Allstate Mobile App Reviews

The application keeps crashing on the iPhone XS Max. It could also be an issue with iOS 12. Hopefully, there’s going to be an update soon.

Only problem was the initial getting the app set up on my phone. Customer service did get me through that, but call me old fashioned, I feel the set up should be more user friendly. After that everything has worked as advertised, and am very satisfied.

Very easy to use

Love Chad Hawks and all his excellent staff in LAYTON, Utah!!!! Fantastic, knowledgeable & the lowest priced auto & home insurance. Thank you Chad.

It’s ok cash reward worth signing up even if you don’t use the app much. Have gotten a free pizza by using point but most of the stuff is still to expensive. They do offer free magazines by using points.

This is so ridiculous. It makes you do the same thing over and over and never accomplished anything. Bring back the humans!!

Only problem is when you stop for a stoplight it shows up as hard or extreme braking

Ashley from Torrington is awesome always very helpful gets back to me quickly... awesome Customer service

Very helpful app

All state insurance is a great and convenient tool.

Drive wise pays you for driving safe, all state is hands down the best!

It would be nice to have a search function and the ability to look at other coverage options through the app.

Its not showing actual speed i did not cross 80 but they show me u did

This app is very useful. However, it would be nice if we could access our insurance card from it.

An iPhone app worthy of Android I guess

Highest battery consumption among all my apps.

I drive 1 interstate trip per week to Louisville KY. I set my cruise on 75MPH the app has me going over 80MPH consistently. Causes me point and will cost me reward dollars.

It’s a pain to remember every day to manage removing trips

Drivewise will trick into earning points and cash rewards that you can never redeem. I’ve tried it a few times, and it will direct you to a “loading page” that will never appear. You’ll be waiting for nothing. If anything, they will use your driving information against you if you get into an accident/event if you have to claim something.

Would be great if the app worked when I needed it. Get pulled over and need to use your cards even offline? Yeah good luck with that Need to use the app to pay for your bill? It’s worked once for me. That one time was nice and easy, but 80% of the time the app is broken.

September Kruse has patience when it comes to us getting new vehicles and we have lots of questions! I thank her for that.

Easy to navigate, up to date info. Love having this app

I get a message "service unable" when I open the app. At least I can still view my insurance cards.

I have been with Allstate for so years now, and I am loving it.

So thankful for such a fast way to pay my bill. With Christmas and all I had forgot to pay the bill. Thanks for having an app so that I could pay fast when I remembered today.

My agent Kelvin Maynard has been great to me and my family His staff are professional and helpful

Thank you.

They are there for you when you need them. All the time. 💕

Very easy to use. Love having all my Allstate information at my fingertips! Thank you Allstate!

Have been using the app for a year now and Im so impressed with the range of services available. Even added a used car to my policy with the app. On a Sunday. How convenient is that? Virtual ID cards? Available while offline? Brilliant! Even scheduled roadside services with it. In short the app has been everything I could have hoped. The good hands people come thru again! Thank you!

Great Agent, great service!!

Pretty good app, but doesn’t take into account that sometimes more aggressive braking may be required to avoid the ignorance of other inconsiderate drivers who jump in front of you and then slam on their brakes due to their excessive speed. Slight penalty for the driver who is using the app. Otherwise, it’s good. Got a reply to my earlier review. It’s been explained that infrequent hard braking is not a bad thing because it is sometimes a necessary response. But continually implications of hard braking will have a negative impact on the Drivewise app.

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I wanted to like this app and really did, until my roadside service request was cancelled with no warning after waiting an hour after the ETA anyway. Called customer care and they were able to resend it and they said the app glitches sometimes. So even Allstate admits the app isn’t perfect. Otherwise it’s a pretty good app, easy to use and has all the info you need. I’d recommend just taking the couple extra minutes to talk to someone if you need roadside.

We are so Happy to have an agency that is always there for us! And they are so knowledgeable as well! Know just what we need to be insured on our needs.

My husband and I apprehensively installed Drivewise on our iphones to save money on our Allstate auto insurance. When the 6 months ended we received $0. Drivewise falsely records hard breaking. I know I’m not hard breaking as often as it states. Husband flies weekly for work so Drivewise recorded him driving over 80 MPH and extreme breaking. We are giving it another try, but I’m thinking I’ll be deleting this app soon.

