CCClancy's Review of StubhubReviewed on 9/21/18 2:57 AM
High fees with no explanation, then they get higher as you go through your transaction..!
bajabrandon's Review of StubhubReviewed on 9/21/18 2:20 AM
Makes buying tickets simple and easy.
cherrjddyjjfdgg's Review of StubhubReviewed on 9/20/18 8:07 PM
24KT GIRL's Review of StubhubReviewed on 9/20/18 4:26 PM
Thank you STUB HUB. LOOKING FOR A GOOD TIME TONIGHT
Jeff AP's Review of StubhubReviewed on 9/20/18 3:58 AM
51+ minutes on the phone with these idiots! Don’t buy or sell here!!! You hav been warned!
49Bob's Review of StubhubReviewed on 9/20/18 2:48 PM
I have used stubhub for years. A few weeks ago they would not cooperate with the 49ers/Ticketmaster. I spent over an error on this on multiple occasions and ultimately, I paid a penalty.
Robert when its Serious's Review of StubhubReviewed on 9/20/18 1:30 AM
So easy to log in. Pick seats and get tickets to my phone. Carefree
need a name please work's Review of StubhubReviewed on 9/20/18 12:40 AM
Signing in takes 5 to 8 times before before it finally lets me in my account.
AirThomas7's Review of StubhubReviewed on 9/20/18 12:01 AM
App keeps kicking me out after login.
Mingwang4044's Review of StubhubReviewed on 9/20/18 11:36 PM
My credit card’s informations were totally current, but the system told me there was a problem while processing in your request, please try agin. Then I just tried thousands of time, and it did not work!!! What can I do?
never@again's Review of StubhubReviewed on 9/20/18 11:30 PM
What a ripoff. I don’t even know why this is legal. If you tried selling your tickets outside the venue it’s scalping. Even at face value. But this is okay to charge ridiculous amounts and fees. AND if you make a mistake you can’t cancel or get a refund. They will try to get you to resell them through their app for more fees. I will never buy anything from stubhub again. I would rather skip the event than go through the hassle I just went through. I am in the process of disputing the charges with my cc company since they wouldn’t cancel the transaction. And I called customer service the minute I saw that the tickets were for the wrong event. Still no help or consideration
Hnnhdwsn's Review of StubhubReviewed on 9/20/18 10:43 PM
There was no way to print out our tickets in advance and the app kept crashing when we were outside the stadium. It is took us approximately 50 attempts before we were able to get in and take a screen shot of the tickets.
Vida17's Review of StubhubReviewed on 9/19/18 7:29 PM
serenitycrw's Review of StubhubReviewed on 9/19/18 6:10 PM
As I a seller you really get the short end of the stick. You have to jump through all of these hoops to the tickets to the buyer. The quickest way to send it is through PDF or mobile exchange. However, then you have to wait 5 days to get your money!!! My tickets left my possession day 1, yet I wait 4 more days to get my money. That is ridiculous!!!
Mech JC's Review of StubhubReviewed on 9/19/18 5:42 PM
I miss how the “Favorites” I selected under “Events” use to be in order of dates of the events.
Buckaroo93's Review of StubhubReviewed on 9/19/18 2:59 AM
bluefan4life's Review of StubhubReviewed on 9/19/18 11:42 AM
Fees are ridiculous but had to buy tickets last minute
cdaqlm's Review of StubhubReviewed on 9/19/18 11:04 AM
I’m still waiting for my tickets to show
AztecEddy's Review of StubhubReviewed on 9/19/18 11:00 PM
The app doesn’t work with IOS 12 and have tickets I need for tonight. It keeps asking me to log in or will not let me view my tickets. Update your software.
fortnitebruh's Review of StubhubReviewed on 9/18/18 9:58 PM
These guys are idiots I searched up bruh in the app and they found nothing. Very disappointing. Plz don’t get this garbage app
kecrawf's Review of StubhubReviewed on 9/18/18 12:20 PM
It is made super hard to sell a ticket on this site. Very poor instructions and they waste your time on a process that is so much more easy on other sites. I will never sell anything on this site again.
kjw39's Review of StubhubReviewed on 9/17/18 5:28 PM
The app would not load my tickets after almost 2 hours and the marketing email they sent me claimed I didn’t have tickets... so I follow the instructions they sent me and buy the tickets again... still nothing. After calling support they instruct me to refresh my app and now I have 2 tickets... which I don’t need. They refuse to refund, or give me a manager or a callback. After calling again the notes on their file do not ask for one and simply state that I bought two tickets... They refuse to admit the email was misleading or the app was working improperly or that the customer service call was miss stated. Horrible experience, this company only cares about financial transactions and keeping as much of your money as possible.
dsolof's Review of StubhubReviewed on 9/17/18 4:04 PM
Using StubHub was easy. I got good tickets at a good price. The $15 per ticket charge I think is excessive.
Candy?!'s Review of StubhubReviewed on 9/17/18 3:15 AM
Outrageous fees PER TICKET
Vikkum's Review of StubhubReviewed on 9/16/18 9:47 AM
I purchased 5 tickets to MNF Bucs vs Steelers for 9/24/18. Each ticket cost $350 for good seats in the second tier: Section238 Row E. Still pricey but it’s MNF. Stubhub gives the price for the ticket and states plus fees. However, the amount isn’t given. i paid for the 5 tickets then was given a total. i was totally shocked at the total given. once i did the math, I was charged $85 in fees for EACH TICKET!! You read correctly, $85 in fees for each ticket. what are the fees? I HAVE NO IDEA because it doesn’t say. I’m guessing, taxes, and whatever service fee on top of it. It would have been professional to notify the customer ahead of time what the total amount in fees were. This way I will have the opportunity to decide whether I want to purchase the chosen tickets or buy cheaper ones. I’m guessing if they notify me, i will decide not to buy any tickets or buy chose cheaper ones. Of course since I paid for them, I can not easily return them. I would need to sell them. People, be careful of the fees!!! next time I will go to TicketMaster. They are cheaper. My ending up at Stub Hub is another story for another day. But if you must use Stub hub, find your seats then call their 866 number and ask for the total amount the tickets will costs. you will be able to figure out the fees. $85 in fees per ticket is ridiculous!!! I will also be sending a written complaint to the corporate office.
hm78209's Review of StubhubReviewed on 9/16/18 8:59 PM
The app is robust and the view for the seats is awesome but paying roughly 30% fee stinks!
Bighsot's Review of StubhubReviewed on 9/16/18 8:44 PM
Quick!!! Efficient!!! Great!!!!
I AM INFURIATED's Review of StubhubReviewed on 9/16/18 8:03 PM
It should be illegal to charge this much for fees. They get these fees from the buyer and the seller.
Nuclearbunnie3's Review of StubhubReviewed on 9/16/18 6:33 PM
This was a brand new card and StubHub was the first charge I ever put on it so I know the credit card fraud was a result of purchasing tickets through StubHub.
bestoriginal248's Review of StubhubReviewed on 9/16/18 5:47 PM
Enjoying this seat photo view feature. If my tickets are real for tonight I’ll be extremely happy with my app experience!
Brooklyngersh's Review of StubhubReviewed on 9/16/18 4:42 PM
App did not recognize my password so I had to start over
BtsFandom7's Review of StubhubReviewed on 9/16/18 3:56 AM
Today was my first time ever buying a concert ticket from Stub-hub. Was a bit Leary at first then took a chance. Awesome service! My ticket came through with no issues!! And i attended my First BTS concert ever! Thank you Stub-hub! Will be using you again for any future concert tickets!! Thank you!
Snowbell*'s Review of StubhubReviewed on 9/16/18 3:55 AM
Asked for direct deposit and they PayPal payment. Had will call tickets- they don’t honor them. Will not use again.
******bad's Review of StubhubReviewed on 9/16/18 3:39 PM
The worst experience buying tickets. Tried purchasing through the web browser and app...only to be prompted several times to reset my password, after doing so still did not work. Had to call into the 1-800 number, very slow service with 45 min wait. Once on the line was told that my card was locked (for what reason??!!) and couldn’t use it. And the tickets I was wanting had just sold to someone else. Terrible experience and hope I never have to purchase tickets through here again.
electrogroove's Review of StubhubReviewed on 9/16/18 2:50 PM
The mobile app is not iOS 10 compatible, even though it can be installed on the older operating system. You won't be able to log in. Wasted a bunch of time on this today. 😢
Sadguyer's Review of StubhubReviewed on 9/16/18 2:47 AM
Good app and easy to use but I wish they would just add the fees into the ticket price from the beginning!
Mmdb1234's Review of StubhubReviewed on 9/16/18 2:18 PM
Horrible help center. Online help so bad!!!
NillaGorilla314's Review of StubhubReviewed on 9/16/18 2:16 PM
Stubhub is absolutely garbage. They have poor customer service and don’t honor their agreements.
imissthe90s's Review of StubhubReviewed on 9/16/18 2:09 AM
Over $30 a ticket so that I can download is nuts! Since we live in a scalper-driven time Stub Hub and sites like these are a necessity but I don’t understand the need for these ridiculous per ticket fees.
Thenorcaljew's Review of StubhubReviewed on 9/16/18 1:58 AM
Glitchy and high fees
Xbox superstar's Review of StubhubReviewed on 9/16/18 12:20 PM
No idea what their business model is but I didn’t get my tickets and customer service always disconnected in the middle of me trying to get a refund. Thank God I used Paypal and a credit card to protect my purchase.
Burton Astor's Review of StubhubReviewed on 9/16/18 10:34 PM
Service fees are excessive This low pricing is a mirage We will change the laws someday to outlaw this thievery
robbydob's Review of StubhubReviewed on 9/15/18 6:11 PM
Awesome platform. Easy to navigate
Susan's family's Review of StubhubReviewed on 9/15/18 5:10 PM
First time to use StubHub it was great a very easy will definitely use it again
DHM III's Review of StubhubReviewed on 9/15/18 3:14 PM
I don’t understand why StubHub won’t allow you to update your billing address. It’s ridiculous to assume that StubHub has the audacity to think they know better than their customer what their billing address is. I can’t purchase something until I verify my billing address and it’s making me incredibly frustrated and considering to use a different ticketing service. Companies should not treat anybody like this.
Grover7209's Review of StubhubReviewed on 9/15/18 2:57 PM
The tickets were $16 and they charged us a $11 fee for each ticket
G0DFTHR's Review of StubhubReviewed on 9/15/18 2:26 PM
I tried numerous times to buy my tickets with my ApplePay and it kept saying it was setup incorrectly despite the fact that I had just bought DoorDash with it five minutes before.
pipsqueek25's Review of StubhubReviewed on 9/15/18 1:43 AM
One single ticket was listed at $27.60 for over 7 hours today. I attempted to purchase said ticket for 3+ hours and received an error message. I called customer support to report the anomaly and they promised orally (after I attempted to purchase said ticket with them over the phone and was told they also received the same error) that it would be removed. 6 hours later the ticket was still listed. I am familiar with this strategy. It is done in an effort to drive clicks and web traffic so that they can list a “starting at” price very low relative to average ticket price. In reality the delta between that ticket ($27.60) and next cheapest was $50+. Its a smart strategy, but not legal. The better business bureau (BBB) will not stand for this sort of diversionary tactic. Please do not continue to deceive StubHub patrons; your customers do not appreciate being deceived at the behest of web traffic statistics.
BringDowntheFeesGirl's Review of StubhubReviewed on 9/15/18 12:00 AM
I just wanted to take my son to his first Gopher football game. The ticket fee was $8.32/ticket, but the ticket was only $23 before the fee, $31.32 with the fee included. Vultures!
TylerAlbrecht's Review of StubhubReviewed on 9/15/18 10:59 PM
Quick and easy way to get tickets ahead of time or last minute at a decent price
rmarycz's Review of StubhubReviewed on 8/31/18 5:51 PM
Icabod43's Review of StubhubReviewed on 8/31/18 5:18 AM
Too bad they charge soo much in fees and then show ticket prices without. Back in the day they were more honest and didn't jack the price up at the end, the price included fees, but in their new bait and switch they now don't ad fees and you cant even keep the ‘price with fees’ on as a default setting. Really it’s a joke — the price WITH FEES is THE price.
Lilee4tene's Review of StubhubReviewed on 8/31/18 4:32 AM
Great! Easy! Fast!
