is nice because I don’t have to log in.

What can I say? It does almost everything that the desktop site does. Not too shabby! :)

I love this app , it alerts me for anything you want it to. You are alerted for every transaction. It’s just great , love it.

Love the app is easy to maneuver through

Bank America has an excellent user friendly website. It is clear and precise for reviewing your personal account. A customer service shared with me a feature that I was not familiar. So glad for his assistance. Thanks and keep us informed of ways to make banking easy.

I love the easy UI... only thing that should improve is the bill pay... I am not able to schedule periodic bill payments. Other than that, I love the convenient and safe way to access my account.

Easy to use

I love this app. It's extremely convenient. I don't use all the features but I LOVE Erica!! This app is really nice for the purposes I use it for.

Very convenient and time saving. I can do Banking from the comfort of my bedroom.

Very easy to use makes transfers easy BOA Is overall convenient. BUT I don’t like that they rearrange transactions according to when they are processed not always the time of the transaction. They have caused me to overdraft a few times. So I just always keep more than what I need just in case

Absolutely no problems with this app and it gets better every year

This app provides you with almost everything you will need to manage your accounts. There are certain specific tasks that the bank makes you use your computer for, for security safety concerns. Be sure to use the alerts, especially for your credit cards to safe guard your accounts.

I use bill pay for my mortgage payment. My monthly payment changed so I changed the monthly amount in Bill Pay; or so I thought. It seems I can only change the amount for one month. The next month it reverts back the original amount. If you could fix this feature for all future payments, I would really appreciate that.

Basically with the app there is little need to ever go to the bank😉 It does it all!

App loads consistently well Updated balances current Happy with the App

I had no idea these apps were so simple, truly easy to use and convenient. I consider myself tech savvy when it comes to gaming and stuff like that but this is my first iPhone and the things these apps can do blew my mind! It’s just so much more convenient than going to the website. Fast and easy to navigate. 👍

Really enjoy this app!!

I love that it is secured with Touch ID. The app is easy to use and has great functionality.

I have been using this app from the beginning and it just keeps getting better and more reliable. The check deposit function is a breeze and now you can even send money and make transfers. Having several accounts, this app provides a good way to verify transactions and move funds around. BofA and Quicken are my go to financial programs. Both are outstanding!

I use this app everyday and I have never had a problem with it.

I have been using the app for years now. Very easy to use, laid out really well and fast to day functins are right there in front of you. Also works great with various notifications that are available.

I have used this app for many years. i have never had a problem . It just works. I wish all of my apps were as good as this one.

The check your balance feature shows how much you used and doesn’t show what is available. Has some rough edges in finding other info through the app

Our local branch was closed 5 years ago, now the local ATM is gone. I do not drive, so the Mobil app lets me do almost all my banking on line.

Love it. So far it’s very friendly use.

Too busy, with too many features that cannot be removed or turned off. I have no interest in some makeup system named Erica and actually I find the feature very annoying. Looking into switching banks to something less commercial.

As always, I love how polished the Bank of America app is. The app has always been light years ahead of the other banks. My only wish for the app would be, the ability to leave memos on Bill Pay submissions. There is one vendor I have that I have to mention the invoice # on the payment. It’s annoying that the mobile app doesn’t do this and, for this one payment a month only, I have to log onto the app with a computer to make the payment and leave a memo. Adding this one feature would EASILY make the app a 5-star one.

App will not start. Deleted and reinstalled and app will not go beyond splash screen. Keep getting ERROR message saying try again. App has not worked for several days. After additional research I discovered that the issue occurs when running my VPN. With the VPN off everything works fine. I will contact the VPN people to see if they can resolve the problem. I changed my rating to a 5 * rating as the app functions correctly for me when the VPN is not running.

Since updating to IOS12 on my iPad, the APP no longer opens to the full width of the iPad display.

Dear BoA Development Team, Can you please increase the font size of the numbers appearing in the BoA App. Amounts are so very important in any banking app & hence should be easily readable - they should be bigger than the other text. Especially in the “Make Transfer” utility, I have almost made big mistakes in the amounts. Not everyone is blessed with 20:20 vision... Please be considerate to the less fortunate & increase the font size of especially the amounts. Thanking you in anticipation.

I really wish you guys kept up with the apple watch feature its buggy

I’ve deleted and re-installed many times! I’ve never had any of these issues with any of my other banking apps.

New iPhone XS. After logging in, it asks for my debit card # and SS #, then it sends me a confirmation # via text, then prompts me to change my password. After confirming the password has been updated, it takes me back to the sign in page. When signing in with my new password, the entire process of asking for my SS# etc. starts all over again.