When plugged in to CarPlay it says I’m traveling over 80mph when I’m only doing 70. Tested this by plugging in out of CarPlay during the same trip on cruise control at 70. For every segment plugged in the app said I was speeding.

I don’t use the cloud because I don’t want my information anywhere but in my hands. Why is your app only based in the cloud. No thanks I don’t want my information readily available for a hackers like a lot of places have been.

If i could give it no stars I would. It never lets me log in. It takes 3-4 times if I’m lucky. It says one of my drivers needs to enroll in drivewise but she is already and it shows on 1 phone but not the other. Completely useless

This is a great way to improve driving. It would be great to weave in questions on driving laws that have changed over the year, give tips for driving in different states, and give cab rides as rewards for good driving. Cab rides are great for drivers that go to the airport a lot and want to go out and have a few adult beverages safely.

How does Drivewise know if you are riding or driving? My impression is that it doesn’t. So beware if you are riding with a lead foot.

Hello, I use the app a lot for Drivewise. I have noticed since about 2 updates ago, when you launch the app, it doesn’t immediately pop up with Face ID, you have to touch the face so you can log on. Also, when you touch the Face ID sometimes, a message appears saying sorry, call Allstate or cancel. At that point, I hit cancel, input my password, then the app signs you in. Please fix Face ID login & the sorry, call Allstate(for whatever reason prompt)when trying to log in. When I launch the app, it should immediately login because I have Face ID stored in my settings. Using IPhone XR by the way. Thanks.

Aside from the battery issue since it has to keep using the app in the background. The login process is “stupid”. If I’m a family member the only way I can login is with an activation code, so if I had to do a factory reset or maybe got a new phone and didn’t want to transfer my data then I have to beg for a new activation code. So retarded.

Needs fixing five star when you fix it it was working good till this update

The last update will not let me do the finger touch sign in. Service is unavailable. But if I manually type in the login information, I am able to successfully log in.

Great idea in theory. Needs some fine tuning. I have to constantly monitor how the app performs. It catches me “speeding” in rural areas when I am going 55 mph and hard breaking when I let the hybrid vehicle slow down on its own power. The alert doesn’t sound when these events happen so I have to constantly open the app to track and make sure it is tracking well. I have tried contacting support but they didn’t seem very open to feedback.

Honestly it doesn’t affect my battery as much as I thought it would, since you need to have GPS on for this app at all times (or at least when you’re driving).

Needs fixing five star when you fix it it was working good till this update

Some people Need Monitoring With my car safely monitoring warning of close speed regulation and Allstate’s App, I’m assured of safe driving with DRIVEWISE.

Easy to use, navigate and get things done. Never any glitches. Can’t function without this app.

Should have a better faster way to log in

Very good and convenient app

Very pleased with Allstate’s customer service

Allstate coverage along with the Drivewise app provide first class protection and service.

This app makes paying my bill and saving money so easy! I would recommend this to other customers

This app has not been available when I open the app. I can only navigate saved off-line information.

I like the convenience of using my electronic device to make the payment!!

The app has been constantly signing me out and I have to keep logging in each time.

I was sold on the app because of the savings I could get. After 6 months I got 35 dollars. I had to pay more than that to get my battery replaced in my phone. this app constantly runs in the background and my battery died several times a day. I constantly had to recharge it. Definitely not worth the meager savings to use.

I like Allstate but I dislike the fact my premium is going up and I haven’t gotten to a accident or I don’t have any tickets, it’s getting to that point that it isn't as affordable. I payed 150 to paying 160, and now 170. If my premium keeps going up I’ll have to look some where else.

Just joined Allstate. Great so far.

The best personal service and staff at Todd Murph Agency

Can stay on to of my insurance coverage and request assistances when needed. This is an easy app to pay the bill.

I like it it was very nice

Only picks up information some of the time. Also requires the cloud. I don’t use the cloud! Also takes up lots of memory on your phone. Unless your really tight for money or have a phone with high memory, ....

This app is completely unhelpful. Tried to use it to get Roadside Assistance and all it did was crash.

Always an excellent experience!

Allstate has very helpful reps every time I call in and my car insurance is the best price beats all other insurance companies .

I love the app gives me feedback on my driving habits. The app also lets you earn points toward rewards and discounts on merchandise on the app as well as your neighborhood stores.

