Amex App Reviews

No 3d touch ballance preview like capital one app its sad, after all this years.

Is the best card

I enjoy how I get notifications immediately with American Express great app!!!

I like the App. I like the spendature notification. I like the ease of paying.

Excelente Job,God bless you all.

Can’t add another account for payment.

Do the 800 number agents get lonely? It’s one reason AMEX ha# become my main card.

Love AMX. Very good offers. Friendly staff.

All in one App with reliable resources.

It feels like I can see everything I want to do all the time. Cheers

I’m so proud to be apart of AMEX, I get a good feeling when I think about it. Thank You !!!

Spectacular ease of use Maximum help with overall life!

Hasta hoy nada es comparable con AMEX Por eso digo INSUPERABLE!

Please add Amex savings accounts to the app like discover does for their app.

I have been using this app for over a year. I love it. Easy and user friendly!!!

The amex apps is easy to use Making payment is smooth and statements can be viewed on mobile Thanks

The app is great although I’d like to make travel arrangements with it. Thanks, Dean Preddie

The app is easy to use and so convenient for paying bill and looking at statement.

Nice app but wish it showed the running balance next to the transaction amounts! It’s hard to keep track of the exact balance with pending charges and payments without showing the running balance next to each transaction (like Bank of America and other apps do).

I’ve been a member since 1988. Nothing is more convenient during my local, national & international travels than my AMEX Platinum card. And now nothing makes that card nor accessible and flexible than the AMEX APP!

The app is very helpful very simple to use I personally do not like everything showing up with the words pay it now I find that to be somewhat confusing and a little bit irritating if I wanted to pay it now I would not have used a credit card I preferred to just get my statement and know my balance thank you

Best ever

This card is awesome, the only bone to pick is that their FICO differs from the other credit card company, and that once you paid off ur card, it still give me a poor rating. I’ve paid off my card three times in the last two months and my FICO rating it poor. How does that work?

App crashes a lot.

It has been amazing the way American Express has done business with me. Not only they let increase my credit limit with out even requesting it but the service is exceptional. I’m new with them maybe about a year but they built a long term customer.

Out of all credit card companies, in my opinion, AMEX is the elite card on the app and customer service. I have received the utmost excellence every time I needed customer service.

Very convenient and easy to check balances and see when payments due. Love this app.

This is the first time I’ve had a card that I have to pay an fee to have. Of the other cards I have this one is the easiest to navigate

Excellent

Easy to use and manage account.

The card is great but I cannot tell when when interest rates start

The best benefits and, more important, THE best customer service. I’ve been a member since my early 20’s and have never had an issue with American Express.

I love how when I make a payment, it updates my balance in as little as 5 minutes, making my available credit easy to access, if needed last minute.

Excellent app, simple and yet efficient

I love Amex!! I’ve been with them for years and is the best credit card in the market.

I love to use American Express all the time because it’s secure and safe

This app works so well...they get the meaning of “ASAP” I get an immediate notification of a transaction whether its online or in a store.

Easy and convenient to buy and pay using the app

Love the AmEx app. It’s super easy to see purchases and balances as well as rewards. The UI is very easy to use and the experience is seamless.

Muy buena

I have been a member for at least 20 years. That speaks for itself. If there’s a problem with false purchases on the card they handles it. What’s make them so special is that, they if that false charge is in a pending state; they will monitor that charge. If it post, they will get too the bottom of it. Once it is reported, you can have a piece of mind, IT WILL BE HANDLED. GOOD JOB TEAM!!!

AMEX is my first choice card while using either the Corporate card for Business to using the platinum card for personal use. Businesses have total confidence when either AmEX card is presented. I have confidence that I am backed by AMEX if any problem arises either during or after the transaction to get the issue quickly resolved.

I paid 5 days ago $900 towards my remaining balance, same day I login look like its processing , next day I login there is no evidence of my payment and I didn’t loose any money from my BOA checking account. I thought my payment didn’t processing . Again I tried to pay same amount still it’s not processing , I tried 3rd time still it’s not processing. Today I look my Amex account $900 x 3 time process plus my BOA checking account got negative balance now . I kept $1600 for this month house rent. I loose everything because stupid app. I have no idea how I’m going to pay this month rent currently I’m unemployed.

Am X services, online and mobile are simply the best.

No excuses if you have this app. It’s got everything.

I requested to cancel a pending payment. They told me it’s not possible while pending. After it posted I requested for refund, now someone answered once it posted it’s impossible to refund. What’s the hell

Please process payments immediately, or VERY next business day. Your schemes have caught up to me. I know this is by design on your end, but what else did I expect?

Worst card

Update the balances faster!!!! If I make a payment my balance should be updated. There’s no excuse for taking multiple days to update

Will NEVER use this again. Has been a nightmare. Be clear with your clients what it means when you offer

Good so far

So quick and easy. Everything is in real time! Great app. Thank you.

The app is ok. Meet expectation but unfortunately the contact us - message doesn’t work well.

Tremendous company!