App says it’s been updated to work with iOS12 but there’s no option to enter the app with Face ID. Every time I want to use the app I have to manually key in my password.

If you try to save the check images of a cleared check, the entire app crashes and logs you out. iPad Air 2 running iOS 12.

Used this app everyday until I was forced to update it and now every time I try to log in it makes me remake my password. Really over Bank of America

Love my boa app one of the best banking apps out there. I don’t think any other banks app comes close to it. Definitely the best!!!

I just got a new iPhone that uses FaceID instead of TouchID and so I would love it if the Bank of America app supported signing in with FaceID.

It keeps giving me an error message saying to retry at the sign in. I’ve used this app for a few years now and only came across this problem in the last couple of months. I’ve uninstalled and reinstalled several times, messed around with settings, but the same error message pops up every time.

Not straight forward

Very easy pay to bill online and review all purchases . Love the touch pass feature.

I really like the BOA app. I like the alerts it provides and the budget keeper is the best. BOA is constantly updated with better options. I highly recommend this app.

Just i love this app

I really love the app. My only complaint is that I wish I had the same freedom and control with bill pay as I do when I log in online. Other than that it’s a great app and great way to manage my money.

The app is excellent

I use this app about 5 times a week. I deposit and transfer and check my balance. It works right every time.

Works well. No problems, very convenient. Not five stars because its not amazing just very handy

I have never enjoyed banking on the go like this. BOA mobile app is awesome.

Very convenient for the quick stuff.

Great ap. Easy to use v

It works for me I use it a lot to stay on top of my finances.

The app is overall pretty good. I think the bill pay on the app should be as full access as the website. You cannot set up new bills or change auto pay. Also I used to be able to look at my e-bills, now I can’t do this on the app or website. This needs to be fixed!

I like the app but it is too limited! I cannot cancel or Change the payments I have set up in auto pay. Really bugs me to have to get my computer out to do such a simple Task that could easily be done inside the scope of the banking app

I’ve had this app for a few years now and have not had any problems with it. At least nothing that stands out majorly. There are a few things that you cant do on the app, but nothing major. Its mainly things like ordering checks or adding someone to your senders list so you can transfer money, etc. It’s usually a one time deal and than after that you dont have to log on from a computer. That person is saved and you can transfer through the app. Anything convenient and simple, the app is perfect. But actual changes to your account, you will have to go on a computer or in the branch, which Im totally fine with. Do I want Bank of America making those things easily accessible? No way! More room for fraudulent activity and no one want that.

Bank of America has been for years my favorite Bank. Making deposits using the application I have in my phone makes my life much easier.

This is the best banking app!

App is good and does the job but BOA seizing bank accounts is completely unacceptable and so I’ll be moving my money elsewhere shortly. So sad been with BOA for so long hate to see these kind of practices from a business. But I guess that’s trump’s america.

I does what I need it to do. 😂

Better than any other banking app. It has an inbuilt chatbot to assist us with simple chores like getting your account information and routing number which we would usually meddle with the app for a considerably long time. Good UI. Easy transfers through Zelle.

Bofa is Absolutely terrible compared to other Financial institutions.

I need to check something really quick but all i get is “update your app”. You can’t just notify that there is a new version, you have to force me to download 263 Mb file on my mobile plan? Made by bunch of incompetent so called developers who have no idea what the customers need

Touch ID, easy to travel with

I enjoy using the app! I stay updated with everything I pay and all transactions made. I highly recommend the app!!

The design layout is so unorganized and looks no where as good as an app like chase or capitol one.

I transferred my account from Wells Fargo to Bank of America. I’ve been a customer for about a week now. No complaints, app is easy to navigate! So far so good! Thanks!

Makes banking easy! Love the UI and the responsiveness of the app!

The BOA app keeps getting better and better. Erica is a little clunky, but I’m sure she’ll get her footing and be well worth any frustrations you are currently experiencing. It’s also a bit frustrating that there isn’t a branch or convenient ATM on US 401 HWY SOUTH (North Carolina) towards Louisburg. If I have cash to deposit, I have to drive to Wake Forest or Rolesville. 🤨☹️🤬🤯😤😠🙄👿

Bank of America mobile app is one of the best banking app available in the market, user friendly and simplify everything banking. Great job. E.O.A.