I locked my keys in my car. I called my agent who told me I only had towing service but not lockout service and he couldn’t help me. I’m a 75 year old woman and the weather was freezing cold and I was told I had to find someone on my own for help, pay for it and send Allstate the bill. Coming home I discovered I was covered for this service and there’s a 1-800 number to call and they take care of everything. Don’t bother with the app, just ask for that 800 number.

We needed help setting up this app, our agent in Egg Harbor Township NJ office set it up for us. That office is the best, no problem is a problem for them, they are very helpful

I was pleasantly surprised that by adding my husband to my policy, it actually reduced my premium. Have also enrolled in Drive Wise.

Love what the app offers!

This app allows great access to my insurance information wherever I am. Great tool to manage my insurance.

This is a great app I would recommend it to anybody that has Allstate !!!!!!

I log into my account via the app to order the “Daily Deal” and it NEVER goes anywhere. It used to work but after an update in the distant past it quit working. I just installed another update two days ago and it still does not work. I log in after putting an item in my cart (which by the way is very annoying that I have to re-enter my user name every time even though I have checked “remember me”) and it looks like I am going to the checkout page but then just goes blank. Every. single. time!

This is one of the nicest and easy to use apps That I’ve ever used, I’m very happy with it

I love the concept of the Drivewise portion of the app, but am really unhappy with the lack of data integrity. There is a particular patch of freeway that I travel frequently that ALWAYS gets an “excessive speed” ding no matter what speed I am doing. How it thinks I’m doing over 80mph when I’m actually doing 68mph is beyond me. I really shouldn’t have to go in and review every single trip every day to make sure it is recording the trip data correctly. The speed display on my dash is always either spot on, or slightly high when I pass the “watch your speed” signs, so I can’t even blame a problem with my speedometer for the problem with the app.

The app works great tracking your speed and braking. It’s good to know that there’s an app for when my daughter starts to drive I can look to see just how well she’s doing. Earning points back is just the plus.

This app crashes each time I open it or I never even make it past the login page. I though after two years of having it. You guys would have fixed the simple issues by now.

The staff are amazing!

I love it! What else is there to say!

Worst company and application and insurance Thief’s and they are take money for even if you want change your password everything they have is fees fees fees fees

Allstate takes care of my every need-always! I love my agent, Elaine Payne and her staff. They’re always helpful and have answers my every question and fulfills my needs. Their customer service is impeccable and the best agent I’ve ever had. Respectfully Elizabeth D Wiser

The app requires too much time from the insured. I should not be doing Allstate’s job.

Quite a bit easier to use than State Farm’s app and I like the drivewise program better

All I need in one place with the touch of a button

Finally an insurance company I can put my faith in. I believe they really do care about the safety of their customers.

I love the Allstate app and Drivewise!

Once again, after the drivewise update at the end of November, I am no longer able to access drivewise on the app without it closing. Same thing happened after the update at the end of october and was fixed about a week later.

The Allstate app is easy to use and very assessable anytime of day!

Anytime I need this app, it doesn’t work. It just says loading and then gives a pop up error.

This agent is the bomb. She knows her stuff and I would highly recommend her to anyone because she is very professional, understanding and she will work with you. She is very knowledgeable about insurance period. Trust me, she won’t let you down. Go Allstate!!!

Wow great app

Really easy to use, access cards and any information needed.

It does not allow you to use pictures from the camera roll. Have to take the pictures while in the app.

When it works it’s fine - but I’d say approximately 95% of the time I go to open the app there’s a failure message.

Allstate insurance is the best. Great customer service, my agent is excellent, easy to deal with, very understanding, great work ethic, and I would recommend Allstate to anyone.😃😃

So great about the rewards!!!!

I have instant access to my polices, insurance cards and best of all the Drivewise program is able to save me money on my car insurance by applying the money it gives back either applied to my renewal or in the form of a check. Im glad Allstate is starting to reward their safe drivers.

My Agent is fantastic! I will continue to use Allstate because of my agent.

Extremely handy to use and well thought out app

I really enjoy using an app that Had access to a easy of. The app is great especially when paying your bills on line. Great at keeping track of your payments along with accessing your statement and insurance cards. Easy to obtain papers work.