Very satisfied

I love the real time notice this and give me on Every purchase

Great app......easy to work wih

Me encanta American xpre, y el sistema de pagar recompesas mucho más

I had a no preset charge card with Amex after two years of Never being late and paying their steep annual fee they decided to cap me at 5k. They said it was because they needed proof of my income. Seemed funny that the card was issued without proof of income two years ago!!!!! I DO NOT RECOMMEND American Express!!!!

Love the app. It’s easy to work with!! Thank you Amex

This is just too brilliant, and sure is a time saver. As always, AMEX never disappoints!

Great card to use instead of cash but don’t be Late on a pmt. 1 day late will drop your limit 2 days late will cut you off.

I love to use Amex

I have been with AMEX for over 20 years . Amazing company

Just as good as using the website. All the options are in the app. It’s great.

Most reliable card out there. Wish it was accepted everywhere.

The best Credit Card !!! The most organized, efficient , Exact, kind people! No estupid errors! Quiet CONGRATULATIONS!!!!

The app is there when you need it,fingerprint easy to read and understand; great way to pay all bills.

This is just the worst bank application ever. If your bank account has an authorized user the application won’t allow them to pay everything only random amounts. Also randomly you can’t pay everything right away sometimes you have only one option: plan it. And even if you payed for something it will still say pay it so you can just pay everything all over again and it’s impossible to track what you really owe for...

I really like how on capital one I can search by name on the appX for instance: all purchases at target- I could type in target and see all purchases in the last 3 months. That would be great!

I have been a member for over 27yrs & have always found their Customer Service to be absolutely outstanding!!!

I cannot make a payment on my account online or with the card

#1 card with the best benefits

This has been the best card ever I’ve ever owned for my business I’ll use know why the card👍👍

Thank you team amax I’m happy to work with my you

Very easy navigation easy pay great app

I love love American Express

5 stars, only complaint interest much too high!

With new technology this app needs tokeep up . I used to log in with Touch ID now with a phone with Face ID the app doesn’t support.

Can’t wait to begin collecting my miles for faraway destinations!

Amex has the most reliable app on my phone. I love being able to have access to everything without issue.

This would be great, if I didn’t have to pay the annual fee!

Excellent card

The best app, allow me to keep track of my expenses.

Please show all payments and expenditures for all everyone on the card even an Added card holder. BG

I love the Amex Gold card. There are over 1.5 million more place that take the card now! Let’s rack up the points and rewards.

It’s difficult to get ahold of someone on the phone. When I ask for help, the customer representative could not answer any of my questions.

Love the card..!!! Excepted everywhere I’ve been...I got approved with a great credit limit...thanks Amex

This is the best app out of all the credit card / financial apps I use, keep up the good work!

One of the easiest credit card apps to use.

WOOOOOO!!!

App is great, it just needs to improve on the points end of things and be more like chase. Need more breakdowns and illustration of 2X 5X etc

You are the best!

Navigating through this app is easier than most!!

Love this card!

I just wish you could pay ahead on your account, a person knows that they may be traveling out of the country or a large charge may take place. And will be gone when the due date comes.

I’m very thankful to have finally started to build a relationship with a business who cares for their cardholders as much as I care for them as much as a business. Everything from App, support, advice, etc AMAZING! ( Companies need to learn from them ) The only downside is my issue with getting a Delta Sky Miles. I’m really in need for a travel rewards card after multiple deaths occurred within the family ( not expected) I realized Cash Back and cash at hand wasn’t benefitting me the way a travel rewards card could. I figured if I had pre approvals for several cards, which I know aren’t guarantees, and being approved for an Amex Everyday I could qualify for either the Blue/Gold Delta Sky Miles. For some reason I wasn’t. I waited several months while watching my credit grow, offers change, etc but unfortunately I was declined for a Sky miles card. Perhaps I will fit the qualifications for that card next month so I can benefit while traveling, rather it be death a death in the family, which can be quite expensive, or benefiting from any other sort of traveling I do with my family, something is better than nothing. Thanks Amex for all of your support, understanding, respect, and loyalty. Can’t wait to see what the future holds. God bless

I wasn’t able to get the best discounts on flights, So have decided to try the Amex platinum.

LOVE AMEX CAUSE GIVE YOU THE OPTION TO PAY MONTLY WHEN U MAKE A LARGE PURCHASE WITH OUT ANY FEES

I love Amex the customer service is top notch

In addition to the awesome benefits of using an American Express credit card, the app makes it very simple to check the balance, make payments and claim rewards. For people with a busy life, the app makes everything very simple. Neator

Great app never a problem and works as smoothly as can be possible

Even though the password is correct, the app keeps stating that the user id or password is incorrect.

No integration of Face ID

Thanks

Easy to navigate! Convenient!

It’s been over a year I have called at least 10 times and waited and transferred over an hour each time but my issue is still not resolved!!! My online app has been showing about $4000 more balance then actual balance since last year. My husbands shows accurate when we use same account. Just so disappointed with American Express online app and customer service!

I like Amex, but everyone uses the internet and apps now, if savings and booking travel was easier you could attract more people. Please work on this sector

Great app, wish they will add a feature for us to be able to deactivate and lock the cards

I make my payment in full every payment date no matter how high the bill is but on still get embarrassed with a denial when I least expect it.