Cito0427's Review of StubhubReviewed on 8/31/18 4:03 PM
Easy to use super exited about our tickets!
Horovivi's Review of StubhubReviewed on 8/31/18 2:02 AM
23 dollar fee for one ticket is robbery.
chuckdueces's Review of StubhubReviewed on 8/31/18 1:41 AM
These fees are ridiculous.....1/3 of the ticket price.
overpriced fees's Review of StubhubReviewed on 8/31/18 1:31 AM
Dgstatus's Review of StubhubReviewed on 8/31/18 12:51 AM
Overprice tickets why don’t you just show them Price up front what tickets are when they want the tickets in stead of when you check out
7 wonders's Review of StubhubReviewed on 8/31/18 12:48 AM
When you can’t go , StubHub is a great option to get value for tickets to events that others want to attend..
magiemonster's Review of StubhubReviewed on 8/31/18 11:31 AM
Would not know what do to without Stubhub. We love concerts and great seats. Great to buy and great to sell!!!
Perkwhiteboy's Review of StubhubReviewed on 8/30/18 9:24 PM
Love the fact that I don’t have to print & carry tickets! They are always with me😊
enn ay's Review of StubhubReviewed on 8/30/18 5:22 PM
This is the easiest and quickest app to search for sports tickets. Love it.
Jcb6yh's Review of StubhubReviewed on 8/30/18 11:28 PM
Bogus Service Charges for Each Ticket
TJ Wooldridge's Review of StubhubReviewed on 8/29/18 8:57 PM
MangoFighter's Review of StubhubReviewed on 8/29/18 8:39 PM
Minimal navigation and instant transaction. Excellent venue seat depiction so you’ll know what you’re orientation to the surface/stage will look like.
coreylee41's Review of StubhubReviewed on 8/29/18 8:27 PM
Be careful, i will not use Stub Hub again. I bought tickets for a lame preseason NFL game, and the day before the game was informed that the seller decided to “re sell” 2 of my 6 tickets. Then stub hub calls me acting like they have good news for me. “We are gonna upgrade 2 of your tickets sir!” ... they gave me 2 tickets that were 3 rows up from the old ones! What an upgrade! Lol jk so now I’m going to this game with my family tomorrow night... me and my son have to sit 3 rows away from the rest of my family. Awesome. And I paid for my tickets the day they went on sale.
barb's 55's Review of StubhubReviewed on 8/29/18 7:56 PM
Easy to pick a game
Jesus freak10's Review of StubhubReviewed on 8/29/18 6:18 PM
Spent like 30 mins trying to get it ticket, no bueno
i love stubhub's Review of StubhubReviewed on 8/29/18 2:44 AM
$32 per ticket is robbery
Houfire's Review of StubhubReviewed on 8/29/18 2:16 PM
I used to be able to use flashseats for Texas A&M tickets, but they seemed to have switched to Stubhub as their official ticket sight. WAY more difficult. Used to be able to transfer tickets for free to friends...I tried with Stubhub and it appears as though I can no longer do that. I looked into buying and selling tickets, and see that Stubhub charges EACH party for the transaction...flashseats never did that. They wouldn’t charge the seller, just the buyer. Just makes me feel like it’s a money-making scam, and I am quite chapped A&M switched providers.
D2dur's Review of StubhubReviewed on 8/29/18 1:33 PM
Wish they’d include in fees into the price. They list one price but you pay a higher price after fees are added. Otherwise great app.
honest abe 123's Review of StubhubReviewed on 8/29/18 1:23 AM
Sometimes, features aren’t working like section selecting on field diagram
Jthickey1975's Review of StubhubReviewed on 8/28/18 9:28 PM
I use stub hub but question why now, the service fee is charged per ticket... so a maroon 5 ticket for 270 has a 77 dollar service fee... that is not a fair price. There are better deals out there...
Helen•Keller's Review of StubhubReviewed on 8/28/18 4:49 PM
Login glitch extremely frustrating. Have to call customer service and constantly uninstall app to use it
Mega jumper 1's Review of StubhubReviewed on 8/28/18 4:23 PM
Very nice app - thanks!
franks and beans1's Review of StubhubReviewed on 8/28/18 3:53 PM
While easy to purchase, the 20% fees they charge you are such BS. This is in addition to the charge they place on the seller. Since this is owned by Live Nation, who owns everyone else including Ticketmaster, it’s the consumer who gets hurt with these excessive charges. It’s almost like a pay day lender model but for entertainment and should be regulated.
ShaniC629206's Review of StubhubReviewed on 8/28/18 3:45 AM
I am a avid concert fanatic and LOVE PANIC AT THE DISCO!!! AMAZING BAND AND AMAZING SHOW!! Love love love them !!! We had such a blast 2 weeks ago at Staples !! And of course Stub hub for always having great seats for myself and my girl and her friends !! THANK U FOR MAKING MY DAUGHTERS 13th BDAY VERY MEMORABLE!!! 🎉🎁🎈🎂🌹💐 😊NAMASTE 🙏🏻🧘🏻♀️
bdjdhfkrndmdncckc's Review of StubhubReviewed on 8/28/18 2:15 PM
Get your act together with the credit card process. It asked for an updated expiration date. Which I included. It kept saying there needed to be an updated expiration date even though I put it in. Awful and frustrating
Wazzup20's Review of StubhubReviewed on 8/28/18 11:17 PM
At checkout it clearly shows 2 tickets at $95 each and total fees $31 but somehow my total is $254. Why do you not list the other $30 you are charging?
frontierecs's Review of StubhubReviewed on 8/27/18 7:43 PM
Makes buying tickets a breeze. Thanks Stubhub!
@JasonKilled's Review of StubhubReviewed on 8/27/18 5:00 PM
Great platform but the fees are inflated to the point you have to reconsider if it’s even worth getting the tickets to the event. That’s a sad thing
moshpit444's Review of StubhubReviewed on 8/27/18 4:56 PM
so in order to list your ticket you MUST have a valid credit/debit card and NOT a prepaid card. i entered my debit card and tried to list my ticket then i got an email saying they locked my account and deactivated my listing. so i contacted customer service and had to do so 4 times until everything was situated. customer service was okay but i just wish i didn’t have a hard time with anything.
Ric.66's Review of StubhubReviewed on 8/27/18 4:26 PM
Every time you click on a seat to buy the site always tells you the seat is no longer available!! Done this every time last year also, it never happens on SeatGeek
Amgerg's Review of StubhubReviewed on 8/27/18 4:25 AM
I love this app, but it glitches and several times had me going back, re-enter info, only to tell me that The tickets were no longer available. They were, but it was “stuck” in the system and I needed to wait about 10 minutes to buy those tic again.
Supreme Being 2's Review of StubhubReviewed on 8/27/18 12:59 AM
I don’t think Stubhub has added any new features to their site or app in 5 years. Clunky!
sghailsh's Review of StubhubReviewed on 8/27/18 12:26 AM
Price to purchase was no where on page until I had to checkout - price was $45 more then expected with the purchase charge - pretty messed up
Tei time's Review of StubhubReviewed on 8/27/18 11:17 PM
StubHub’s buying fees are Frustrating and Outrageous!!!
zamner1's Review of StubhubReviewed on 8/26/18 8:11 PM
I was not permitted to change my ZIP Code on the billing address for the credit card.
ScottK Smith's Review of StubhubReviewed on 8/26/18 6:14 PM
I just want my tickets. Overcharging for fees and then spamming me with offers is ridiculous.
Brendan2077's Review of StubhubReviewed on 8/26/18 10:46 AM
I hate their “Don’t forget your (insert whatever tickets you happened to be browsing)” notification pop ups and emails. There seems to be no way to control what notifications you do and don’t receive. I wanna be notified tickets I have for sale have sold and that’s it.
Dana AS's Review of StubhubReviewed on 8/25/18 7:17 PM
I was so excited that I could buy a ticket to see Hamilton the next night while visiting Cleveland. When I got to the theater, I was shocked that the show had already started. After the show, I checked and Stub hub had given me the wrong time for the show in at least three different places (email, text, etc. ) Three people next to me arrived late too! Although Stub Hub claims to “guarantee” their tickets “100%”, it was really hard to find a telephone number to call them about this problem. I spent hours on the phone and was offered a lot of apologies and a credit for the fees that I had paid to be used on my next order. After a lot of back and forth and asking to speak to this manager and that manager, they agreed to give me a cash refund for half of the ticket price. I’m not sure if they really did or not. It was so annoying that It took hours of work to get a partial refund. They should have offered it right away or agreed to give me a credit so I could see the part that I missed! I would not use this service again!
GD215's Review of StubhubReviewed on 8/25/18 7:13 PM
Ticket fees not disclosed until checkout and can be a huge percentage of the total spent! These fees are in addition to what they charge the seller. Buyer beware!
Jesse Guzman's Review of StubhubReviewed on 8/25/18 6:20 PM
Service fees are ridiculous. I almost paid as much in service fees as I did for my tickets.
SurprisedByFees's Review of StubhubReviewed on 8/25/18 5:53 AM
The $15 per ticket fee was not shown until the final purchase-click step.
CV Blue's Review of StubhubReviewed on 8/25/18 4:02 AM
So far so good. Never used this app before so hoping everything goes smooth. 4 hour drive to game tomorrow.
Nancy's Mac Pro's Review of StubhubReviewed on 8/25/18 3:58 PM
Easy app but I don’t like the added fees at the end. They need to include in price rather than have service charges tacked on!
Jaysonhouston's Review of StubhubReviewed on 8/25/18 3:48 AM
StubHub is simple and seamless !😀
massapequamia's Review of StubhubReviewed on 8/25/18 2:27 PM
So easy to find and buy tickets!
ET223NYC77's Review of StubhubReviewed on 8/25/18 2:03 AM
Fees are highway robbery
BaseballTickets's Review of StubhubReviewed on 8/25/18 1:59 AM
“Mobile” ticket - you can print them at ballparks Will-Call window - so obviously the e-ticket exists - but there’s no way to print them at home. If you don’t have cell phone w app - plan on waiting in line at stadium, even if you purchase their “Instant” ticket. Call customer support - where message says average wait is 6 minutes - pure fiction. Ticketmaster much easier to deal with. Not the end of the world.....live and learn I guess cuz I won’t do this again!
TheMikeParks's Review of StubhubReviewed on 8/24/18 5:16 AM
Stop charging such high fees and maybe give discounts once in a while.
curtiscj's Review of StubhubReviewed on 8/24/18 4:33 AM
Trying to get help is impossible!
kschiedi's Review of StubhubReviewed on 8/24/18 1:49 PM
I used to love the convenience and security of Stub Hub. But, lately, I’m getting sticker shock every time I click “Purchase”. The fees are way, way, too high. I’m going back to scalping tix at the venues.
Joanne K 12449348's Review of StubhubReviewed on 8/24/18 10:18 PM
Great support team!
Tailwinds 754's Review of StubhubReviewed on 8/23/18 9:59 PM
I am not very savvy with technology today being a senior citizen. However, the Stubhub app is very user friendly and the graphics of the view from a seat helps in your purchase. Nice work.
melbellc1's Review of StubhubReviewed on 8/23/18 9:20 PM
Please and thank you!
YungFresh718's Review of StubhubReviewed on 8/23/18 9:07 AM
I like StubHub. Always offer tickets which are sometimes unavailable but the Fees Kill me! It’s like the cost of another ticket. Smh
Rebel4GOD's Review of StubhubReviewed on 8/23/18 6:57 PM
I used the app to buy tickets to a football game. When I went to get my tickets on the date they were supposed to be available the customer service guy spent 20 minutes on the phone with me helping me. I had to received an email a week later saying the vendor selling the tickets no longer had them. The new customer service rep worked with me to get new ones at no additional charge. They even offered me a full refund if I wanted it. I would recommend these folks.
cjwlake's Review of StubhubReviewed on 8/22/18 9:23 PM
GLH 7's Review of StubhubReviewed on 8/22/18 8:58 PM
Diazzzammm...'s Review of StubhubReviewed on 8/22/18 8:13 PM
RonS717's Review of StubhubReviewed on 8/22/18 7:49 PM
Stay away. Use Ticketmaster. The app doesn’t have the ability to reset your password, though it says it does. After fighting stubhub for help they admitted the app doesn’t work. Then they forced me to use a credit card and would not let me use my paypal balance. I will never use them again. Stay away...