I’ve been an Allstate customer since 1985. I’ve had the same agent for most of that time and he was wonderful and really cared about his customers insurance needs. Gordon Combs, my agent for ages, retired a few years ago. Ms. Bishop is now running the agency and she is just as good as Gordon was. I really haven’t notice a drop in the level of service we receive since Ms Bishop took over. We recently had problem with builders insurance from a different company. I called Ms Bishop’s office and they took care of everything. And we appreciate all their hard work.

It was a good app, but now every time I try to open drivewise, it shuts down. I haven't been able to open it completely for over 2 weeks. So annoyed.

Just signed up. I don’t have an opinion yet.

I have been with Geico for over 25 years. Changing to another insurance carrier was hard but Aberra’s ability to show me the value of Allstate was impossible to walk away from. Aberra is very professional, courteous, and very detail oriented. His follow up and follow thru was so impressive . So far, I am very happy with the service he provided me. I am also looking forward to see what drive wise will be able to do for me. Having to use the app is a plus. I applaud Aberra for his great service . I promise to refer all my friends and family to him. Thank you

I’m new to Allstate and this app. It seems to have everything you might need.

Thank you!!!!

Not fancy but it’s working

I just signed up with Allstate Agee months ago! I had been with Geico for 29 years! While we were in the Air Force it was the least expensive insurance around! I hate to say this but I feel that we are becoming numb to important things and only thinking about ourselves! My daughter is in the Air Force right now and I’m so proud! Geico lost us as customers because they stopped caring about the people & started caring about the money! Allstate has been amazing to us! Our Agent is friendly, checks in with us once in a while, if I ask for something it’s done, and after all that it is the least expensive insurance around! We need to stop complaining about the little things & look around! Get your head out of your phone, tablet, or computer and learn to communicate again!

You do not need to run in the background, nor do you need my location “always.” Forcing a customer to type in a saved password again to access Drivewise settings is just rude. Make it smarter where I can choose the time to restart, e.g. 4:45 pm, instead of mandating the number of hours. Repeat - Drivewise does not need access to run constantly, only when I am driving. I’m fairly new to Allstate, and this “perk” may determine whether I stay, especially if it affects my premium.

Since I was unable to log into my online account, I logged into my mobile app to pay my bill. The app showed I had no payment so I couldn’t pay my bill until it was overdue. However I do appreciate having access to my policies and card on my phone.

I’m so glad with the agent Francisco Arrieta he’s very competent.

How do you find and download your I’d card to the iPhone wallet app ?? Can’t figure anything out on this app

I freaking love Allstate , there Motto is absolutely TRUE ! When they “Your in good hands” , they mean it. They will do what ever it takes to make sure your in good hands.

I like you guys you always give a good offers.

Hi I called in a claim on Nov 4th and your claim department has already processed it and gave me the estimate of repairing it and in the process of sending the money to u s. Wonderful customer service. Very pleasant young man that assisted me. I can’t say enough of how great I was treated and how fast this was processed. Thank you so much. Margaret Hancock

I have only been a customer for a couple of months, but have only been able to use the app a couple of times. Lately, upon opening the app, a notification notifies me that the service is not currently available. Please fix.

Not sure why life policies cannot be accessed as well on your app. As a customer it would be nice to have coverage and payment information from all my lines with the company.

Please, please, please, please, please....stop asking me if I want to save my password EVERY SINGLE TIME I OPEN THE APP!!! Also, it’s a little difficult to click on the three menu lines at the top right, can you please expand the section to recognize my finger touch? Thanks!!!

Just wonderful, am enjoying everything about the Allstate apps. Everything is on your finger tip. Thanks.

I’ve never driven over 80mph in my life. This app occasionally indicates I have, along with hard braking. The hard braking is sometimes indicated in locations that I can recognize and remember based on map location, and are in locations where braking was not even used much less in a hard manner. I am a licensed driving instructor, have not received a driving citation in 40 years, and am obsessive compulsive in complying with driving speeds and regulations. I like the app and am grateful for this option of being able to lower my premium through its use, but I’m a little frustrated with these occasional inaccuracies.

Our agent is not only friendly but we saved 65 dollars with all state and they are truly concerned about us as a family along with how they stand beside you as an agency and as a friend

Love the Drivewise, love the rewards and credits to my policy!

The only problem I’ve seen so far is that all the trips I take are not always recorded. 2 times in a row now I have driven somewhere and when I get there I hit the END TRIP button. Then when I look at the last trip, it still shows the one I did 2 trips ago. I’m not sure what to do about that.