Other major cards have face recognition or a pin instead of a password.

Excellent. I am a new user. So far so good.

Takes long time for charges to confirm.

Is really good credit card .best customer service

Looking at my home view, I never know how much I actually owe. Why does it only showcase the last cycles payment? It makes no sense... got into a fight with one of your representatives over this

It’s worth it !

Love my card and all the benefits it provides!!!

Needs more options and easier navigation

Good job!

Take a look at any credit card you have and I’ll bet AMEX is charging a higher interest rate than any of them. I have an 800 credit score and my APR was 29%. I called them and they lowered it to 18.74%. Luckily for me I pay the balance in full, so I have never had to pay any interest to them. My advice go find a card that doesn’t try to take advantage of you like AMEX will.

Love it

Easy to use app that makes checking your transactions and balances a breeze.

The annual fee is well worth the money if you travel a lot for work.

Very secure, yet accessible for authorized users with the proper credentials. Keeps you up to date with real time account information.

Love your service and credit card features!

From day one can’t count on their so called unlimited spending. At least if your black you can’t. They have done nothing but disgraced and humiliated me publicly. And one lie after another about their services. At least to me as a black women this is what I have encountered and now because of my frustrations and their lack of being able to explain their actions. I stopped paying in full. And they are destroying my credit. Stay Far Away from this card. I paid in full each time I used their card and yet they still suspended service every time I used card. I’m talking if thousands not just a couple dollars and still suspend spending whenever they felt like it. I JUST WANT OUT OF THIS HORRIBLE CREDIT CARD

Great Rewards Card

Love this card that my wife signed me unto

The ap resets the Touch ID function requiring a manual log in pretty much daily. It negates the whole point of having Touch ID enabled in the first place.

Great app

The best card ever

If I could give a ZERO, I would. I was hustled at an Atlanta airport and given an AMX card I didn’t want. I never used or activated the account and was told it was canceled. I was then hustled into a new card and I was reassured SEVERAL times that this would act as my original card and that I would be eligible for up to 60,000 SkyMiles. I met all the requirements using this card for EVERY TRANSACTION in my life but never received my bonus miles. I was again reassured multiple times(after spending actual HOURS being transferred to representatives around the world, none of whom were in America) to be patient I would receive them. Then after nearly a year I received an annual fee bill on the original card that I didn’t want, never activated, used and was told it was cancelled! After spending actual hours again they did waive the annual fee, but I was told that being my first card I would be ineligible for the bonus miles! I only accepted the second card after being reassured multiple times that I was a new member. I wasted a year that I could have been earning bonuses with other companies. I feel hustled, ROBBED, and lied to!! I will be filing this report with the Better Business Bureau, writing Yelp Reviews and Facebook posts, making a YouTube video and telling every friend and family member for the rest of my LIFE to stay away from your Criminal Company! Sincerely Violated, Kevin D Schroeder MD.

As a business owner that uses several different credit cards I find that the other credit card apps are more tailored to my needs. For example CapitalOne will alert me in live time thru their app and in a text message as well as an email with ALL of the pertinent information that I need. Time of purchase Date of purchase Name of vendor Name of credit card holder (employee) Hopefully someday amex will review their alerts and try to make your credit card offer the same vital info.

I've been an Amex customer for years. They've been improving the app for a while. It's pretty feature full at this point. I can pretty much do most of what I want on it.

I have been with American Express since 1986 for reason great company!!$$$$$

I love how easy this app is. I always no my balance, which rewards are available and it lets me pay charges right after the transaction is made. My card is great and it’s accepted everywhere. I really love Amex they are a great company. It is such a user friendly app and I use it everyday. Thanks Amex

The app is user friendly and I especially love that I get real-time alerts once my card is used for a transaction. Also whenever I make a payment my account balance is also updated in real-time.... GOOD JOB AMEX!!!!

I like this app I just wish it would show my current total at the top where it shows “previous total”.

They appreciate your business.

Excellent customer service , awesome safety & security - if your a traveler , adventurer or internet shopper - this is the card to get ! ! !

Great all around !

Have been an Amex customer for at least 20 years, and couldn’t be happier with their products. The app is just as amazing as their service. Smart, intuitive, informative, loads of ability to self service, and fun to work with. Now, if they could only develop the same for Amex Travel...🤔

Very convenient no more calling bank

Yes I really do like this card a lot.

I love the fact that you are able to make payments on individual purchases with the app! You can also set up payment plans on certain purchases if they are over a particular amount. Thanks Amex:-)

This ap is dependable and easy to use. Try it!!! Thank you AMEX

This app gives me problems every now and then. It will display a “Sorry” message about it not being able to load information.

Simply amazing. Detailed Authenticator. Great work. I will always recommend it.

App is great and provides great access to include a chat with cust support. However it lacks the ability to lock / disable a card. While supported on the web, competitors apps allow the card lock.

Can’t access banking info bc app has been down all morning

Does what I need it to do simple and easy no complaints thanks

AMEX app is a replica of their online desktop site. Most companies limit you on what can be done via apps but with the AMEX app you can do everything quickly and easily with a simple push of a button

Save me getting my computer and paying my credit card.