Good app overall. Although alerts weren’t working on iPhone 8, they are on my new XS Max. Face ID works well too, though it’s confusing to set up at first because in the app you have to click on “set up Touch ID” and then it will bring up Face ID to set up. They just need to change the wording on the sign in page. But it works great.

I’ve been using the BoA app since it came out. I have never had any issues or inconveniences. Easy to Bank online. Thanks.

Using this app for almost 3 years now and I like it.

This has been my bank all my life, through thick and thin I have stuck with them and they have treated me good. We had are ups and downs but through it all. I love you Bank Of America. Your the best bank in the world. From Yours Truly. Antwon Odoms.

Mainly use to transfer funds between accounts. Works great. Very quick and intuitive.

I haven’t had any problems with the app. It’s very helpful and I love that I can do so many things there without having to drive to the bank. I have the new iPhone xs max and can’t wait for the app to be updated to login with face ID for an even better experience.

It’s easy and very convenient. The only problem I have is their messages they come to late after the fact.

You can handle almost all of your banking needs from the app. Deposits, set up notifications, transfer/ receive money, etc... However, people need to understand there are still some things you HAVE to still do from a actual computer! Phone appls are meant to make life easier and provide us with a certain level of convenience. However, they are not meant to replace computers. Great App BOA!!!

Opening screen is full of ads and it covers the user name and password text boxes so you have to scroll up to enter your info. Bill pay and transfer pages could use some work to.

I use this app every day to stay on top of my expenses. It’s user-friendly and easy to navigate.

This makes my life so easy!!

I can’t complain, the app has worked for me for everything so far.. 👍🏾

I love the Bank of America app. It’s so easy to just log in and check our account(s) right on your phone. Transferring money is easy. And opening a new account is to.It sends u alerts when suspicious activities take place. Overall a good download.

I’ve been a Bank of America mobile app user almost from day one. The latest version update has a bit of a glitch... after updating the user defined “item description” for transactions after you select done the program cycles for a complete signal and doesn’t receive it so basically the app hangs after you click done on updating an item description in your transaction file. The only way to get around it is to slide up from the screen bottom to get out of the app and then upon re-opening the app it’s still hung but then it cycles to a forced shutdown and then when you reopen the app, fresh, the transaction comment is recorded and you have access returned to the app. Please fix.

I rarely go to the branch office or even the website. I do everything via the mobile app. I use other banks too and BofA had the most user friendly app. Love it.

.....,,,

The best app ever

Difficult to quickly understand how much one owes on a credit card. Difficult to find previous charges for statement. Is it really that hard to design a bank app? All one has to do us copy Citibank or Chase apps. Good grief.

This app is fast and efficient and easy to review

I never have to HBO into the bank anymore able to do all deposits and bill pay on the phone

This app is great, and what all banks should have/provide for their customers in 2018. Having easy access to all and everything banking by using Touch ID is the best.

^ yeah what she said

Things are getting better!

This app is the best. Very useable.

Absolutely love this app! Super easy to send $$, check accounts, and anything else I need to do.

I love this app it’s easy to use an stuff like that

The deposit section of the app doesn’t work and hasn’t for weeks. No one at BOA has a clue or seems to care.

Kept it simple, is efficient and pleasing to the eye

One of the best Mobile App that I have experienced

I upgraded my iPhone from the X to the XS and FaceID is no longer a login option for this app. What’s the deal?

I really like this app. I haven’t had much trouble seeing what my balance is. Mainly I use it to pay off my credit card balance.

I cannot get the app on my scree I have to go to Mobile banking I had the app and it disappeared in the past year Took away the convenience I cannot get the app on my phone and must go to Mobile Banking to open the app I have the app on my IPAD and computer!

The phone app is getting better. More options are nice on the apps. I forget sometimes that it’s only an app and that I need to get to a laptop or box to get to the real deal.

I love this app! It’s easy, fast and straight forward.. no obstacles or problems. I’ve had this bank and app for the past 7+ years! I’ve tried other apps for other banks and they’re pretty annoying. Totally Recommend this bank and app!

Easy access. Check deposits made easy. Painless transfers.

By far the best app online banking experience; I have 3 other banks app, and this one is the best 😬🙌🏼

Makes banking easy!

I had the app and it was just fine till the new update came out. I have called several times and tried several different ways to get it to work. This has be come a huge inconvenience to my life. I have to go to the bank to pay bills, and transfer money. This is just insane and put a kink in my life. I’m actually considering changing banks over it! I was in love with the online aspect, and now it has become a nightmare. So sad to say this. Hey Rachel, yes I have deleted and reinstalled, and still getting error message ( online banking isn’t available to me at this time.)