Drummer_chick129's Review of StubhubReviewed on 8/22/18 6:31 PM
OSU vs West Point last year and i got my tickets on time and this time I got good seats better than last year!
kid_flash3's Review of StubhubReviewed on 8/22/18 5:00 PM
All around great app to use
!mario66's Review of StubhubReviewed on 8/22/18 4:18 AM
Stupid I have to use this app just to get my tickets vs printing them. Had to delete app/photos from my phone to clear space for this app only to delete the app after my event. If I had known I would have bought through a competitors site.
betterHonestApps's Review of StubhubReviewed on 8/22/18 3:25 AM
Downloaded the app because I had a couple concerts I couldn’t attend anymore. I saw my tickets were selling for 30-60% more than face value. I’m not interested in turning a profit so in good faith I listed them at retail price. Immediately after listing the first one I noticed an error and deactivated the listing. I was at the deactivation screen and noticed an error message. I should say that this app has terrible UX/UI, it wouldn’t let me populate the ticket details without partially or fully covering part of my screen (iPhone x) I notice that in sales I have 1 sold ticket but make nothing of it because I thought it was from the deactivated ticked. So I listed the ticket again and 30 minutes passed by and I got a notification saying congratulations your ticket sold. I take a look at my sold section on the app and notice that the first ticket had not cleared yet so I decide to call customer support. I speak with a representative which I won’t name here. She tells me unfortunately I would be charged 40% of the tickets value or the difference for another ticket which ever is greater. I tell her, well my ticket was retail and fair value, she tells me well why would you low ball?! I tell her it’s face value and fair price and plus the price is labeled on the ticket. She tells me “buy more tickets” I tell her “mine is the cheapest one” Is Stubhub running some type of securities fraud? I mention I might get my bank involved because their policy is not clearly stated and like I said they have terrible UX. She immediately threatened me with collections agency and telling me that for sure “your bank will concede to us and see it was the sellers fault” I’m not sure what to do now. Me in good faith listed a ticket almost half the price of the lowest listed and get punished for it? Why are we as sellers the insurance fund? Without us you’d have no tickets. You’re going to guarantee a ticket but that guarantee comes from the sellers and in my case it is forced. I was threatened over the phone. I can’t believe I’m filing an SEC and BBB report on this company.
Norman_Paperman''s Review of StubhubReviewed on 8/22/18 1:44 AM
I purchased tickets for an NFL preseason game only to find that at the gate someone else had already used my second ticket to get in. Not a happy customer!
Klahey's Review of StubhubReviewed on 8/22/18 1:36 PM
Bought tickets for a Blue Jays game in Toronto and prices weren’t indicated as United States Dollars until I got my credit card bill. Way more expensive than I wanted to pay!
Rcjjk's Review of StubhubReviewed on 8/22/18 12:14 PM
Once they have your money they will make you fight for a refund. Had to go to my bank to get refund. Fortunately I had there promise of a refund in writing. Horrible company.
Kilowatt123's Review of StubhubReviewed on 8/22/18 11:33 AM
NMezzi's Review of StubhubReviewed on 8/22/18 10:18 PM
Unlike other providers you never provide any discounts
EddiePhelson's Review of StubhubReviewed on 8/22/18 10:07 AM
Fees are way too high. 10% on seller side and up to 25% on buyer side. It didn’t used to be like this.
macdaddynyc@'s Review of StubhubReviewed on 8/21/18 7:11 PM
The app often loses connection during the checkout. Hangs and hangs. If you quit, and try to purchase the tickets again (because it seems as though it didn’t work the first time) you get an error. I check the My Tickets tab, and it now says I bought the tickets, but now I can’t view them to confirm, because the app hung again. Only after 10-15 minutes do I get confirmation by email, but my card isn’t charge for another 20 minutes... Stubhub has a better UI (user interface), but TicketMaster’s app simply works better. So long, Numb-nub!
nthiben's Review of StubhubReviewed on 8/21/18 7:04 AM
It kept telling me my credit card was connected to a different account which is impossible because I am the only cardholder. I spent about 3 hours trying to make it work and then my purchase was after midnight so I didn’t get my 10% off. Not very happy right now.
Starrett38's Review of StubhubReviewed on 8/21/18 5:21 PM
Not a fan of the Fee not be added before you get to check out.
jtmith99's Review of StubhubReviewed on 8/21/18 3:20 AM
Service fee for each ticket!??? Thieves
Rooster Ichiro's Review of StubhubReviewed on 8/21/18 2:57 PM
The app didn’t let me designate a payment when selling my tickets, I had to use Safari. iPhone 8.
BBucy's Review of StubhubReviewed on 8/21/18 2:57 PM
Fees are nuts!!!
Dissatisfied Sox fan's Review of StubhubReviewed on 8/21/18 2:53 AM
I found a great deal on Red Sox tickets. The app would not let me use a credit card that it had on file and that I had used before. So I tried another credit card and then another. Neither of those worked. Then I called customer service. But by then the tickets were gone.
Raul Villaverde's Review of StubhubReviewed on 8/21/18 2:38 AM
App work alright until I had to look for the fees, the fees when they are greater that 30% of the cost of the ticket should be added to the price of the ticket up front, or at least make it an option on the app. In summary your fees are excessive and That is why I use alternative.
Isaiah132435's Review of StubhubReviewed on 8/21/18 1:34 PM
Bought 4 tix and got 3. Why would I use your service again?
Deniz_98's Review of StubhubReviewed on 8/21/18 1:34 AM
Insanely high commission fees
Baba11244678's Review of StubhubReviewed on 8/21/18 12:32 AM
No problem ticket company,, no worries
moorestown20's Review of StubhubReviewed on 8/20/18 9:43 PM
So expensive! They’ve really got you. But if you need the tickets, they do come through!
Emel Paige's Review of StubhubReviewed on 8/20/18 8:52 PM
I ended up needing to log in to the website to make changes so that I could complete my order. Had to flip back and forth a dozen times, risking losing the tickets I wanted. Not very intuitive or user friendly app.
Tgrdccf's Review of StubhubReviewed on 8/20/18 3:55 PM
Best way to buy tickets!!!
rede2018's Review of StubhubReviewed on 8/20/18 2:55 AM
I had to check multiple times to apply estimated fees. Sometimes it works. Sometimes it doesn’t. It’s very deceiving. Shame on stubhub. It used to be a reputable company.
spacejam00000004's Review of StubhubReviewed on 8/20/18 1:52 PM
Great app, only drawback are the ridiculous fees
Wayne Gorsek's Review of StubhubReviewed on 8/20/18 1:24 PM
Refused to refund tickets when concert is rescheduled and you cannot attend
Marty UGA's Review of StubhubReviewed on 8/20/18 12:42 AM
Fees are ridiculous. Stubhub also fails to reesonably disclose and explain such high fees. More than 20% to buyer and they charge the seller a fee too.
Kim0024's Review of StubhubReviewed on 8/20/18 12:25 AM
Easy to find games. Great app giving good idea of the view of the field from selected seats. Like the suggested better seat selection function.
The APP Reviewer6548's Review of StubhubReviewed on 8/2/18 1:43 AM
When I apply a filter the ticket map no longer works.
Rcrobin66's Review of StubhubReviewed on 8/2/18 12:13 AM
Easy to use
Pennyakk's Review of StubhubReviewed on 8/19/18 6:47 AM
First time I used their website, at check out it asked for information. We thought we would be able to print tickets. No such luck you have to do it through the application on your phone. Well I use my phone number rather than my wife’s. Now it’s an issue getting it over to my wife’s phone instead of mine as I will not be at the event. This is really lousy I doubt I will be using their website again. Plus the additional ticket fees were outrageous. My wife is going to an NFL game and the ticket fees were $60 per ticket. Ridiculous no thank you StubHub
Ryanh00's Review of StubhubReviewed on 8/19/18 3:36 AM
Great app very useful
cwsanders084's Review of StubhubReviewed on 8/18/18 9:59 PM
Sam2231's Review of StubhubReviewed on 8/18/18 7:10 PM
Easy to use, love the ability to choose from the many options. Aisle, etc....
lil sina's Review of StubhubReviewed on 8/18/18 6:20 PM
Lewinbrau's Review of StubhubReviewed on 8/18/18 5:10 PM
Why is this important? Because you won’t be able to see the tickets you purchased if you don’t! Just discovered this the hard way. Older version of app said my tickets were delivered, searched all over the app for them and found nothing. On the verge of panic and then checked the app in the App Store and it showed a need to update. Once I did that, the tickets became visible in the app. Come on product team and developers, these notifications are critical to cut down on customer support issues, bad experience and bad reviews.
CHPMOTOR13793's Review of StubhubReviewed on 8/18/18 4:47 AM
Don’t really like the processing fee for each ticket.
3na3na's Review of StubhubReviewed on 8/18/18 4:45 PM
I’ve used it for many years. The fees are getting quite high.
chip is too legit to quit's Review of StubhubReviewed on 8/18/18 4:22 AM
Cdldallas's Review of StubhubReviewed on 8/18/18 4:08 AM
I know this is supposed to be about the app but I’m using it as my platform to complain - I just paid $30 in fees for a $90 ticket - that’s absolute price gouging but no one has a choice - so over stubhub
zutshisunakshi's Review of StubhubReviewed on 8/18/18 2:50 AM
Easy and nice to use !
CrJJJJJ's Review of StubhubReviewed on 8/18/18 2:40 PM
When you need to enter info to sell tickets, the keyboard blocks the area you need to fill in. It’s like a child designed this. It also does not recognize the seat section that we’ve had for over 10 years. Step backwards, Fire the design team.
ABF 09's Review of StubhubReviewed on 8/18/18 2:37 PM
Fees are outrageous. 28% is just way too much.
Histylb's Review of StubhubReviewed on 8/18/18 11:43 PM
Supposed non obstructed tickets that gave me a view of a pole!!! Buyer beware!!! Run
jeffcarolyn's Review of StubhubReviewed on 8/18/18 10:46 PM
Fees are excessive but good site. Reliable
25% Too Much's Review of StubhubReviewed on 8/17/18 9:16 PM
Stubhub fees are getting higher and higher - basically a 25% increase in the amount you pay.
trevtrevor's Review of StubhubReviewed on 8/17/18 8:46 PM
My family member transferred me a ticket to the browns game upon receiving the transfer the qr code would never appear. It’s very upset that your choice of ticket results to WiFitechnology which has restricted us from entered the browns game we paid for. Will not be using services again
🚱🚱🚱🚱🚱🚱🚱's Review of StubhubReviewed on 8/17/18 8:07 PM
Process is easy and filters are great but I just paid 2x 19.50 for tickets that were 66.50 each which amounts to about 30%! Ridiculous.
Kinggerth's Review of StubhubReviewed on 8/17/18 7:38 PM
Service charges are much to high. The idea of having to buy resold tickets doubled in price with a service charge that sold out in 2 minutes is ridiculous.
hooch coochi man's Review of StubhubReviewed on 8/17/18 4:47 PM
Great service excellent prices!
elkwil's Review of StubhubReviewed on 8/17/18 4:35 PM
Fees are pretty crazy priced I feel, but good ticket selections.
JM421775's Review of StubhubReviewed on 8/17/18 3:08 PM
Please Fix it!
City boy 2222's Review of StubhubReviewed on 8/17/18 12:19 AM
Fourcollegedegrees's Review of StubhubReviewed on 8/16/18 6:11 PM
I bought 4 Colorado Rockies tickets recently, and learned that they were only electronic now. I don’t normally carry a smartphone when I go to the ballpark. My niece figured out how to bring them up on her phone, but it took forever for the stadium guy to scan them. Slower than for hard tickets. And all four of us had to be there at the same time; we could not arrive separately like we usually do. Then, the usher at the top of each row demanded to see our ticket every time we returned from a food or bathroom trip. I did not have the ticket- my niece did! What a hassle. I will certainly not buy any more tickets from Stubhub under this electronic- only policy. They are much more inconvenient and slow than simple hard or printed tickets.
u2bigg's Review of StubhubReviewed on 8/16/18 6:04 PM
Would love to actually evaluate this app properly—but that’s impossible when it doesn’t even allow you to log in. The exact same user name and password that work on the website just fine never work on the app. Rebooting doesn’t work, resetting password doesn’t work, reloading the app doesn’t work. A complete bust.