I love my Amex , I just do not understand why within 8 months my card number was compromised twice 😞

Great card secure and safe .. I like the app Features which is easy and quick in response..

Te best credit card ever

There is no system to lock card

My experience is the best becouse they let me know a soon as I use my card !!!

When I have billing problems it is very difficult to talk to someone. I’m in Europe most of the year. I’d prefer to have someone on the Internet to help me. Bob

The Rewards program is extremely poor compared to competitors, as the points are worth less than any other credit card I have owned or heard of.

Best card. Best service. So many good options for points that I actually want to use. I use this card for everything

In general easy to use app. The travel section should be moved up for easier access. It is not easily accessible, you have to drill down several levels.

I just love the design on this app. It’s my primary card.

If I wanted to open the American Express app, I’d just open it. The extra bloat from a feature adding a button to access is a waste of everybody’s time and resources.

This card is amazing. Excellent Benefits. Insurance benefits. Mileage Benefits. So happy. Thank You American Express.

Always an awesome experience on the app and when I call with any questions. I’m new to Amex and I’m super excited about the opportunities ahead. Thank you!!!!

Good job

It took four weeks to process a balance transfer that I was initially told would take 7-10 days. Five different representatives on different dates needed to verify the same information to complete the process.

It is to fast to let me know any transaction

American Express’s app is a pleasure to use. It looks great, is functional and intuitive, and works great in iOS. Except for Discover’s app (equally excellent), I don’t think any other credit card companies have come close.

I just think you guys should include the amount down over every single spends

Always grateful and appreciate the best customer service. Thank you for looking out. Amex 100%!!! Satisfied

The app is horrible — among the worse I have navigated. And, the customer service reps are beyond unhelpful. Surreal.

I love my Amex Mobile App! So easy to use and it’s super fast!

It’s offensive that you’re trying to clutter up my Messages app with nothing more than an ad to open your regular app. I installed it, I know how to launch it.

Only works with US cards! Amex, duplicate the app or make it worldwide now...

Don’t understand why my bank account worked then didn’t. Not going to pay anymore with this device

I have a problem with my source of income, I asked for help, after speaking with like 7 different agents the last one told me I was going to be able to use my card for a transaction but when I tried it declined the transaction

I love that it alerts you with every purchase

I can’t enable Touch ID since several updates ago, could any technicians solve this bug?

Very easy and simple ....

能有中文翻译更好

Every time I try to use my points I get a message saying the system isn’t working

The only thing I would like to see added is access to American Express Bank through the CC app.

I love the APP. I also like the perks that come with the PRG, but I’m eager to upgrade to the Amex platinum. Eager to get the bonus.

I love using this app! So easy and pain free when making payments

I really like the AMEX app, but there’s a lot of empty space when in landscape on an iPad. A bit frustrating especially when the text is kinda small. Utilizing the extra space with larger text would be great..

I think the app is not ready, I’ve been trying to find information about my priority pass benefits and it should be easier to find through app without needing to call the customer service.

The website is Awkward to use.

Todo es especial

Having problems with making multiple payment to accumulate my sign up points , if I call I’m going to get a customer service charge. That not fare to me , I just want to make payments on time or before time. I don’t want to wait until the due date. I’m not sure if it the mobile app or the company with in it self. Thank You.

Easy navigation and straightforward. No extra filler BS, just the necessary information needed to manage the account.

Bad customer service experience Was sad 😢 the way the customer service experience is to be zero stars because they have no for value for the customer experience Ivan krizic please write back

Of all the apps that I have to visit on a constant basis, this AmEx Cash Card app is the best. It allows you to keep a constant view of your account in real time and provide assistance in planning payments. But it is the ease of use that is the most impressive, every service right at your fingertips. Great App.

I love the ease at which I can find balance and check purchases.

Very user friendly, clear understanding, and easy navigation

Bad customer service experience Was sad 😢 the way the customer service experience is to be zero stars because they have no for value for the customer experience Ivan krizic

Very easy to navigate and can handle all things account related in a snap.

Must register online first or call in. I called and registered and still having issues.

The agent verified and supported very well thanks you 🙏

Courteous employees who help you should you call. User Friendly App on-line!

Oh you have an issue? Good luck getting a hold of someone. Wow, you like an explanation ? Let us email you 3 days later with a carbon copy response. Look elsewhere, I beg of you.

I have an IPad Air and it now has to be turned sideways to enter the password. The keyboard pops up and blocks the box to sign in. I have to turn it sideways to sign in with the password and then it will rotate back so that I can use the app in landscape mode. Your old app never did this- I would give you 5 stars if you can fix this quickly- if you don't , I might have to start using my Visa card for future purchases. Update-4/20/2018 App still has the same problem-I have to rotate the whole IPad because the keyboard blocks the sign in area. I can rotate back after signing in but what a hassle. Thanks for fixing nothing........ Update-9/12/2018 - You finally fixed the issue that made me turn the IPad sideways to use your app. Try not to break it again. 1 star for the time needed to fix the issue and 5 stars for an otherwise decent app.

Everything you need in a credit card app 📈

Love using this app to keep track of my spending. Have yet to have a crash.