List of improvements: - option to turn off notifications for when “your account has been signed out” - make it easier to see credit card statements - make it easier to pay credit cards statements

Phenomenal! 10/10

Easy, intuitive. I’m very happy using the B of A app! I rarely log in to the .com site anymore.

Fully functional app with the ability to call customer service and skipping the automated system and going straight to a person. Transfers and sending money are a breeze.

I've only banked with BoA for my entire adult life. Maybe there's something better out there, but I've never had a reason to look elsewhere. I'm totally satisfied.

This app is very easy to navigate and to use. It is very user friendly and self explanatory. Thank you (developers) for creating this product!

Too many problems trying to change my contact info. App kicked me back to other pages and could not get it done.

Good app

The app works ok overall, but why is there no option for Face ID in settings? Only Touch ID shows, which I can’t use on an iPhone XS Max. When I first set up the app a box popped up asking if I wanted to use Face ID, but it didn’t do anything and there’s no option for it in settings.

I love the sign in features. This app allow me to do everything without a issue, even in a different country. I have been using this app for 3 years and it gets better and better.

Really Bank of America App is the best.

I just love this App I can use my banking at anytime.

It’s pretty cool app

I use it and it’s easy to use.

This is an excellent app. One of the best on my phone. Very easy to navigate and super intuitive.

Loads quickly. Always up to date. Easy to use. Fingerprint ID makes it easy to sign in. Both the bill pay function and the automatic payment are easy and reliable. Contact questions about payments Always elicit a prompt response. Easy to add accounts. I use this app all the time.

Can’t do anything from the app. No options, just descriptions. Still have to call and wait on the phone for almost everything

Just updated iPhone and found with this app I’m back to putting password every time because it only does Touch ID. Every other banking app I have has Face ID support.

Very easy to navigate the site!

Easy to use and navigate through. Good job BOFA.

Only function missing is the ability to do recurring payments.

Works great for me and my iPhone. Very convenient and secure

Of all the bank/financial apps I have this one is by far the best especially for the sheer number of tasks you can do versus not having to use the full website like other apps. The only thing I wish they would change are the number of ads that use to push their products.

Use it everyday

The App hasn’t let me down so far Convenient,Reliable,Accurate Result Thank you

Easy to use, easy to transfer money, easy to get historical data, easy to transfer to Merrill Lynch

Thanks for everyone made this app

Kindly add the above request on the app. (Cancellation of transfers) Thank you Bond007

This app is easy to use, the features are convenient for info on-the-go, and touch screen sign in works without a hitch. By far the best utility app I’ve ever used.

I’ve really appreciated the utility of this app to deposit checks, monitor and manage accounts, and pay bills all from my phone. It’s been very convenient not to have to live near a physical branch and still conduct business.

Can’t transfer funds to another bank using mobile app. Have to use full website. Why?

Works great makes my experience easy

I love it works awesome!!!

Please, don’t send push about “your banking session has timed out” every time. Notification is for something important, for example transaction. Its make mess in my Notification Centre. Part2 Thank you for the answering. That’s what I’m talking about — why I should tap to Sign Out? I close app from app switcher, that’s mean I’m end my “session”. You use web pattern in mobile application.

Open the app, f***** recognition signs me in automatically and all my info is there. Deposits via phone camera is really easy and convenient as are transfers. Great app, like the website, first rate.

Great features like instantly checking my balance without logging in. Accurately display of transactions.

I have been using the app for a long time a rarely go into a bank.

I like it every time I use it One of the best bank app ever Thank you Bofa

The app has worked seamlessly for me. They get the basics right: easy sign in, balance checking, transfer between accounts and alerting functionality. No complaints.

You can go to “my accounts” and choose an account, and see all the transactions. Now you only see the current statement. Which sounds convenient but doesn’t actually help.

Use it every day! Usually flawless, once in a while doesn’t work, very reliable.

In low light deposit function does not work well, so I can only use it during daylight. The image capture does not let u take the photo and snaps automatically making it hard to frame the check. Then it vibrates the phone as it takes the photo making the picture blurry and unusable.

No more option “to transfer to another BOA customer (I don’t see my list of added beneficiaries)

This ap is TOO temperamental, in that it sometimes works well and other times not. For a compulsive person such as I am, this isNOT acceptable.

No more option “to transfer to another BOA customer” - I don’t see my list of added beneficiaries (who are other BoA Account holders).