JCastro379's Review of StubhubReviewed on 8/16/18 4:54 PM
MelissaJoHMB's Review of StubhubReviewed on 8/16/18 4:32 AM
All of the sudden when I select criteria for a show or concert, the bulk of the screen shows my selection options but very difficult to see ticket choices based on those options. Almost as if you designed only for Apple plus screen and not SE. This just changed recently. Annoying.
Jon3s23's Review of StubhubReviewed on 8/16/18 1:01 PM
Easy n fast just like I like it
frjoles's Review of StubhubReviewed on 8/16/18 12:33 AM
Can’t add tix to Apple Wallet. Customer support said it doesn’t work but it’s not a bug. Ok then.
pokypm's Review of StubhubReviewed on 8/15/18 9:44 PM
Stub hub is an excellent source for tickets, but they charge a lot for it!
picciarelli's Review of StubhubReviewed on 8/15/18 2:48 PM
Alway accommodate me when I need it with no issues
kal274$57578's Review of StubhubReviewed on 8/15/18 1:23 PM
Your fees are absolutely ridiculous. It should not be a percentage based system it should be a flat fee. You inflate ticket prices and the initial cost of the ticket is completely misleading. At least show the true price of the ticket on the initial page instead of misleading everyone and not showing the true price until the very end. I will not use your site again until this is fixed.
Bsjr123's Review of StubhubReviewed on 8/15/18 12:48 AM
Price shown was with fees, when I checked out price was more that shown the screen before? Why? Ripped off again you guys are scammers.
Cmurphy91's Review of StubhubReviewed on 8/15/18 12:31 AM
30$ of fees for one ticket seems ridiculous
Saucedaddy's Review of StubhubReviewed on 8/15/18 12:17 PM
They’re Evil Pirates stealing money from fans. They charge sellers And buyers?
wbebe's Review of StubhubReviewed on 8/15/18 10:28 PM
I used the estimated fees feature to get what I thought would be a realistic estimate of total price. For a $56 list price estimated fees were $10 less that actual fees. A feature that should save time has no value if you have to go to checkout every time you want the correct price. Why doesn’t the estimated price feature utilize the same data the checkout price uses? Poor design that leaves a bad impression.
Peterg512's Review of StubhubReviewed on 8/14/18 7:10 PM
Stubhub has been a difficult site to work with for years. The latest “upgrades” don’t improve more than the look of it. The two stars are for the fact that there are always options. Selecting them and paying for them is still unwieldy at best.
DrStitch007's Review of StubhubReviewed on 8/14/18 5:16 PM
Despite what stubhub claims on their website you cannot transfer tickets from Ticketmaster. And despite what their customer service reps tell you, they won’t share email addresses of purchasers so you can share them yourself. Instead, they will just cancel your sale an hour before the event so you list the funds you were supposed to get and then can’t sell your tickets anywhere else. Don’t use stubhub. They can’t be trusted.
sam alaniz's Review of StubhubReviewed on 8/14/18 5:02 PM
So easy to figure out. Great options amazing features
12scan's Review of StubhubReviewed on 8/14/18 4:46 PM
Could not scan barcode using IPhone....had to call customer service.
atlaufan's Review of StubhubReviewed on 8/14/18 2:25 AM
Fees more than $30/ ticket-are you kidding me?
Rudy6973's Review of StubhubReviewed on 8/14/18 1:59 PM
Stubhub’s app for concert tickets is easy to use but the 25% service fee seems exorbitant. Other resellers aren’t any better, though. Best thing to do is be aware of who’s coming to your area ahead of time so you can buy tickets on the original. Or go through Craigslist and hope the tickets aren’t bogus.
XDm40's Review of StubhubReviewed on 8/13/18 2:04 AM
App works fine for locating and buying tickets which is primary reason for using the app. It would be much handier if it would allow you to send your tickets to your apple wallet in case of slow wireless speeds at the gate of the event. This is a basic ticket app feature at this point.
acherontia1's Review of StubhubReviewed on 8/13/18 12:49 AM
The fees per ticket are ridiculous
yipppwe's Review of StubhubReviewed on 8/12/18 6:40 AM
It’s simple, easy and I can go about my business after spending just a few minutes on this app.
Mrsgreen18's Review of StubhubReviewed on 8/12/18 5:10 PM
Service fees are Extreme!! Out of control!!
jacattack241's Review of StubhubReviewed on 8/12/18 2:54 AM
Love how the tickets I bought on my laptop automatically appear on mobile!
Buddy 12 24's Review of StubhubReviewed on 8/12/18 12:29 AM
Horrible service that I will never use again. Very disappointing.
RussRock$'s Review of StubhubReviewed on 8/12/18 11:25 PM
Easy to use and it’s right at my fingertips
SendingOutAnSOS's Review of StubhubReviewed on 8/12/18 10:51 AM
I attend concerts/sporting events weekly for professional and personal reasons and use several ticket purchasing apps yet Stubhub is my last resort app. There are two main reasons why which have NEVER been updated or improved over the years: 1) unlike other ticket apps, Stubhub still will not display total prices (including all fees) until the final checkout. This is a very deceiving and time wasting exercise. And frankly, leaves the impression that Stubhub is sneaky and untrustworthy. At this point I do not trust Stubhub. 2) the interface is horrible, especially for a small screen such an iPhone (even a Plus size device). The design of the venue layout looks like a leftover from the 1998 web, being a very unfriendly format also requiring many unnecessary clicks. 3) and when compared to other ticket buying app, STUBHUB IS ALWAYS MORE EXPENSIVE for the same or comparable seats. I always feel ripped off when even just browsing for tickets. I’m only one person, but I only use Stubhub as a very last resort.
Horseman1234567's Review of StubhubReviewed on 8/12/18 10:45 PM
I recently bought tickets for a game that had club access. When I got to the game the tickets did not have the access as advertised. When I asked for a partial refund they said there was nothing they could do. This was ~$100 of value falsely advertised and they did nothing about it.
LAV68's Review of StubhubReviewed on 8/11/18 8:56 PM
I do not like not having the option to print my ticket.
JPG&rinGO's Review of StubhubReviewed on 8/11/18 8:22 PM
$40 fee per ticket?!?!?! Pfft!!
darbycrash247's Review of StubhubReviewed on 8/11/18 7:28 PM
These guys are total crooks
Reviewer1025's Review of StubhubReviewed on 8/11/18 3:49 AM
I’m an NFL PSL owner and sell season tix on stubhub every year. The app redesign is TERRIBLE. I can no longer list tix effectively on the app. It won’t let me select specs such as VIP entry, parking pass included, home side, etc. Also, it now has you input a bar code # and that somehow constitutes as instant download when everyone knows you can’t download PDF versions of tickets until days before kick off. The app also won’t let me put a stipulation on my tix selling in singles. Who wants to have 3 of 4 tix sell and be left with a single tix? Lastly, there is literally no ‘Contact Us’ or Start a Chat feature through the app.. hence what led me here. So disconcerting stub hub. Get it together!!
Shaza Manelli's Review of StubhubReviewed on 8/11/18 2:42 PM
I don’t understand the value Stub Hub brings when buying up all the Red Sox tickets when they would clearly sell out on their own. The only value I can see is a huge mark up that goes directly into their wallets.
Deacbfh3's Review of StubhubReviewed on 8/11/18 2:41 PM
Guess they can “pull a Ticketmaster”, but you’re stuck with it. Needs to show fees prior to checkout.
hall b's Review of StubhubReviewed on 8/11/18 2:20 PM
Mayor Daley's Review of StubhubReviewed on 8/11/18 1:15 AM
Good options with an interactive site. StubHub fees increase advertised price by 20-35%. Don’t buy what you click on without looking.
mang108's Review of StubhubReviewed on 8/11/18 1:12 AM
They try to “sell” you instant tickets but it doesn’t really work. And stubhub tells you to ask the box office to print your ticket for you that costs $5 more. And only when you call them out to provide the ticket, alternate ticket or refund. Then they try to assist you.
wishinew's Review of StubhubReviewed on 8/11/18 12:37 PM
Working the Filter is very bad. Really need to work on this feature
jrc94888's Review of StubhubReviewed on 8/10/18 9:14 AM
Every time I use this app I have problems with my user name and password. I try to request a new one and go through the process but that always causes issues too
Niner Romo's Review of StubhubReviewed on 8/10/18 8:12 PM
Stubhub is pretty much the only site I use for baseball and football games. The deals are great and very easy to scan tickets from phone at gates.
joe3pu's Review of StubhubReviewed on 8/10/18 6:12 PM
I don’t like that I can’t print the tickets or that I have to use Apple Pay
Mattimedes's Review of StubhubReviewed on 8/10/18 5:31 PM
It doesn’t include the fees until you try to checkout, and the fees are almost 1/3 of the cost of the ticket
bdorris4's Review of StubhubReviewed on 8/10/18 5:05 AM
StubHub typically has the tickets available I want for certain events around town. Prices are comparable to other sites.
emwol23's Review of StubhubReviewed on 8/10/18 3:48 PM
Bought tickets to a concert a month in advance, and the day of the concert I pressed to download the tickets and turns out the seller never sent them. Called StubHub and the best the could do was refund in credits and sell new tickets for $20 more a ticket. For the lawn. Unacceptable. Never using again.
Imsid10's Review of StubhubReviewed on 8/10/18 3:26 PM
App is seriously problematic. Despite multiple updates and tweaks it only gets worse. Latest version (for the last 6 months or so) doesn't allow you to save favorites so you have to manually search for the event you want every time. It shouldn't be this hard.
23:t's Review of StubhubReviewed on 8/10/18 3:22 AM
Fees overpriced and not disclosed
yappilee's Review of StubhubReviewed on 8/1/18 9:55 PM
The best apps to buy and sell tickets for a great price😊
RobinZaba's Review of StubhubReviewed on 8/1/18 8:16 AM
Sold tickets to a sold out show last minute. Then one week later buyer claims they were invalid. Tickets were bought directly from the venue, never had any issues with tickets from there before. Received an email from StubHub saying I had 2 days to respond with a scan report. Called the venue and asked for a scan report. Told the manager would call me back which he never did. Called StubHub during business hours, left a message, no one called me back. Sent Stubhub a copy of my receipt for the tickets. Two days later StubHub charged me for the ticket price plus $70. Beware, if you sell your digital tickets and the buyer can’t open the tickets on their phone for some reason or finds a better deal somewhere else or decides not to go they can claim the tickets are invalid and StubHub will charge you. I’m out $200 now, lesson learned, total scam, never again...
Brnntrn's Review of StubhubReviewed on 8/1/18 7:53 PM
stubhubfangirl's Review of StubhubReviewed on 8/1/18 4:18 AM
Stub hubs app makes it easy to buy tickets
Nfl5567's Review of StubhubReviewed on 8/1/18 3:42 PM
The new Event layout in this new version is quite difficult to use in an iPhone SE. After selecting the number of tickets I want, I can now only see one listing at a time on the screen because the seat map takes up such a large portion of the screen’s real estate. This makes it much more difficult to scroll through listings to compare seats and decide on the ones that I want to purchase.
SVgamerbabe's Review of StubhubReviewed on 8/1/18 1:34 AM
So far, so good👍🏻
GangsterofBoats's Review of StubhubReviewed on 8/1/18 12:30 AM
Wont accept my password. Asked me to update it and then wouldn’t accept the new password. I don’t know why because it just said “ Hmmm... something went wrong” and then locked me out of my account. So I had to set up another account. Thanks Stub Hub.
sscarppy's Review of StubhubReviewed on 8/1/18 11:08 PM
Love the mobile app in buying tickets. Fast and easy to use!
forevergirl's Review of StubhubReviewed on 8/1/18 10:06 PM
So convenient and easy to use and access!
Sparkledust22's Review of StubhubReviewed on 7/31/18 6:32 PM
Great app I love it!