American Express is the only credit card, customer friendly and with great customer service!

Simple, Easy, Perfect. 🙌🏽

Simple and Easy ,l love it keep on the good job

Since the first time I’ve used it ,I have had no issues.

Easy to use app. I think that it doesn’t ever crash and very reliable.

The app is very useful and easy to use. Pay your monthly bill, contact customer service, and many other uses.

Love this app ...very user friendly and easy to navigate.....I’m able to keep track of all of my purchases and info ....makes keeping track of your spending and payments easy and convenient

Their service is fantastic

App allows me to keep tabs on my account and Amex offers superior benefits

Annoying

This app makes it much easier to get current balance, pending charges and descriptions than on the website!

I love everything about American Express, their rewards programs, mobile app, personal and business cards, customer service and more. American Express is much better than Master Card and VISA.

The information on my account is not correct. I’m told because of when it was generated. Mobile app needs to show real-time info. I pay $200 a year to use this card and for that I expect a lot.

Wow!! What can I say simply awesome it’s a beautiful thing thank you.

I love my AE I told my wife to get one now we both are in the Amex family.

I’ve been facing this problem for a while now. Whenever I try to open the App, it says “Our system is not responding please try again later or call customer service”. I’ve tried everything. I even reinstalled the App twice but still the same problem. Please address this immediately. Thanks Murtuza

Can you add feature to view amex saving account/CD?

Really keeps me on top of my balances, charges and bills.

It’s convincente and it’s accepted everywhere.Nit to mention customers service very helpfully and knowledgeable.

I don’t think It updates the balance as well as online. Also confusing with the rewards if you have more than one card.

People at the costumer service had 0 training for the costumer service. Every time I have an issue with the card and call the costumer service instead of them fixing my issue they start to ask me question and waste my time. They did call my business instead of calling on my personal cell phone that they have on the account. I would like some one call me and explain this costumer relation to me. Every time I call to the costumer service it just make me so mad and people have no understanding to ask me if this is a good time or they need to call me back.

Stole $27 from me. Of course, I have no power to get it back. Horrible.

Ap is great for basics, which is primarily what I use it for. I’m trying to confirm if my Delta card is properly linked to my sky miles account & am not able too. We had the same issue last year when trying to determine car insurance coverage.

This a good app. It would be great if the recent Freeze Card feature was added to the card management area. Also, what app do we use to make travel reservations using Amex Travel? It would a nice addition to the Amex apps without having to log into the website.

Loving it

Who came up with the new AmEx app icon art? Really unprofessional and a poor reflection on the company.

Great credit card

I recently opened an account with Amex and I set up a direct deposit from my Chase Card to it to be renewed every month. Then my best friend and his boyfriend moved in together and as a housewarming gift I gave them $1800 on the card. He logged in the information to the Restoration Hardware Account but accidentally put in my nickname of Betsy instead of Elizabeth, or left out the middle initial. Anyway, it blocked itself. After waiting collectively an hour trying to contact a real person to unblock it I got transferred to a call center to it a lady answered from your Phoenix, Arizona office. Once I let it slip out my mouth it was a housewarming/engagement present for a gay couple she said she had a bad connection despite calling me from a landline and to call back later, she said I refused to answer questions and I said I agreed to answer every question but could she please transfer me to another colleague? So I called back and I was connected to the same lady. But this time her assistant, I was told after being told she left for the day. By then I was infuriated I asked to be transfered to another person and if her personal life is clouding her professional judgement she should’ve transferred me when I asked. They tried to get me to talk to her again but I refused. I hung up saying I would contact HR. Every email I tried to send and call I make goes unanswered to their head office. The card meanwhile remains blocked for three days... I’m cancelling the card if no-one gets back to me.

I need more credit though

The AMEX app is pretty good. It has all but one of the features that the other banking apps I have and use. AMEX announced support for freezing/unfreezing card usage but it appears that it not part of the mobile app. Like the other apps I use have. Will it be added soon? I’d hate to think that I have to use a PC/MAC to use that function. Thanks.

Try placing the gladiator, or just AX, or AXP. The current design is not balanced.

The app is a quick and easy way to keep an eye on your account, but missing some of the features I like and use in their website, such as tagging transactions, which I do for work, a lot, to keep track of expenditures and which property they were used for. Hope at some point features like that are added.

The splash screen is not used friendly. I would like to see all my cards upon sign in it takes multiple extra swipes to get to the card I want to access.

Very user friendly

I’m in Africa with no reception... I can’t pay. So I got cancelled, thanks guys!

App times out after a really short time of being open

Veo todas mis transacciones casi de inmediato

For AMEX app must outstanding, this App doesn’t not have all features “online account” offers. It’s sadly basic one.

Awesome!!!!!

VERY GOOD PEOPLE TO BE A PART OF.

App always works. Security works well with good options. As with most mobile versions the content is filtered. Would be better if they found a way to offer the missing details

Should come with a calculator!

I love using my Amex card for all my necessities and the paying my bill ASAP, I also love this app it’s pretty easy to navigate and they are often improving it!