Can’t view Mortgage or credit lines

I do not want to upgrade to this app after reading the reviews and it’s locked me out of my bank account pretty much worthless

I appreciate being able to pay my bills with the electronic bill payer feature. This is especially helpful when traveling. It would be great if the app’s features for the iPhone would be mirrored to the iPad. As of now, I cannot assign names to my canceled checks when using the app on my iPad, even though it is available to the iPhone.

Have not had any issues- does what i need it to. Satisfied

I have had various problem finding functions on the app, most recently I needed to cancel/adjust a payment and could not find payment history on the app. I ended up having to login on my computer to make the change. This is exactly what the app is supposed to help me avoid. New customer and very pleased with the app so far.

I love the BOA app! I use it frequently. I pay bills, check my balances and charges on a daily basis. Very happy customer. Thanks boa. 😊

It’s work very well. Excelent

Why claim to support it when it doesn’t work? Also, can’t see my checking account balance so I don’t know why this c***** app exists at all.

User friendly and great!

My experiences have been positive using this app. I have never had any problems or issues. It’s easy to read, easy to use, and I even like the new Erica assistant.

Finally broke up with my old bank and left the stone age. Loving the features packed into the BofA app!

Great app and is very easy to use. Also very convenient.

Great App.It does everything I need for my banking, plus more features such as dashboard to customize my display, link to my IRA.

We like BOA so much that we stayed with them even after they left our SE Michigan area. The app does everything we need it to do. I deposit, transfer, check balances and statements with no problem.

I gave bank accounts in different banks and by far this is the best one. I do everything through the app. Easy accessibility and very friendly navigation. The only thing is that I would love to be able to log in to both my personal and Bussines accounts using Face ID. Currently. You can only set it up on one account.

I’ve found it easy to use and makes banking easier to manage. It’s gives you a piece of mind without the long lines and time spent.

Very easy to use. I’m happy

I don’t use the web browser version for banking. I’ll do everything to my banking app. Please the banking app needs to able to set automatic payments or transfers. That would be really helpful.

I have found this service convenient,accurate and efficient! Sberde

Great technology. Gets better with each update.

Very easy to use and does what it says it will do. I have never had any issues with this app. Have been with this bank for 16+ yrs. The service is amazing!

No problems with app. Makes transfers easy.

Only one thing I wish BOA would change, is the date to pay a bill. Would like be able to set the date , as most times I want the bill paid sooner than the app sets . Other than that this app works great.

I got a new phone so I downloaded the app. Now every time I try to sign in and ask me for my information and makes me change my password every time at this point I don’t remember how many times and made me change my password and every time I use the new password. Main point I try to sign in and makes me change the password and it’s a whole circle.

I too pay my accounts in full each month. The BofA credit card through Alaska Air auto pays the full amount. Other credit cards I have to manually change the amount from the minimum due to pay in full. This doesn’t bother me as I always go through each charge to verify the charges are mine( I have found multiple fraudulent charges) The bank has always reversed the fraudulent charge right away & opened investigations. We travel extensively & I totally rely on the banking app for all my monthly obligations. I think it works wonderfully whether on my phone or lap top.

Easy to use site. Easy to transfer money to other BOA customers.

Excellent

This app is useful. I’m able to do all my transactions, view accounts, order new cards, and check my balance. This is a great apps to use and save me time from going to the bank.

I love my Bank of America app. I literally can do everything I need to do from my phone. It’s simple, easy to use and saves me loads of time!

Best part of banking with BofA! This is an app done well. It shows how slick, easy, and convenient banking on your cellphone should be!

Why did you waste money changing the app when it worked just fine? Idiots!

I tried to change the amount of my auto pay account and was ask to confirm account number verses my computer no confirmation needed so it’s not on the go in my book it has it’s draw backs. I’m not carrying around book of account numbers and not on my phone either.

This app is more useful than other banks mobile apps, and BoA lets you do a lot more with it. If you bank with BoA, use the app. Incredibly useful.

Works for me. I’ve had no problems :)

Love the mobile banking app. Makes it so much easier than having to go to the bank. I know what is going on at all times. I have a business account and my personal and i love the fact i may transfer between accounts, order checks when needed and, always on top of my balances. I have had a great experience thus far. Thanks!

Fantastic!!! Everything I need and more !

My apologies to BofA for not having reviewed this sooner, but I have been online banking for about 10 years now and have used every version of their app since it came out. Personally, I have never had any issues with the app, it works for allowing me to check my balance, set up some bill payments and even allows me to check out my BofA credit card, right there on the same screen. For my opinion, it’s a great app.