Jeezy573's Review of StubhubReviewed on 7/31/18 5:45 PM
Stubhub is a good option for tix, and they will take care of you if there are any problems. App is good.
rmaroney87's Review of StubhubReviewed on 7/31/18 3:57 PM
In March of 2018 I ordered 2 tickets to see Arctic Monkeys, they were electronic, which is fine I am used to electronic tickets. The problem was that I usually download the app to get my tickets because I can put them in my wallet and not have to worry about them not showing up somehow. Well when I went to put them in my wallet and I selected “get my tickets” it kept saying there was a processing error....okayy so why can’t I get my tickets the concert is tomorrow. So I then call customer service, who was of no help whatsoever, he even stated that the app messes up a lot and for a lot of people they cannot get their tickets through the app and to check my email, so I check my email with the 11 (yes ELEVEN) different code words to find them...nothing. He then contacts the seller to send me another email and told me just to wait and hung up. So wait a minute...I got my tickets in MARCH and it is AUGUST and I still don’t have my tickets??? Terrible. He also said that they would coming through from Ticketmaster! If I would have known that I would have just bought them directly through Ticketmaster where I NEVER have any problems. Terrible. The app is useless and so is Stub Hub. (Also I waited so long to get my tickets because since they are electronic it said they wouldn’t be ready until July 27th, so I am not at fault for waiting so long)
MegZee's Review of StubhubReviewed on 7/31/18 3:23 AM
OMG.... wth is going ON?! This thing is AWFUL!! Tried to change price on tickets I had listed, wouldn’t let me. Tried to deactivate, which it DID let me, then reactivate, which it WOULDN’T let me. Tried and tried and tried. Uninstalled the app and re-installed it (after “re-booting” my phone). No help. Tried to do a new listing. Wouldn’t let me. Gave up for the day. Tried the next day. No luck. Went to the website. Same freaking issues. Tried to find a work-around by posting a “similar” sale, and changed the seats... which it allowed. But then I was going to delete the old posting (which it also allowed), and then update the seat numbers to the correct numbers on the new posting, but it had deleted THAT posting, too. What...the....Hellllllllllllllllllllllllllllllllllllll?!?!?!?! Went into the menu and got “sell tickets” and it’s just circling for-EVAH. Guess what? I will be selling my Pearl Jam/Fenway tix through another venue. Stub Hub - you snooze, you LOOSE. Get your crap together! Honesty.
italianguy86's Review of StubhubReviewed on 7/31/18 2:27 PM
When I try to look for Phillies tickets n try to pick a section it says there was a problem processing your request plz try again...???? Is it a bug?
Paddy Mac's Review of StubhubReviewed on 7/30/18 7:07 PM
Should not charge service fee on every ticket. I ordered 6 tickets and paid $110 in service fees. Way too much for an order!!!
Fanofkanye&whitekanye's Review of StubhubReviewed on 7/30/18 7:00 PM
Nice features in app but ticket fees are extremely high
dissapountef's Review of StubhubReviewed on 7/30/18 5:57 PM
Hour long mess. Technologies failure on iPhone 10. Disgusting.
Shauni33's Review of StubhubReviewed on 7/30/18 4:37 PM
I bought a ticket for Jay-Z and Beyoncé, and found out, the night of the show, that the seller never transferred the ticket! I went into a full panic! Stub Hub refunded my money, but I had a very difficult time securing a ticket for a sold out show that ha already started. Stub Hub needs to account for these fraudulent sellers and plan ahead, so that this doesn’t happen to anyone else!
lramire007's Review of StubhubReviewed on 7/30/18 4:02 PM
Like how fast the process took to order ticket
showbiz's Review of StubhubReviewed on 7/30/18 2:55 PM
Do not use this service to purchase tix. You will let down and lose your $$$$.
JGin72's Review of StubhubReviewed on 7/30/18 10:19 AM
On-the-go usability of this app is infuriating. Customer service amounts to, "Awww, I'm so sorry to hear that you don't like being screwed out of your hard earned money but we would be happy to do nothing about it." When the app fails to tell you that it needs to be updated and instead just says that your email and password don't match (despite resetting the password), you'll end up having to get on a mobile browser. The mobile browser experience is also awful. A new tab opens at every press and when the new tab opens you will be right where you were on the last tab. If you do finally make a purchase and realize instantly that you've just purchased the wrong seats because your fingers are too big and the words on the screen too small, so sorry; you are SOL. If you are trying to set up a way to receive money from selling your tickets, you will have to get on the browser too as you cannot use a card already saved to the app and this information cannot be added on the app. I hope you have PayPal. If not, you will need a check to enter your account and routing numbers. (I always carry a check with me.) I sincerely hope I have convinced you not to install this app. If not, good luck.
ChrisRoberts929's Review of StubhubReviewed on 7/29/18 7:22 PM
Can’t understand the bs...outrageous fees
joanna711's Review of StubhubReviewed on 7/29/18 6:05 PM
So quick and easy!! We love it!
DRAHALL's Review of StubhubReviewed on 7/29/18 4:37 PM
How can these banking fees be so inflated? .....easy of app great but roughly 30% in fees for each ticket. I’m blown away. Total time on app was 3 minutes. Total fees $40. I’ll still have a great time. Is this company publicly traded bc they are killing it and my wallet. Ha ha ha.
Janet742's Review of StubhubReviewed on 7/29/18 4:25 AM
Pensacola Wahoo tickets - I selected 2 tickets online and when I printed them out they printed same section, same seats, but different row. At the stadium, someone else showed up with tickets on the original row I had chosen. This was a terrible mistake on the part of Stubhub. Thankfully, the employee managed the situation well, however, this should not have happened. I chose Row J and sat in Row J. The printed tickets said Row I, which the other people kindly sat in, even though their tickets said the same as mine, Row J. It makes me hesitant to purchase from Stubhub again.
flintq1's Review of StubhubReviewed on 7/29/18 3:30 PM
Awesome experience 😍
Pullhair!'s Review of StubhubReviewed on 7/29/18 3:13 PM
It took what seemed like a half hour to get through checkout. It had all my credit card data confused. I just hope I didn’t buy a dozen extra tickets!
annoyed'!!!!!!!!!!!'s Review of StubhubReviewed on 7/29/18 3:09 AM
Deserves zero stars
Filliesfan's Review of StubhubReviewed on 7/29/18 2:22 PM
Super easy to list. Outstanding results—ALWAYS!
Scissorfight's Review of StubhubReviewed on 7/29/18 10:50 PM
Not worth the trouble. And there’s a lot of trouble...
J Load's Review of StubhubReviewed on 7/28/18 9:43 PM
Easy to search, love the approximate views from the seats, but it’s a little misleading when during the purchase all of a sudden we get nailed with mysterious “fees.”
Dude6969x's Review of StubhubReviewed on 7/28/18 8:51 PM
I meant to give it to stars. But I cannot go backwards. The fees are insane.
gracependerbutnot's Review of StubhubReviewed on 7/28/18 8:17 PM
Wow so great
Seventh nickname attempt's Review of StubhubReviewed on 7/28/18 4:46 PM
Very very high fees. Some other options are better with lower fees.
UnusualFiddler's Review of StubhubReviewed on 7/28/18 4:10 PM
Phil Gadomski's Review of StubhubReviewed on 7/28/18 3:43 AM
Sold fraudulent tickets. Tried to call and message support to no avail. Do not do business with this company.
Johnnyfire22's Review of StubhubReviewed on 7/28/18 3:36 AM
I went shopping for tickets and bye far STUB HUB had the best value tickets!! Very please every time I have shopped with Stub Hub, I definitely recommend shopping with them.
lloyddymond's Review of StubhubReviewed on 7/28/18 1:11 AM
Too expensive fees you charge ! Almost Half the ticket price
metman69's Review of StubhubReviewed on 7/28/18 12:52 AM
How cumbersome can it get!? I have to download their app to get the tickets I paid for. Then the app doesn’t work correctly. I had to go through another nightmare navigating their website to be put on hold for about 15 minutes. I was told they would reset my password, but 5 minutes later I was still waiting. Then I was told they could email image, but I couldn’t print it, has to be scanned off phone! What a load of crap. Remembering why I stopped using them.
TheDavidnater's Review of StubhubReviewed on 7/28/18 12:44 AM
You took my money biiiiiiiitch
Mad Moc 2's Review of StubhubReviewed on 7/27/18 7:53 PM
Fee’s are way too high. Last time using you guys
sd spanish fly's Review of StubhubReviewed on 7/27/18 7:26 AM
$70 for buying 2 tickets-crazy. $35 fee for each at $125 per ticket.
DCWash2018's Review of StubhubReviewed on 7/27/18 7:16 PM
As some others have said there are nice customer service people however this company is clearly structured to rip off customers. I intended to buy a parking pass and because I was less familiar with the site and the listing ended up getting a pass for the show on the following night instead of the night I was going. I immediately realized and within two minutes of purchase called and asked whether they could invalidate the transaction (well within the time that a credit card transaction could be nullified). The person refused because “policy” even though in similar situations with other vendors a mistaken transaction can be voided when money hasn’t exchanged hands. I was forced to re-list the incorrect pass (which I paid 66 dollars plus another for nearly 20 dollars in fees for) and purchase a second pass. I then was told that in addition to the fees imposed on me as a buyer, StubHub will also deduct nearly 10 dollars from the 66 dollar seller listing that I was forced to post (even though I was told by the customer service representative that they would waive those fees given the absurdity of the entire situation). I am not hopeful that the second pass will be purchased so I just paid twice for the same product and then nearly $30 in fees related to the first transaction for a $66 dollar pass and $15 in connection with the second transaction. It goes without being said that I will be taking my business elsewhere, this is so ridiculous.
devin:)'s Review of StubhubReviewed on 7/27/18 6:06 AM
Makes buying tickets easy as anything.
fred013's Review of StubhubReviewed on 7/27/18 4:08 AM
The service fees are ridiculous.
Reviewer xyz's Review of StubhubReviewed on 7/27/18 3:21 PM
Hero 388's Review of StubhubReviewed on 7/27/18 1:54 PM
Never printed my ticket, so I couldn’t get the tickets to take in but bank account still showed it had charged me. And they provided no assistance to speak with anyone or even an email address. Use seat geeks! Or anything else.
lispan#4's Review of StubhubReviewed on 7/27/18 10:47 PM
Fees are ridiculous! You think you’re going to good price on tickets and then you have all these added fees. Terrible!
nickanderson555555's Review of StubhubReviewed on 7/27/18 10:01 PM
Took me a long time to get a ticket. Wanted to check out but it wanted me to sign in first then wouldn’t let me sign in. Tried to reset password, finally accessed through my Facebook. The ticket also went up in price during this time. The user experience felt like one you get ripped off on ticket prices and two they need to take your personal info as well by only letting you sign in to Facebook and oh yeah I forgot each ticket had a 35% fee. I think I will look elsewhere for tickets next time.
ryknew's Review of StubhubReviewed on 7/26/18 8:24 PM
Everything works fine until you get to the end to list tickets for sale. I ALWAYS get an error. I have tried multiple times over the past year and it always ends in an error!
big johnson2's Review of StubhubReviewed on 7/26/18 6:24 PM
It would be nice to add the fees to original price. $5 fee per ticket on a $14 advertised ticked is BS
nessm4's Review of StubhubReviewed on 7/26/18 6:12 PM
Stub Hub would not process my payment through my credit card, my card sent them an approval 4 times and it wouldn’t work on this site. I reluctantly had to use Apple Pay. This is my last purchase at Stub Hub!!!! And now it won’t let me make a nickname to post this review. SMH.
kmlods's Review of StubhubReviewed on 7/26/18 1:45 AM
Desertgirl2's Review of StubhubReviewed on 7/26/18 1:30 AM
Use Ticketmaster. Slow no apple wallet scan tickets etc. 1990s or what???
cjbasey's Review of StubhubReviewed on 7/26/18 11:34 PM
WHY CAN I NOT ADD TO MY WALLET!! THIS IS SO INCONVENIENT!
nomlyssa's Review of StubhubReviewed on 7/25/18 9:59 PM
Customer service is terrible. They don’t really care about you they’re out to make money and all they can say is sorry
Casadezja's Review of StubhubReviewed on 7/25/18 9:45 PM
So much better than flashseats and much better deals
ptwco's Review of StubhubReviewed on 7/25/18 8:18 PM
Price was about $4 less on stub hub than on ticketmaster for the same section.
Jgnatt's Review of StubhubReviewed on 7/25/18 8:18 PM
Fees have gotten out of control.
njehndud's Review of StubhubReviewed on 7/25/18 7:51 PM
Won’t let you receive a refund if the event gets canceled or postponed, go somewhere else.