Good

Once upon a time I loved Amex, trusted them implicitly. Now however? They watch as I’m defrauded, after 2 days let the charge go through. They sign me up for recurring payments of $2,316.21 with a PARTS WEBSITE. All the while treating me like a criminal; after 13 years as a customer In good standing. Never Again.

Great app - simple and easy to use!

A card I will always keep!

I just received my card and the system does not allow me to make payments. Very dissatisfied

I love Amex. The card feels right to use and also gives back to their customers. Always fun figuring out the website, more intuitively based.

Same as noted in title.

The app is wonderful. I conduct all transitions through the app!

I have been a member in perfect standing since 1966. That is over 50 years, yet never has your president or CEO who has probably changed several times, ever sent me a note to congratulate me for an outstanding membership with 52 years of on time payments. Maybe you should institute a free upgrade for such a long loyalty. I have not used the cards recently because, one, you are not keeping up with competitive rewards, as well my disappointment in you not recognizing my long loyalty, maybe you should have your leaders read this message. Joe Levi

It’s really not bad at all, I just feel as though when you have multiple cardholders, the charges should be separate or at least have the option to filter how it’s viewed... it’s such a hassle going back & forth trying to calculate charges per individual.

Travel booking or looking for options on the rewards website is terribly slow and very clunky

Great ap. Really fast easy to use

Such a well put together app. So incredibly easy to pay your bill and track expenses.

My interest charge on the cards are too high and I have an excellent payment record. Always pay on time and also have an outstanding credit report. I would use is more often but interest rate too high.

Get Face ID sorted fast

No annual fees; excellent service; great incentives and promotions and excellent cash back program!!!

The app allows easy visibility to balance and charges. Also very easy to make a payment or schedule the payment to be made.

So far this has been an excellent option that i have made, my first credit card!! Excellent service and app 🤗

Would be 5 stars if it had same features as website, particularly ability to search transactions.

Convenient, timely.... I love how quickly it updates when I submit a payment.

Recomendaría a cualquiera para que adquiera esta tarjeta de credito

Best App ever love it ❤️ customer service is always on point.

Easy to use and Like notifications of payments received and charges pending.

It’s clear Amex invests in a top grade application development and QA effort. Thanks!

Helps me keep track of expenses and payments great app

It would be great if card could be locked or frozen through smart phone.

I get real time feedback on my account, fingerprint access keeps my info secure and the functions are everything I could ever want.

Easy to navigate, easy to do transaction and live alert system. I love it

Love the App. Everything about it!

I’m enjoying my Amex cards, both Blue Cash & Amex Biz Platinum cards are awesome! I’m proud to be a member and a holder of both. I would like to get the “Everyday” Card next. Please send me an invitation. I encourage everyone to apply for Amex cards!!

The agents are so nice and helpful, very accurate to answer my question. Keep us the good work

My American Express card makes purchases of all kinds quite simple. I run my whole house through my account. My adult children are added members that find periodic use of same very helpful as well. On line service and live telephone service are extremely responsive and helpful. Partial payment options for major purchases without placing undue stress on a monthly budget. All around a great card.

Excellent card and really easy for make payment s in app Mobil thanks for make easy.

You need to set up text alerts every time the card is used .. just like capital one has ..

It’s conveniently difficult to gain useful information from this app. Make it better for the customer

Amex is a great company and have a fantastic app. Highly rated for a first class company.

This app is amazing, everything you need is here.

It does not allow me to make a payment although my card seems to have paid a client

Love the service, Thank you.

It doesn’t add your spending right away

App is fast and intuitive

American Express offers the best customer service of any consumer financial company—by far. While others attempt to bolt on a veneer of service over standard greed driven operations, AmEx appears to be driven by customer-first principles at every turn. (Including the UX/UI of their app.)

I have been an American Express cardholder for almost two decades and having the App makes it much easier to monitor my transactions, make payments and be in control. Keep up the good work! Vinny

Best credit card I ever have and ever need!!!

I have been trying with this app for over a year. Every time I try to log-in, it won’t let me. It says my username and password are incorrect when they are not. I have tried everything to fix. I have reset both on my computer and then tried on the app and it still says it is wrong. It’s very inconvenient for me not to have access to my banking on a mobile device.

I have been a member of AE for years even though I hate to pay the membership every year I’m a loyal member cuz when the time comes to dispute the charges they are always there to find for the truth. I have bought a car, paid for new windows in my house. I know that many company’s offered me cards with no fees but I feel secure having my Amex, as matter of fact I have three.

Love the web site. Quick, easy to understand.

AMX has great US Military Member support. Thanks for your support AMX.

been a month haven't updated it, fix the battery drain

AMEX is awesome and so is their App

For some reason it is not working even though I enable it in settings

I can’t say enough good things about Amex and the credit card services. Beyond my wildest expectations. They offer things you can’t see in paper that will help you out as a card holder.

I have been an Amex customer since 1992. The customer service and benefits are legendary. I am planning on opening a savings account with them at the 1.78% rate as I have plans to buy a second home in the next 8 months and my BOfA account pays a whopping .50

Just what I Needed , to control my account.

Being a AMEX card holder seems like a privilege! Excellent customer support!