Thanks for help app very enjoy 😉

The people are really wonderful and the insurance is good and just a pleasure

This is so stupid! Whoever create this must had been on drugs! They assume we are with are vehicle which is not the case if your car is damaged and is in another state! One step will allow us to pull up pictures already stored on our phone! But this app does not allow you to get the pictures! It wants you to take the picture now and not pull from your picture gallery! Totally useless!! I am not traveling 100 miles to take new pictures based on your app does not allow me get pictures already taken!!!😡

Great information! Very easily accessed! Good job!

This app will work like a charm...when it wants to. Otherwise, it is ridiculously picky and stubborn. I used roadside assistance twice in a week. The first time it went through without a problem. The second time, the wouldn’t so much as respond to my attempts to activate roadside assistance. It would allow me look at everything else, however. I had to call roadside assistance. Additionally, I added a new vehicle, which it initially took, but then the new vehicle fell off, and when I tried to re-add it, the app would not let me in to add all the necessary information. So, it didn’t get added. Infuriating.

I have noticed the app crashes a lot. When you click coverages for vehicle insurance the app always crashes.

This app is so easy to use. I log in, pay my bill, look at “ Drivewise” to see how many points I have and log out. Easy peasy!

Love it everything at my fingertips

Highly disappointed. I uninstalled this app months ago because it would freeze up every single time. I couldn’t even login. I figured if I tried to download it again today that it would be all fixed by now. Mind you I only ever used the app to make my monthly payments & well I liked having my insurance cards at hand. Nothing more nothing less. I was let down once again. It was stuck on a loading screen with a “Sorry notification” the second I opened up the app. Totally over this.

Trash. The app is terrible, stopped working awhile ago, even with the update, doesn’t work still.

I can’t log in to the app, and it tells me to call Allstate.

I went to talk to my agent the other day about getting my payments lowered. When I got there he walked me through all my possibilities and when I walked out I was a lot lower on payments and had an extra coverage. Thanks Allstate

Easy to use fast payment process

I was recently hit by an Allstate driver and was told when filing the claim that someone would contact me to come out and get an in-person estimate of the damages as I requested, turning down using this app twice. Over a week later after not a single phone call the adjuster handling the claim calls to see why the request was canceled and stated that the contractor attempted five phone calls with no response from me. This is a LIE as my phone records can prove it. No contractor called me or left any kind of voicemail. I asked to speak to a manager only to hear some company written garbage that Allstate is changing the way they do things across the board by implementing new technology to “stay competitive.” I think we ALL know that insurance companies are the last people who need to worry about their cash flow. I was also told that the contractor who was supposed to come out and assess the damage to my vehicle was only for people who did not own smart phones SO anyone who desires a human to come out and more thoroughly assess the damage to their vehicle needs to specify that they do not own a smartphone, but who knows, maybe Allstate will FORCE you to use this stupid app anyway like they did to me. I clearly took photos of some damage that was NOT reflected on the estimate. Another example of Allstate trying to “stay competitive” or just trying to cut even more corners?? I will now make sure everyone I know personally understands the horrible experience I have had with the liars at Allstate and stay clear of them.

I like the app, it is convenient, but the credit card camera scanner doesn’t work very well, suggest to improve it.

This is an awesome way to reward safe operation of a motor vehicle. It is nice to see a company looking out for its customers. Very creative way to help both party’s involved. Well done Allstate!

When I log in it almost immediately kicks me out and shuts down. I can still see my cards though which is nice.

Just for that phrase and the drive wise you know Allstate is taking care about you and wants to reward you if you work to getter with your insurance company. I’m happy to get a really good company for my car insurance.

They are great! Love the app!

Was pretty okay, could at least access our cards.... but App quite working a couple months ago & is still giving me the “We’re sorry this service is currently unavailable. Please call us for help.” Really, still...?? C’mon guys!

I have a fantastic agent with Allstate Keeps me aware of any new programs anything to save me money called me personally and that is what I call the number one thing in business pure customer service thank you Robert Corio Coccaro

All State owner Mrs. Wendy’s help excellent. Her spirit and just one email before I was not in your insurance system brought me under your umbrella. Also she did extremely well in responding to my emails. Whenever there was a delay (very rarely), she never ever failed to apologize for her delay. Extremely pleased with her service. When I went to her office for the first time to pay the insurance, when she heard her name, she came out and greeted me with a hug. Please let her know how I felt about the service that I received. Rosalie I am very glad that I chose Gary’s All state insurance which helps me in my driving and I growing in confidence in driving to new places that I have to go to work. Thank You Gary for your phone at the right time. Please inform Wendy.