Jcribbs16fan's Review of StubhubReviewed on 7/25/18 5:30 AM
I use Stubhub because it has consistently better prices for sports & events than SeatGeek, and it is guaranteed to get you in unlike some sketchier sites. I just wish StubHub would improve their seat viewing. SeatGeek has a far superior way of looking at available seats (actual pictures from section, ability to view section with rows included). Plus, clicking on sections to select/unselect is an annoying process. StubHub is still the safest & cheapest option, I just wish they could improve the buying experience a little bit.
Pkinatl's Review of StubhubReviewed on 7/25/18 4:33 PM
Service and technology have been great and easy to complete a transaction. Fees appear to be escalating significantly. And due to fees increasing May use platform less. Recent purchase fees were more than cost to purchase one ticket to event. That in comparison shows fees are too much in my opinion.
Jeanne the asset geek's Review of StubhubReviewed on 7/25/18 3:40 AM
Got easy-to-find nice Field Box seats for Fenway against Yankees in August. Sticker-shocked by fees and then wouldn’t accept my applicable discount code, which should have been valid for 6 more days and had been used by 1,000+ people on same day. Hoping they will make it right. But other than that a good, efficient process.
Tei time's Review of StubhubReviewed on 7/25/18 3:38 PM
StubHub buying fees range from 22% to 54%. Frustrating and Outrageous!!!
member11111's Review of StubhubReviewed on 7/25/18 3:04 PM
Fees are ridiculous. And members rewards disappeared?!?
eaglesandyesfan's Review of StubhubReviewed on 7/25/18 2:33 PM
I keep getting message saying there is a processing error try back later when I try and buy tickets. And there is no help on this StubHub error.
10&1's Review of StubhubReviewed on 7/25/18 1:55 PM
Can’t use app on my older Samsung! What do I show at the ticket gates? Not very forward thinking.......
GIMAGR's Review of StubhubReviewed on 7/25/18 1:25 AM
CCat10's Review of StubhubReviewed on 7/25/18 11:24 AM
What used to be a simple process has become a long difficult process that has caused me to nearly stop using stubhub altogether.
Ledogboy's Review of StubhubReviewed on 7/24/18 5:37 AM
Ticketmaster extracts their pound of flesh, and then the Stubhub fees hit ($17.50 per ticket on tix being purchased for ~$50). Remember, if you are a poor person hawking tickets outside of a venue, you are a criminal scalper. If you are Stubhub and you do it on the Internet, you are an innovative disrupter. It is a criminal enterprise, for sure.
Go go boy's Review of StubhubReviewed on 7/24/18 1:36 AM
My goats provide better service
cuttinghorseman's Review of StubhubReviewed on 7/24/18 1:31 AM
Hard to change exp date
yourmomlikesmychicken's Review of StubhubReviewed on 7/24/18 1:19 PM
Two tickets total 12.00 why do I end up paying 21.00?
jeffstc's Review of StubhubReviewed on 7/24/18 11:42 PM
I order a significant number of tickets and never receive any type of incentive for my loyalty. Where is your customer retention program/ loyalty program. FYI I’ve been using the mlb app much more because of your lack of attention to top users
TheBobNextDoor's Review of StubhubReviewed on 7/24/18 11:18 AM
Steep prices, fees, and no discount codes for buyers. I absolutely hate Stubhub but what do you do when you need a parking pass or ticket when people buy up and double price. You pay.
Chicken and potatoes's Review of StubhubReviewed on 7/23/18 2:33 AM
Too expensive of fees
CSwan9514's Review of StubhubReviewed on 7/23/18 10:12 AM
This app is not user friendly
Krazycody31's Review of StubhubReviewed on 7/22/18 9:07 PM
JWoodson22's Review of StubhubReviewed on 7/22/18 4:13 PM
I was able to purchase tickets from Stubhub once before going to a baseball game, I hadn’t used the app in awhile, came back downloaded it and tried to sign in knowing that I had an account. When I signed in it tells me that “there was an error processing or completing your request” and kicked me out to the main screen. I go to sign up thinking maybe I didn’t have an account, but it tells me I did. So I clicked on forgot password, created a new one, soon as I press “create password” it tells me “hmm something went wrong, let’s try again,”. I tried to sign in and it tells me my account is locked from trying too many attempts. Ridiculously stupid and frustrating.
Cindy Hitson's Review of StubhubReviewed on 7/22/18 2:38 PM
5 Star can’t wait for the show!💗💜❤️💗
Ben7''s Review of StubhubReviewed on 7/22/18 1:42 PM
Easy to buy tickets!!!
Kalel9007's Review of StubhubReviewed on 7/22/18 10:19 PM
I just used stub hub for the last time. This is more like a scam than a legitimate business.
DAK1223503's Review of StubhubReviewed on 7/21/18 7:23 PM
The Stubhub app is very efficient when you want to find tickets to something! Although the tickets can be expensive!
nvalvo's Review of StubhubReviewed on 7/21/18 4:45 AM
Stubhub wouldn’t accept the credit card I wished to use because it alleged it was already attached to another account (unlikely). Then Apple Pay didn’t work. PayPal did, though. What a headache.
LuvfzMusikzc's Review of StubhubReviewed on 7/21/18 4:41 AM
Stub hub always has good seats for all the events.
Penz22's Review of StubhubReviewed on 7/21/18 4:27 PM
Notifications continue forever for a show you already saw. You have to block them entirely and delete the app. Also, there is zero customer service. No phone number where anyone will answer. The online form only allows like 255 characters to make an inquiry. It’s completely crazy.
jradke's Review of StubhubReviewed on 7/21/18 3:56 PM
Bought two tickets for $25 each, charged an addition 40% ($10) on each ticket for convenience fees. Just like Evilnation and Ticketbastard, they charge a ridiculous fee to use their service.
RickyTickyH's Review of StubhubReviewed on 7/21/18 3:39 PM
Have to always enter an additional yet identical address every time i make a purchase. Like the app but this is frustrating.
NormSexxy's Review of StubhubReviewed on 7/21/18 3:39 AM
Wish the prices on fees were lower and the promo codes they give you for using the app expire before you can use them again. I go to games a lot with the fam but it is expensive for a fam of 5. Wish the promo codes lasted so I could use them.
Bull and horns's Review of StubhubReviewed on 7/21/18 3:15 AM
Would be nice to be able to open up the tickets and see the seat numbers in addition to the section and row on the seating chart.
TravelinTK's Review of StubhubReviewed on 7/21/18 3:04 PM
Love the site
Stephen R Stanfield's Review of StubhubReviewed on 7/21/18 1:53 PM
On my first attempt to sell tickets of Stub hub, I was charged $356.40 because they said I tried to sell tickets twice, which was impossible because they obtained bar code for my tickets illegally. I did not have access to barcodes until six days after the date they sold them. They then sent email asking for bar codes 3 days before event. I tried to send them bar code and they wouldn't accept it because they said they had already been sold and I would be charged $356.40 for not being able to deliver tickets. They sold them twice and charged me. Also took me 17 days to get paid the $651.60 that they owed me. Will never do business with them again. Be very careful dealing with them. They will not listen to reason. Average sale they make 28%, even though they say they only charge 10%. They charged me 40%👎👎👎👎👎👎👎👎✋😠😡😡😡😡
Mike Blake Knee's Review of StubhubReviewed on 7/21/18 11:58 PM
“Kentucky” unacceptable...had to be “KY” for billing. Weird
VerticalLife01's Review of StubhubReviewed on 7/21/18 11:28 AM
To charge your stupid convenience fees. You’ll horrible. Last time I ever patronize these losers taking advantage of people who just want to enjoy an event. LOSERS.
gambe001's Review of StubhubReviewed on 7/20/18 7:57 PM
I purchased ticket back in May for a NFL game in September. When I purchased the ticket it said that I would get them electronically by August 21st, 2018. Since my purchase I’ve had to change my plans so I put the ticket up for sell via stub, the same place I bought them from. I listed the tickets and that same day received an email from stub hub saying that I couldn’t seek my tickets because I didn’t have the bar code numbers. I called stub hub about this and they told me I could sell tickets with the code so I ask them if they would get the code from the tickets I already purchased from them back in May. They don’t me that unfortunately the tickets I bought didn’t have the bar code enter. So I bought tickets without a bar code enter back in May but I can’t sell the same tickets I’ve already purchased and paid for because I didn’t have a bar code? What a bunch of bull. They told me that on August 21st when I get the tickets I could then sell them. Please tell me how I bought tickets without a bar code but can’t resell those same tickets until I get them. I now have to wait an entire month until I can try to resell the tickets to a game that is going to be played on September 9th. Please beware of terrible customer service and beware of buying tickets without a barcode but not being able to resell those tickets. This was my first stub hub purchase and will also be my last!!!
Thisguyjones's Review of StubhubReviewed on 7/20/18 1:27 AM
16 dollars per ticket surcharge. Yuck.
ghlawrence's Review of StubhubReviewed on 7/20/18 10:27 PM
I was able to place an order to a baseball game but tickets never showed up in the app. Customer service was not very helpful.
youkike's Review of StubhubReviewed on 7/19/18 6:43 PM
How in the world do you charge $40 in ticket fees for two tickets. 40% in fees... deleting the app and going to the competition from now on.
Clormit's Review of StubhubReviewed on 7/19/18 11:17 PM
The fees on StubHub are out of control
ddl6877's Review of StubhubReviewed on 7/18/18 9:50 PM
Complete ripoff!! There are other options and these folks are not helpful at all!
andrew lumsden's Review of StubhubReviewed on 7/18/18 4:51 PM
How is there a 13 dollar service fee for “sending me the ticket” when I’m getting it through email that doesn’t make sense at all.
goteebrother's Review of StubhubReviewed on 7/18/18 1:18 AM
I would be really happy if this app would actually do that as advertised.
vin696's Review of StubhubReviewed on 7/17/18 11:15 PM
Price gouging smh compensate me with baked beans
ruby is a great bunny's Review of StubhubReviewed on 12/17/18 12:27 PM
The fee it charges you is ridiculous. The ticket I bought was actually delivered through Ticketmaster and unfortunately If you go onto Ticketmaster the price is listed there and it is only half the price I paid on stubhub! This is ridiculous! If I can give stubhub a negative star review I would definitely go for it
J3rry G@rcia's Review of StubhubReviewed on 12/17/18 12:27 PM
Horrible experience just trying to buy tickets.
GiantFrank's Review of StubhubReviewed on 12/17/18 12:27 PM
I’m sorry but what does stubhub do where they need to charge me $80 for two tickets?
jamesmane123's Review of StubhubReviewed on 12/17/18 12:27 PM
Bought some last minute tickets for an upcoming game with great affordable prices very very cheap compared to Ticketmaster and trust me this is not a paid AD lol I’m just really impressed.
nocart's Review of StubhubReviewed on 12/17/18 12:27 PM
Ridiculous you can’t easily add tickets and parking pass into same shopping cart.
bettyskid's Review of StubhubReviewed on 12/17/18 12:27 PM
Should keep logged in from my own phone when I clearly just authenticated. Just poor design
Stormee35's Review of StubhubReviewed on 12/16/18 11:38 AM
Great way to get tickets!
Mac shows's Review of StubhubReviewed on 12/16/18 11:38 AM
Do not use stub hub. Their ticket information is inaccurate . Customer service will not help you. Good luck
Wingding100's Review of StubhubReviewed on 12/16/18 11:38 AM
mayor000011111's Review of StubhubReviewed on 12/16/18 11:38 AM
Show me the seats I’m buying
@directv's Review of StubhubReviewed on 12/16/18 11:38 AM
There’s no reason fo such high fees.
tvfilm's Review of StubhubReviewed on 12/16/18 11:38 AM
You heart something or an event and when you log off and or close the app and restart all your favorites that you hearted are gone and reset back to unchecked. Please fix this. Don’t know who to email, forced to leave in the review.
Jim -RU's Review of StubhubReviewed on 12/16/18 11:38 AM
Had to exit verification screen to view code in email. Could not get back to screen to enter code. Had to resign in which forced generation of new code. Endless cycle. Option for text code was not an option because phone number was not correct. Had to log onto computer to access email to get code without leaving screen on phone
lbarnak's Review of StubhubReviewed on 12/16/18 11:38 AM
App works perfectly, selling tickets is easy and safe, I’d recommend that service to anybody. My only complaint is it can take 5 days for money to be deposited to your PayPal. There is absolutely no reason for them to hold your money for that long other than the fact that they’re reinvesting your money, and making more money off of your payout.