I have called customer service only twice in an attempt to use my credit card points to book a hotel stay and in both instances was unable to do so because because the customer service representative did not know how to complete a booking. Most recently I called on August 27th trying to book a room at the Hilton for two nights in Rio de Janeiro and the service representative found no results for hotel options in Rio. The woman said she’d never had this happen before and explained she did not know if it was a system error or if it was because points could not be used to book a stay. Not only was the service representative very rude but she also proved highly useless and provided no alternative for using points during my travel in Rio. I have another travel credit card through Chase. In comparison, their customer service has always been able to assist with my questions and in booking hotels. And, the online sight for using points is far easier to navigate. For a card with a $550 annual fee, I’ve been highly disappointed with the AMEX customer experience. I do not intend to renew nor recommend this card to others.

Excelente aplicación

I really like this app it’s easy to look up my account right on my finger tips, easy access. I am very satisfied with it thank you American Express.

Lounges are poor all over, in dfw have construction in progress but instead of setting up an arrangement with a proper company you use priority pass which has a temporary shack setup serving food a starving dog would eat. Also your lies about pre released tickets are insane, hours to wait on a phone only to be told nothing left. I would not recommend you and would actively say to not use you

More places are accepting AMEX - This makes my life easier because I only have to only pay ONE credit card bill per month

The ease to which you are able to be current with information is a great help

The best looking credit card I’ve had and functional app.

This is a great company with great all American services. They strive for to be above the rest and meet expectations.

This app is well designed to quickly get you to bill payments, offers or benefits. Wish all apps were this easy!

Sometimes when I open the app. It says “try again” and even if I refresh the app. It gives me the same error and doesn’t let me log in. I’ve also tried deleting the app and redownloading it

Love the card and benefits, just hate that it’s not accepted everywhere.

The best!

Since the latest update, I can no longer open the app with my fingerprint. Not a huge deal but old way was easier. Overall, app works great and is easy to navigate and read.

The easiest to maneuver through, filled with information. Just love this app!!!

The balance due is different from what customer service can see, so you don’t know what to pay for the amount due

How on earth does this app have 5 stars? To start, I can’t even find the balance on my credit card until I choose to make a payment and can see that one of the options is to make a payment in the amount of my outstanding balance. Next, I know I’ve earned rewards that I can redeem as a statement credit, but they are nowhere to be found on the app. Another thing, American Express doesn’t link online accounts when there are multiple card holders on an account. These are only a few things lacking from American Express...basic things that every other credit card company already offers/does. Once I finish taking advantage of my introductory offer, I will use this company no more.

American Express is ultimately one of the superior credit card to have. All the staff are extremely professional and courteous. Nothing can beat the American Express. When you call the customer service 99% of the time you expect to speak to someone extremely knowledgeable and professional.

A really great app.

Great card! Great service! Great rewards! I love my Amex and I’m just getting started

With Apple Face ID, this is the way an app is supposed to function. My charges are in pending status right away. Once set up, paying the bill is effortless. My only complaint is that it is not difficult to look at your Membership Rewards and redeem rewards through the app.

Easy app to navigate. Never a hiccup. I use the app all the time. Making payments, checking activity, updates etc. Makes business and day-to-day easy. I also love how quickly a payment posts!!

This aap made very easy life. Anytime anywhere quick access. Just you need phone to access your All data with perfect security.

I love this app. It easy to use plus I can manage my blue and my platinum account.

So easy, no complicated issues ,quick and precise services

American Express is a great card and accepted so many places now. I am very happy to have it and when I call in employees are very friendly and knowledgeable sincerely Claude Michael LeBlanc

American Express has given me the best customer service of any credit card company I’ve ever used. Their app is well-designed, intuitive and easy to use. If there is an issue of any kind, with the app or otherwise, they provide outstanding and timely customer service support.

Being a gold card member since 1969, I have learned that this is the only card one needs. Pay your card off monthly, and you’ll never have troubles, but will have great credit scores. American express for life!

Irritating to log in. FaceID doesn’t kick in and no auto fill of passwords.

Simple app for people to use

Always professional and service oriented. Great application and very easy to use. Thank you

My card provides access to many websites. Thanks My Amex card is a great addition to my ability to do many things. Ya got a good thing going. Don’t mess it up!!!

Honestly I love the AmEx app. I use it to effortlessly pay all my bills, and it’s got a great and easy-to-use interface. I wish it were a *little* bit more obvious how to call for customer service when I have an issue, but overall, huge fan.

La calidad y la facilidad de utilizar el app. Great app.

Very agreeable website.

Quick to pay off balance. Easy access to multiple accounts! Very helpful and efficient.

Thanks American Express

So far so good, it’s nice to be able to monitor card use. I am pleased with how easy it is to use and make payments.

Can’t get a current statement that can be used for mortgage application etc. Should be able to get a “statement format” for current balance.

All of my Amex cards info are at my fingertips one app does it all. Clear concise one card after the other! Exactly what I need.. Love the format how they have the cards stacked so you can see all of each cards info!!! Love it!!!