I am now able to access drivewise. Thanks!

We are very pleased with the service we received from our insurance agents in Kearny NJ

So Allstate has up to this point offered service in a reasonable so I haven’t had much to say, but it seems my auto pay wasn’t working and so a payment did not happen. I didn’t receive a phone call, a text, or anything, just a quietly added 150.00 dollars to my account for late fees. Since Allstate Representatives have called in the past for finishing paperwork I know they can call, just finding interesting in this situation they stay silent and just take more money.

Ever since I started using this my phone is constantly going through battery. I’ve just started running my phone in low power mode because I can’t always find places to charge my phone two times a day. I’m sitting in an Uber writing this review and watched my battery decrease over 20% in 5 minutes. Then disabled the app and it has stayed at the current charge amount for the last 10 minutes.

Having to use this app as good Quality navigation, detailed information, and work design. Very good design.

Makes everything with my insurance a breeze!

Does everything on my phone.

Allstate is the best insurance company .If you have a claim they take care of it You are in safe hands with Allstate.My insurance broker is all so the best .i call him he takes care of the problem.The best of all we became friends .his name is Richard Nastica I hope I spelled his name correctly They are located in the Bronx on Mosholu ave Thanks for letting me write this review John Mikaelian

I love you guys! Keep up the GREAT work. I should have come to this company years ago!!

Enjoy talking with providers they are awesome

I love the app and having access to everything right in my hand but every time I try to redeem my points it says that service is down and will Be back up shortly. But the whole time I’ve had the app(3 months now) it’s never been fixed. I have quite a bit of points and it would be nice to be able to use them. Even when I go to the main site it doesn’t show all the points I have on my app. Is this normal? Is there something you can do to fix it on the app so I’m able to use that feature?

While a little creepy the DriveWise app is a great tool to review your driving record. I can see great value to beginning drivers.

Easy and helpful for payment. Also used to show drivewise stats.

Drivewise, on several occasions, said I went over 80 mph when I was no where even close to that, and actually braking. GPS recalculations and jerkiness from something like taking a soft ramp tend to cause hard braking and speeding when there is no driver error. This is aggravating when Im trying to use the app to save money and become more aware of my driving habits, but the app reads things incorrectly, keeping me from garnering points when I have a genuinely perfect hour long trip. I believe a CHALLENGE should be implemented where you can have three challenges a week to help offset the times the app malfunctions. If the app’s GPS function is going to be finicky and not give me the points when I’ve genuinely earned them, why bother using Drivewise. Unless it’s finicky on purpose to keep drivers from accumulating too many points and lowering their premiums...

Everything looks the same always have. Need an overhaul

Roadside assistance won’t open in my app

Great app with Drivewise to help save on insurance

Great if all you want to do is pay your bill. Don’t bother trying to use the app for anything claim related.

The main reason I downloaded the app was so I could pull up my ID cards quickly when I need them. This app literally closes every time I click my auto ID card. Lol

I have been with Allstate for some months now and I Love the company Thanks

This app is terrible. Always logs you out. Even when slider is on. Impossible to access your cards. If you request to go back to paper cards, they want to increase your rates. Resetting password does not help. Terrible

The app needs to be tweaked to ‘only while using’ on location services. Some drivers don’t have capability to keep their phones charged at all times.

Vanessa and Miriam were very helpful in getting me a great policy that help me out a lot.

User friendly!

The app never opens

the app need more information on who submitted what and when , when and type of shipper use for mailing , numbers for all the departments involve in the claim or general information along with having information correlate what’s actually on the website . the app i feel like is not helpful and better to stick to the website information and even then that need some updating . lot of balls drop when it comes to adjusters in submitting the correct information for each case along which documents are check off or needed such as medical authorization or total loss poa .

Unable to access for the last two days and I get a message to call Allstate for any support.

Suddenly it is not working, it shows an error and tries to load up but nothing happens!!! I was relying on it for storing my auto insurance cards!!!

Why does this app need access to all your location information & all your Siri searches even while locked? iPhone has GPS and Gforce sensors, I guess your savings is actually based on tracking and marketing not actual driving habits.