Clay Big Boy's Review of StubhubReviewed on 12/16/18 11:38 AM
STREAM EPiPANY's Review of StubhubReviewed on 12/16/18 11:38 AM
I bought tickets to the bts LY citi field tour and my tickets didnt come so i called and they gave me even better tickets :))
eatsh!tdudes's Review of StubhubReviewed on 12/16/18 11:38 AM
Fncking cnnts and their ticket fees. Get bent, losers.
Dlaude6's Review of StubhubReviewed on 12/16/18 11:38 AM
Deleted this and will not reinstall. I downloaded for an event and turned on notifications for said event. I would view tickets and “add to cart”, ya know, to see final price since they hide their fees. Turns out adding to cart then going back turns on some “super spam notification” feature that is not easily disabled. If you like “only one more click to go!” push notifications of all kinds, this app is for you!!!
Teach18's Review of StubhubReviewed on 12/16/18 11:38 AM
It’s always a pleasure buying tickets from Stubhub. The App makes it very easy to find what you need. Tickets are able to be downloaded very quickly.
franchise444's Review of StubhubReviewed on 12/16/18 11:38 AM
Fees are way too high.
steve cossack's Review of StubhubReviewed on 12/16/18 11:38 AM
I buy tons of tickets a year, New York, LA, Chicago, Denver and Minneapolis, and I almost always find what I’m looking for with Stubhub. Also, the personal customer service they give when you need to go beyond just doing it on the web. I’m bummed I can’t deal with just Stubhub versus AXS, Live Nation, Ticketmaster and Ticket fly. I would be ok if they controlled the ticket world because they understand the business they’re in.
varnr's Review of StubhubReviewed on 12/16/18 11:38 AM
This new update is horrible. They got rid of the Value lines which tells you if the resales tickets are far more expensive or good. Now, I wouldn’t know the original price range so it’s going to be easier for the consumers to get ripped off. Very unhappy. Please bring it back the value sign!!!!!!!!
Jw80822433's Review of StubhubReviewed on 12/16/18 11:38 AM
Stubhub is run by scammers. Ive tried to sell and buy tickets here, and each time, they stole from me and failed to do their job. When i tried to sell tickets, they either claim no one bought them and sold them (thereby stealing my ticket) or they sell them after i take the ticket down/use them myself and slap me a penalty fee for doing so. This company is super dishonest and their customer service, though responsive, is like a robot and doesnt understand that their business is unfair to the customers. When i tried buying tickets, they sold me ones that got me into the arena, but other people with the “same”tickets were sitting at my seat. And when i complained, they did nothing because they said the tickets they sold me were real. This company is built on bull$hit, lies and deceit. There is more trust in buying/selling tickets offline or other websites/apps. Stubhub is like the communist dictator that history hates and curses upon. So be warned, stubhub steals!!!
Smilebrighteners's Review of StubhubReviewed on 12/16/18 11:38 AM
Excellent ease of use for stub hub app
Sofia@nickiminaj's#1fan's Review of StubhubReviewed on 12/16/18 11:38 AM
Was warned that StubHub was selling fakes but I didn’t pay much attention. I had a concert tonight and the first ticket worked however the second one didn’t and it turned out that whoever sold me the ticket had made a fake ticket and pasted the QR code of my previous ticket therefore it said that it was already used. People at the arena were nice enough to get me new seats but DON’T BUY FROM STUBHUB! THEY SELL FAKE TICKETS! I was recommended Ticketmaster
M. Mauro's Review of StubhubReviewed on 12/15/18 11:48 AM
How is it possible to charge this much per ticket for unexplainable fees?!
Ak Gunplay's Review of StubhubReviewed on 12/15/18 11:48 AM
Made a password the tried to sign in doesn’t work get an email to setup a new one and when I type a new one in it says hmmm that didn’t work And has me try and sign in again what kindergarten made this app
Roosailing's Review of StubhubReviewed on 12/15/18 11:48 AM
Why do I have to call to get my tickets!!!! Stubhub is terrible.
DeniseBarkhurst's Review of StubhubReviewed on 12/14/18 7:44 AM
Twice I’ve had the app glitch up and thank me for purchasing tickets before I was done making my selection. The first time my tickets got sent to the wrong address, and the second time I got the wrong seats - and would have spent several hundred dollars more if the app wasn’t so glitchy. I called customer service both times, but they say their IT department doesn't see a problem. I won’t be risking that again. Also a big problem is you can’t see how much the fees will be til you’ve progressed to the buy now point. Deleting this one.
Nurse Alicia's Review of StubhubReviewed on 12/14/18 7:44 AM
Hate the service fees like a passion. After buying countless tickets- how about a discount here and there- or reward program or something... or is supply and demand the only consideration...
twg12zzz's Review of StubhubReviewed on 12/14/18 7:44 AM
Tonight was a crap shot... depending on platform, device and even if you are logged in to your account or not, you get different pricing on tickets and fees, very very confusing, especially for a long time customer. You’d think a long time customer would get the best pricing and fees, but that’s not that case, check with their chat advisors, not helpful or knowledgeable at all.
toofdaddy's Review of StubhubReviewed on 12/14/18 7:44 AM
Big J A Mac's Review of StubhubReviewed on 12/14/18 7:44 AM
The developer does a poor job of keeping the app updated. Many critical functions require redirection to the website to accomplish. Functions that should be performed on the app, which is the point of having an app. I am extremely disappointed in stub hub
zami1's Review of StubhubReviewed on 12/14/18 7:44 AM
Value - it would be great to understand what that means. When the bars are all blur or less than all??? Very confusing.
Dstiles11's Review of StubhubReviewed on 12/13/18 12:23 PM
Downloaded the app to sell concert tickets. No where in the app was I able to find where to specify how I wanted to receive payment, and today I got confirmation that the payment was sent to the paypal linked to the email address I used for my stubhub account, which I wasn’t even aware existed. Now the money is being sent to a paypal I do not have access to, all because I had no way to choose my payment option through the app. Thanks
Mb2ccracer's Review of StubhubReviewed on 12/12/18 10:53 AM
40.00 plus per ticket fee is ridiculous
chriszagclone's Review of StubhubReviewed on 12/12/18 10:53 AM
Expiration date expired hard to edit info
Tally714's Review of StubhubReviewed on 12/12/18 10:53 AM
They are my go-to for good seats, because you can always find them. But god forbid you have an issue as a Seller or Buyer. They’re awful. Didn’t mean to give them 5 stars.
angryticketman's Review of StubhubReviewed on 12/12/18 10:53 AM
I lose so much selling tickets and have to pay more to buy them. You don’t even offer seat views. I have to go to seatgeek to get them.
goooodawgs's Review of StubhubReviewed on 12/12/18 10:53 AM
extortion is a crime's Review of StubhubReviewed on 12/12/18 10:53 AM
Seriously? You’re now charging a 33% service fee. That’s criminal and honestly, this is the last time we do business together. I’d assume kiss Donald Trump first.
sk2rshunnie's Review of StubhubReviewed on 12/12/18 10:53 AM
I downloaded the app because it said if I bought tickets from the app it wouldn’t charge convince fees still did
Ugl!'s Review of StubhubReviewed on 12/12/18 10:53 AM
High price for convenience. I miss the good old days when the general public could buy tickets direct.
Gouge All-Stars's Review of StubhubReviewed on 12/12/18 10:53 AM
Your fee structure is predatory
Hyoung05's Review of StubhubReviewed on 12/12/18 10:53 AM
Your fees are ridiculous!!!!
Mowad1203's Review of StubhubReviewed on 12/12/18 10:53 AM
Price should be price upfront, I will continue to use but someone should look into an update.
trell1648's Review of StubhubReviewed on 12/12/18 10:53 AM
Just got tickets for black hawks n Canada 💪🏾
Vjrich4's Review of StubhubReviewed on 12/12/18 10:53 AM
I feel the prices should be shown with the extra charge in it. Not wait until check out!
NotProvidingaNickname's Review of StubhubReviewed on 12/12/18 10:53 AM
Fees are >25% of ticket value. That just robbery.
Chelsnic's Review of StubhubReviewed on 12/12/18 10:53 AM
I’m a little confused as to why the service fee kept rising… I got kicked off the site came back in and the service fee was up $10 then it was the minute before… Unreal. There goes $20 I’ll never get back again… Thanks StubHub... you really know how to push away your customers. Never using StubHub again.
Actually works as described's Review of StubhubReviewed on 12/12/18 10:53 AM
Just email us the tickets instead of making us download your app
Gloria Squitiro's Review of StubhubReviewed on 12/12/18 10:53 AM
Stub Hub is fantastic!!!
ufdoc1992's Review of StubhubReviewed on 12/12/18 10:53 AM
BabySunshine7 AJ's Review of StubhubReviewed on 12/12/18 10:53 AM
I posted my tickets on StubHub months before the event. I was luckily able to have someone buy them just 3 hours before the show! Stubhub paid 3 days later. Easy to sell. Easy to buy from. 100% will continue using this app.
BACK BUTTON PLEASE!!'s Review of StubhubReviewed on 12/12/18 10:53 AM
Stubhub please add a back button. Had to closed app 5 times as I searched for tickets!
BrowHouse's Review of StubhubReviewed on 12/12/18 10:53 AM
Back out to previous screens is a nightmare!
jasonfinch11's Review of StubhubReviewed on 12/12/18 10:53 AM
The fees are crazy high!
draven2165's Review of StubhubReviewed on 12/12/18 10:53 AM
In the middle of checking out the app changed prices and checked me out for $100+ more than intended!!!
Tyler's auntie's Review of StubhubReviewed on 12/12/18 10:53 AM
So I bought tickets to Twenty One Pilots and it said ready by May 29,2019. The concert is May 31, I ordered them in November. I was so pleasantly surprised they came right away and transferred straight to my Ticketmaster with “mobile transfer.” Way better than Vivid Seats! 🤟🏼
Natuto fan.'s Review of StubhubReviewed on 12/12/18 10:53 AM
MAKE SURE YOU DOUBLE CHECK DATES I was booking my ticket (from the website) and I selected the date I wanted ... come to find out something was switched around and without noticing I booked for the wrong date. And now I’m here at the door trying to get in and no one can help.. I mean it was a mistake u can charge me a fee and get me a new one but no you get a 20 dollar discount on a 130 dollar ticket when I already paid 80 for it.. I’m not impressed and I have a feeling any other ticket agency would have worked out a better scenario!
smee2019's Review of StubhubReviewed on 12/12/18 10:53 AM
Even for a techno geezer like me
nickname is hardest part's Review of StubhubReviewed on 12/12/18 10:53 AM
Easy, trustworthy, and provides a good product. Drawback is prices. Need a value based auction for last minute tickets.
Pain free life's Review of StubhubReviewed on 12/12/18 10:53 AM
If I could give a no star review, I would. Entered the security code for the credit card dozens of times yet it still asked for it repeatedly. Lost my business. Go to Seatgeek. That app actually worked for me.
kissmybutt1224's Review of StubhubReviewed on 12/12/18 10:53 AM
I will never recommend you Stubhub to anyone to sell you people jump the fees from 10% to 15% with out notice I will be the first one to sign up for the class action suit you people will have that’s what happens when you get greedy
0222gg's Review of StubhubReviewed on 12/12/18 10:53 AM
Sold in 3 Days
JKNVMI1034's Review of StubhubReviewed on 12/12/18 10:53 AM
This review is really a 1 star (the lowest available). The site would not take my nickname when attached to a 1 star review. Their system continues not to work well with Apple mobile devices. It should as they are among the most used in the world. To list a parking pass you must give a row and space number even when none exist. This, too, is a problem that has existed without solution for years.
Concert babe's Review of StubhubReviewed on 12/12/18 10:53 AM
Love this app so much it’s Straight forward and quick! Super easy to use & I was comparing prices to other ticket websites and this was the cheapest by far! Thanks ! I can’t wait to go to the Andrew McMahon concert with my sister! I am getting them as a Bday gift for her! 💗
Cpand's Review of StubhubReviewed on 12/12/18 10:53 AM
Ridiculous it cost me over $100 in fees
Bob Belamy's Review of StubhubReviewed on 12/12/18 10:53 AM
Very easy process!!