My husband bought several items for his truck and he used my Amex so we could get sky miles. The 3rd transaction was denied and I immediately got a notification about a fraud alert and a text message asking if I tried purchasing the item. I confirmed that it was me, my husband resubmitted the payment and everything went through! I have it set up so I get immediate notifications with every transaction too. As someone who has had stolen credit card info in the past - I love the security Amex offers!

Love it it easy to use and I love how they keep updating and the features are really easy to use IG:Ecuasuperman

I use it everywhere!!! And I love the high credit limits. Blue cash EVERYDAY!!!!

Love this app! User friendly

No when does customer service like American Express. I was just in Lowe’s I haven’t been purchasing major things I need to purchase something major and they did a fraud alert just to make sure somebody wasn’t using my card. I really appreciate them taking the time out to do this. Very satisfied and loyal customer edward

Everything is ok

I’m not sure why, but unlike other cards, I can pay at the end of every week & for an amount of my choosing..... I’m going on two weeks now of trying to make a payment - of any kind!! & eventhough I have a balance, Amex will not let me pay on my balance..

No praise is typically given when people or companies do the right thing. No complaints about well run AMEX.

I throughly enjoy me AE App. I sign in with facial ID on my iPhone X and review my account regularly. I love the push messages when charges are made on my account. Recently I had a fraudulent charge made on my account and I immediately was notified. While standing in a check out line in a grocery, I declined the charge, cancelled my card, and ordered a new card.I’ve had my card for 40 years and the services keep improving.

I shop with confidence and convenience with my card

It is no wonder that the company with such great customer service has such a user friendly app.

American Express has been an excellent service to have with outstanding customer service and numerous services to choose from.

I love my American xpress 🎼🎸

The app is pretty basic as to what you can do when you compare it to most Major US bank card carriers like BofA, Citi, and Discover. Most of the functionalities that are native to the app are statement/transaction viewing, payments, and redemption of points for charges (not gift cards or travel). However in terms of anything else, it takes you to a safari website of American Express within the app which has been modified for a cell phone screen. The app feels like a patched up mobile version of the desktop website with lots of loose ends. I’d expect this user interface experience in 2008, not 2018 especially when I’m paying $550 a year for my platinum card.

All my years with AMERICAN Express I recommend to everyone. Best costumer service ever !!!!

App is more difficult than before. Really hard to find platinum number to call for concierge services

Very easy to navigate through!!

Awesome

Enjoy the account alerts and notification features. Payment processing is amongst the top.

Not only is this super convenient to be able to check the status of my accounts, but it keeps me on time with payment which is something i always want to be. This app has really come in handy while traveling. I wouldn’t do without it

Works great to pay my business debt balance with the quickness on my phone

I made a very large purchase and it did not give me the option to pay it off in one payment. I had to contact American Express to make my 1 payment.

Find a Lounge feature is 👌

The best easy to use app. Wish I could see my savings account as well.

Great app, very useful could be better if you could find what you’re looking for quicker with a search bar option.

Not allowing touch ID, but touch ID is on? :-(

Love my gold

Transactions don’t show the total incremental balance

Should have gotten an American Express card years ago! The best benefits, rewards and customer service!

I use the app faithfully every day checking on my account. Even if I have to contact AMEX they are always a pleasure to work with. I have been a member since I was a young adult and don’t see myself leaving any time soon. Thank you for all you do AMEX and AMEX staff.

Is the best, easy to manage your account.

No charges, no overdraft, no problem never!

Let’s you do everything you need to keep your account up to date in one place! Alerts are amazing, let’s me know what exactly is being charged from vendors before I leave the store.

There are at times that the balance on my AMEX cards are incorrect. I always have to call to get an exact idea of how much is due. Not to fond of it.

Thanks Apple very easy to use

Amazing!!!

I am very happy !!! My first amex card . I luv it

I absolutely love this app. I was eating at a restaurant one evening and after the waiter took my card and bill I noticed that my card was used to pay for my meal and someone else’s as well. Because of this app instantly notifying of the transactions I was able to alert the manager right away. This app is life!!

Thanks for keeping me in check

There is not another company I do business with that is Better than AmEx at taking care of their customers. Thank You AmEx Team

Very easy to use i like it

I love the convenience of using my AMEX app. I love the “pay it” option that allows you to make payments on individual purchases after they post. I suggest adding a “pay it” option along with the “plan it” option for the medium to larger purchases, so that individuals who want to “pay it” can do so. Also, can you please remove the 5 payments per day limit?!?! If these 2 things can happen, I will give this app 5 ⭐️’s. I use the Amex app everyday. It’s one of my favorite apps. Easy and convenient.

The current version won’t allow authentication unless you’re connect to WiFi. It’s a mobile app, seriously?

This is amazing, love it!

Stay away from credit card and stay out of debts

Great customer service and awesome rewards! You can not beat the generous points earned

It takes 3 days to post a payment? Really? And your app updates transactions at the speed of a turtle.

I personally preferred the old American Express app for my Apple IPad!

I love my AMEX! I’ve been a loyal client for 27 years. Wish more merchants accepted the card. AMEX gives me freedom!

As soon as there is any issue, even if it is a disputed item these people take aggressive action against you and have zero tolerance. Totally ruthless

Love app but total balance doesn’t match expenses shown. Never know exactly what is owed.