The Allstate Mobile App is an Amazing Method to Access Any Information regarding my (2) Policies. I have 3 Cars Insured & My Home Too. My Previous Insurance had an App, But it was very difficult to Navigate for any Reason. Allstate is a Company That is There For You Immediately thru their “Mobile App” or by Telephone. I appreciate their Notifications reminding Me that my Premium ( s) will be Deducted from My Checking Account a Few Days Before These Withdrawals Are Processed! As They SAY, “You Are In Good Hands” with Allstate”! Thanks

Wonderful app

The driving hours that SHOULD be the safest is 9AM - 4PM, not during morning or afternoon rush hour traffic. Policyholders that work from home, are retired or in general do NOT drive during rush hours, should be given a break! I’ve spoken to my agent regarding this matter as well. Please tell me why these hours have not been adjusted. I’ll be looking forward to this change. Thank you.

Great

Tried others & know you are the best! Suzanna Assisted me in PV she has the best customer service I have ever been delighted by! I have been in customer service for over 25 years! Owned business and managed employees yet she tops all I have witnessed! So happy to know she is there if needed! Give her a raise! Happy Birthday! Thanks, 100% Satisfied Customer

Love it

Only picks up information some of the time. Also requires the cloud. I don’t use the cloud! Also takes up lots of memory on your phone.

I wish I had Allstate sooner They made the proses easy and fast. The app it easy to use. Everything it on your finger tips .

Best insurance company ever!!!

It’s a very good app that gives you access to all your insurance information and also the driving tracker is good too.

I downloaded this app thinking me and my wife could enjoy some perks. We don’t drive over 80 mph and do not hard brake. When trying to access the Allstate Rewards portion of the app I keep on getting a pop up saying “Sorry, this service is down, we’ll have it up and running soon”. I have getting that same pop up now for 8 months plus have called customer service for Allstate complaining about something we want to use but can not. I feel like they just want to track my driving to see how I drive so they can raise my rates and there truly is no rewards program. Typical conglomerate insurance company. Very very disappointed and now looking for different insurance company.

Love the app. Very easy guide, verifying bills online. Thank You!!!

The redemption of reward points should be at no cost to us. You use points to purchase an item but you still have to something for it. Not good.

Don’t use this app if you need Allstate to pay a claim. They will offer a low estimate which is unreasonable and then force their process to have any revisions come in as a supplement. my shop said supplement can take months and don’t want to deal with it.

Today is October 1st and the graph shows I have 2 hard braking incidents for October already. Funny thing is, I haven't driven anywhere yet in October. And I don’t see any trips where I hard braked the last week of September.

I love love the fact that I switched to AllState . The benefits of being a safe driver is amazing . So thoughtful of the company to help people save and make money at the same time drive safe. My other savings and other benefits are outstanding compared to who I was with before !

Convenient app. I just with it had fingerprint recognition.

The app is so convenient & I really like how easy it is to use. User friendly apps are the best

Drive wise keeps me on my toes I love checking to see how well I am driving and getting points for good driving.

Great App!!!

Quick and easy access, simple to navigate.

I like the Allstate mobile app or state as a whole it’s a great company that’s why I love Auto Owners several months ago I don’t give it five stars because it doesn’t feel like a premium high-quality at it’s just a good app I like the been able to have my ID card in my Apple wallet which is pretty cool

Inaccurate driving data, which may not be a app issue. Editor doesn’t allow apostrophes to write contractions. Service unavailable message when attempting to send feedback. That’s what I found in the first 10 minutes of using the app.

I can pay by using the app. Very easy to use and I like finding what I need easier.

I love that everything is right there also love that I can earn cash back with Drivewise

Love this app. It’s easy to use. Very convenient!

AllState your wonderful friendly consistent And above all reasonable Thankyou for all your help in 2018. We look forward to being a valued customer in 2019. Teddy bears Angels

Love my agent Brad Daniels.

It seems that the app has some lag or flaws I’ve been experimenting with the drive wise app and it read that I hard stopped coming from a highway to the off ramp.

I am thinking of changing insurance companies after being with ALLSTATE for 36 years. Your change from having someone come to the body shop and write an estimate to your writing an estimate based on cell phone pictures I take is ridiculous. Several body shops have told me it increases the time it takes to get the car repaired because the estimate based on photos is never complete. Which makes perfect sense because you can’t get the level of detail you need for an estimate from a photo taken by an iPhone! I am very disappointed ALLSTATE has made this change. No other companies are doing this so I think you can expect to lose a lot of customers. Vanessa Freeman

My agent is responsive and incredibly helpful. Much more then geico. Thank you Allstate for your help!

I love Jamison Hook Allstate!!! They’ve been great to my family for generations and many more to come!! #Allstateforlife

This is the application is awful I continually have login issues. Worst application and I have several. Absolute junk!

I wanted to set up my easy pay again for the car insurance payments and change the account the payment came out of could find how to so I just email my agent what a pain. But cool for road side help

Even though i downloaded the app and drove with it, it says i am not moving... a little hard to use..

The latest version of this app automatically logs me out every time. It was pretty much working fine before that. Also, access to policy documents would be nice.

Allstate saved our family over $3,000 a year on our homeowners insurance we were just amazed how easy it was to get the best insurance at an affordable price and upset knowing our former insurance company really abused our family Allstate is the only way to go!!

Great way to get all the information you need in one touch!!!

This APP is easy to use. Easy access to all the Information you need about your policy and the safe driving rewards.

Easy transaction, easy to use, a lot info and useful

Great application

Thanks

Pretty easy to navigate ! I am having a great experience with Allstate Insurance so far and response rate is also faster than some other companies I had been with

This app is easy and convenient. I can access and all of my insurance needs anywhere I go at anytime.

The app no longer records all trips unsure if this is due to latest update Seems to be every other trip recorded

Just drive right....wow .....got $47 for being a good drive! How easy is that:-)

I appreciate the warning about the new app. I had a terrible time with the old app- I’m not going to download a new one.

Premium increase from $3000 a year for 2 vehicles to $12000 by adding our son, a new driver to the policy. Unbelievable!

I find the website easy to use

Very easy to use! From ID Cards to adding or removing a vehicle. It has for roadside assistance with GPS on it so they can find you easier. Can not complaint!!

Every time I try to use this app it gives me an error message due to connectivity. I have tried using it using WiFi and using my data. It doesn’t matter which I use it still gives me errors. I have deleted the app and reinstalled it and I still get the message. I had to file a claim and I was told to use the app and I was beyond frustrated with it! It needs to be fixed.

I have had been insurance companies and by far this is the best one ever!

Allstate is by far the best insurance company by far...always friendly...always professional...and most of all very understanding, which isn’t found in these days and times anymore....THANK YOU ALLSTATE...

I wish I would have known sooner that I needed the app for Drive Wise. I was still using the plug in device. In fact the only reason I found out that Drive Wise was being used for tracking was because I went into the office to return the device. I had told them I was not getting any benefits when my agents office said I needed the app. It would have been nice to have gotten this information sooner.

Most inaccurate app in the history of apps. The map has me driving through fields and houses it is so inaccurate. Looses cell service and ends trip abruptly. Has me breaking on clear straight roads and speeding in neighborhoods due to its lack of ability to properly triangulate a signal and hold on to it.

From a first impression I like what I am seeing. The app is great because I have my insurance info with me at all times and there are some other functions that can help me with more day to day items as well(such as: parking finder, fuel stations, etc)

Great app

I can’t see nothing but my drive wise section in this app I can’t get my policy or anything so it’s useless

Love my agent and the great deal they got me.

Laura was very helpful and thorough ! Final answer !

Love it..easily accessible and user friendly. Love the Reward benefits option.

They always care about you and your family. The best ever.

Love the app, but don’t like the “amount” auto-filled with the six month payment amount to overwrite. Almost accidentally paid 6x too much. The rest is great!

The app almost never works for me. It says error and to call Allstate.

The drivewise functionalists is horrible. The UI is clumsy and the accuracy is poor. Allstate support personnel seem to not have a clue or care.

I can’t access any of my important info...all I see is Drivewise. Ever since I activated it, I lost everything else...this serves no purpose!

Keep losing the location information often.

All-State has been good to us since we got them. App is good on Apple and Android.

This app provides me with quick and accurate information on demand. Thanks for making it easy to use. Love It!!!

I’m not one to rave about car insurance and home insurance but I am...My dad had Allstate for most of his life and I can see why. Never had any problems. AND This app has everything I could want from my insurance office right on my phone! Keep up the great work...

I love my all state mobile app