Dirtydart2's Review of StubhubReviewed on 12/12/18 10:53 AM
Always found tickets last minute to almost anything.
jzhdjxjcucucjcjcncncnc's Review of StubhubReviewed on 12/12/18 10:53 AM
I bought tickets 9 months before the concert. Day comes when my order is supposed to be here.... stub hub basically say oh sorry want a refund. Totally screwed me over for our trip
DLO1263's Review of StubhubReviewed on 12/12/18 10:53 AM
Fast & Easy
Swiftassassin88's Review of StubhubReviewed on 12/12/18 10:53 AM
I have had multiple issues with this company over the years and finally decide to write a review. The first issue that has been documented a few times over the last year is that the mobile app improperly displays QR codes. When I say improperly displays QR codes, it only shows half the code with no option to add to apple wallet or make the whole code visible. The second issue is that their customer service is almost non existent even after paying ridiculous fees for my tickets. The only way to get into contact with anybody is on their forums. There is no email or phone lines to submit problems to. Another issue I had with their forums was the response I received from one of the Moderators was to attempt something that doesn’t work on a mobile device. When I explained my discontent with the in ability to use the app in the most respectful way possible, my thread post was deleted within a few minutes with no further replies. If you do not believe check online and see their reviews and rating with places like the BBB. Finally, I will be furthering my complaint with the BBB and further only use Ticketmaster for my ticketing needs.
Wetfart1387's Review of StubhubReviewed on 12/12/18 10:53 AM
I’ll never get my childhood back. My father used to drink and, for fun, have his way with my mother. It was brutal to watch. Anyway, I love this app.
dfgtsv's Review of StubhubReviewed on 12/12/18 10:53 AM
Purchased expensive tickets and wasn’t able to make the concert. So I tried to sell them, very difficult to do. The navigation through stubhub website was near impossible, didn’t work on my iPad worked on my desktop kinda. Then stubhub ends my sell listing early so I realist them they end them early again. There’s no way stubhub was going to let these tickets sell. Not to mention they nickel and dime you through the whole buying and selling process. Stay away, deal with the box office of the venue.
FanZero's Review of StubhubReviewed on 12/12/18 10:53 AM
THIRTY PERCENT SERVICE CHARGE ON AMY SCHUMER TICKETS!!! Unbelievable.
mike antrim's Review of StubhubReviewed on 12/12/18 10:53 AM
Fees are extremely high. Only a good option for last minute purchases. With that said, sometimes you’ve got to just do it. They win because they’re taking money from you and we win because we get to go to a show.
Doc1213's Review of StubhubReviewed on 12/12/18 10:53 AM
I had a great price for seats but when I went to checkout, they were gone. This happened several times, making me pay about $20 more than I initially anticipated. Very disappointed.
Errbody's Review of StubhubReviewed on 12/12/18 10:53 AM
Any issues you face with stubhub you are on your own. Garbage support and the password reset link won’t even work even though I just used this app recently - I think I was hacked. Fees are ridiculous...
SDevilly's Review of StubhubReviewed on 12/12/18 10:53 AM
I’m a loyal StubHub return customer who buys tickets for shows and sporting events regularly using the phone app. Today, after fighting with the app for almost 3 hours trying to purchase game day tickets and trying every payment method I had, as the app said there was an issue with my payment method, I called customer service and learned that the true issue was a site problem on their end. After all of that hassle they refused to do anything in the way of discounting or waiving the convenience fees for the online purchase, even though the purchase couldn’t be made online and it was far from convenient. Very Disappointed.
William Brannock's Review of StubhubReviewed on 12/12/18 10:53 AM
This may be one of the greatest mobile apps ever developed by a large company. Their iOS dev team should be commended.
wrecktor's Review of StubhubReviewed on 12/12/18 10:53 AM
They are no good
Xli548rwrhklpvdssqjk's Review of StubhubReviewed on 12/12/18 10:53 AM
Bought ticket on this app, and it says time TBD, and then after I got the email it shows it is in the afternoon on Wed and I cannot make it. That’s only after 5mins and I have them a call to cancel and change for another time at night. They told me the only way is to relist on their website and they would also charge me for relisting. Such a ridiculous website.
michelleflygirl's Review of StubhubReviewed on 12/12/18 10:53 AM
Love that you can see the view from your seats
Accordingtomez's Review of StubhubReviewed on 11/16/18 7:28 PM
Great service but the fees charged are insane. Both buyer and seller oy. Sometimes stubhub makes more than the teams or artists.
greedkillshumanity's Review of StubhubReviewed on 11/16/18 1:56 PM
No justification for nearly $19 in fees
Honest #1's Review of StubhubReviewed on 11/16/18 1:56 PM
Stubhub’s customer service is truly one of the most incompetent, unfriendly, and overall pathetic excuse of so called “assistance” I’ve ever witnessed.
jerrag's Review of StubhubReviewed on 11/16/18 1:56 PM
I hate the fact that your company exists to charge these fees
Monstarust's Review of StubhubReviewed on 11/16/18 1:56 PM
We only use Stub Hub! Go Dawgs.
greenbaygirl12's Review of StubhubReviewed on 11/16/18 1:56 PM
Love this company! Marissa M. was super helpful when I needed assistance. Will absolutely be using StubHub again.
doctor pooh's Review of StubhubReviewed on 11/16/18 1:56 PM
tried to change password - wouldn’t work tried to add new credit card- wouldn’t work Tried to change street address from business to home- wouldn’t work what a mess.....
ScrewStubHub's Review of StubhubReviewed on 11/16/18 1:56 PM
The fees are so high that I’d rather miss most shows than pay them. They take a big chunk of the seller listed price AND charge you massive “fees” per ticket. Worst ticket app ever, avoid at all costs
gsusyhenb's Review of StubhubReviewed on 11/16/18 1:56 PM
I have sold thousands of dollars worth of tickets on Stubhub and the process has been simple , effective and improved as time goes by. Love the site. Ps I be purchased quite a few with the same results.
drs1230's Review of StubhubReviewed on 11/16/18 1:56 PM
Stubhub used to be great with fees but now it gets very excessive!
chubs&porter's Review of StubhubReviewed on 11/16/18 1:56 PM
this nickname system is stupid's Review of StubhubReviewed on 11/16/18 1:56 PM
Why are the fees so crazy high, even on low priced tickets. Seems ridiculous.
5juan's Review of StubhubReviewed on 11/16/18 1:56 PM
StubHub keeps getting worse. Fees are ridiculous, almost $10 more per ticket. Now they have a new system where the seller doesn’t have to disclose what seat number they are selling until you purchase them. Lately, I have to call and find out where my tickets are and eventually I spend 30-45 minutes on the phone and miss the begging of the games
Rowdy 80's Review of StubhubReviewed on 11/16/18 1:56 PM
Fees are too high
Tomisbooked's Review of StubhubReviewed on 11/16/18 1:56 PM
Tickets were $200, and stubhub wants an additional $75 for EACH TICKET in fees. Stubhub, your juat another greedy ticket company that wont get my money, ever.
Baller1263's Review of StubhubReviewed on 11/16/18 1:56 PM
Absolute rip off! Used to be 10% of your total ticket purchase, which wasn’t bad...now it’s 30%+ per ticket...flat out greed...will not use this app anymore...TickPick offers ZERO fees for buyers...in the words of Gordon Ramsey...piss off StubHub
Big juggz's Review of StubhubReviewed on 11/16/18 1:56 PM
Found tickets for a Portland trailblazers game and a Oregon ducks game at a reasonable price.
iPhonelearning's Review of StubhubReviewed on 11/16/18 1:56 PM
I signed in as a guest to look at tix. When ready to buy I tried to login to “my account” since I had a password but I could not. I tried to reset my password but never received the link. I read the FAQ’s and cleared my browser’s cache & cookies. I still could not reset my password. A pop up stated there was a problem & to try again. I did repeatedly. When I called this morning I learned that you can’t reset your password on a mobile device. Why wasn’t there a notice regarding this when you try to reset it? Furthermore, why wasn’t there one under FAQ’s? Making matters worse, I received a “Thanks for joining!” email with a 10% off code. This too leading me to think I had established “my account” and could log into it versus just a one time use guest account. That was not the case and more importantly I was unable to use the code along with the gift cards I had thereby forfeiting a $32 discount. If this is going to be the policy, a bad one for the consumer, then there should be an explicit statement that discount codes and Gift Cards cannot be combined. A mere mention that it “can’t combine with other offers” does not lead one to infer that a discount code and a gift card type of payment cannot be used together. And the notice ‘Not valid on previous purchases or gift cards” indicates only that you cannot use the discount code to purchase gift cards. This entire experience has been very frustrating and Stub Hub is not consumer friendly.
switchingGames's Review of StubhubReviewed on 11/16/18 1:56 PM
I was trying to buy tickets on stubhub and my card was blocked. Guys need a 24 hr line believe there was a possibility of fraud where people posting fake tickets gathering people credit card info
JNess1994's Review of StubhubReviewed on 11/16/18 1:56 PM
Took me less than 10 minutes to find a ticket make an account and buy the ticket
Mystress Alyssa's Review of StubhubReviewed on 11/16/18 1:56 PM
I purchased tickets to see my favorite band on November 2. The purchase went through and I received an order confirmation stating that the tickets would be emailed to me on November 9 with the show being on November 10. I did not receive an email and when I called to find out where the tickets were, I was told that they did not have the tickets for me and their only option was to issue a refund. I do not understand how they can sell someone tickets but proceed to not have the tickets that were bought. I do not recommend using this app unless you want to be told that you are unable to go to the event on the day of. Extremely dissatisfied. Will not use again.
cornboy65's Review of StubhubReviewed on 11/16/18 1:56 PM
I bought a chair and they just sent me a ticket??
sorry software's Review of StubhubReviewed on 11/16/18 1:56 PM
Tru559's Review of StubhubReviewed on 11/16/18 1:56 PM
Try to use a first sign on discount of $20 but didn’t work
Hayden Jennings Properties's Review of StubhubReviewed on 11/16/18 1:56 PM
Easy to set and easy to use the app!
Dino XL's Review of StubhubReviewed on 11/16/18 1:56 PM
Probably the most expensive and interesting game of the season and got a great deal the site says.
LoriThibs's Review of StubhubReviewed on 11/16/18 1:56 PM
Do not ever use Stubhub!! So tonight when we got to the concert my tickets did not work. Thankfully it was not sold out and we were able to buy more. My tickets that I got from Stubhub were not legit!!! Thankfully I am getting a full refund. If it had been sold out and my niece had not gotten to see this concert they would have gotten a worse piece of my mind than I did give them. Oh and a guy in line next to us at the ticket booth buying other tickets had the same issue from his Stubhub tickets. Again do not use Stubhub!!! They are nothing but a fraud.
xujcyhboby's Review of StubhubReviewed on 11/16/18 1:56 PM
why do i have to have another app on my phone? i just wanna download it to my phone. get over yourself my ticket buying behavior is not in need of a whole app. t
yaysysy3's Review of StubhubReviewed on 11/16/18 1:56 PM
Always an issue
Mirage2783's Review of StubhubReviewed on 11/16/18 1:56 PM
Amazing customer service!!
bama1317's Review of StubhubReviewed on 11/16/18 1:56 PM
Always happy with StubHub
Somerandomnamewhocares's Review of StubhubReviewed on 11/16/18 1:56 PM
It’s not letting me buy tickets! It keeps saying, “There’s a problem with your request, please try again later!” Meanwhile, ticket sales are going up while this incompetent app struggles to get it together. Worked well in the past, but not now.
Leftie33's Review of StubhubReviewed on 11/16/18 1:56 PM
Once Stubhub adds text alerts when you make a sell, I’ll give 5 stars. That is a feature that seems like a no-brainer to me!
Big Mike / The Ceaser's Review of StubhubReviewed on 11/16/18 1:56 PM
Stupid that you can’t change your address Over your mobile app, people do move you know!
uva tickets's Review of StubhubReviewed on 11/16/18 1:56 PM
Too many fees
RNRS's Review of StubhubReviewed on 11/16/18 1:56 PM
Stop asking me to rate your app in-app, if I did t like it, I wouldn’t use it!
Ccg125's Review of StubhubReviewed on 11/16/18 1:56 PM
What’s with the $20 fee for an e-ticket. Ridiculous. Robbery.
Tv jake's Review of StubhubReviewed on 11/16/18 1:56 PM
The surcharge for tickets is unreal.. two tickets for my event charged 47.50 in fees.. that’s highway robbery.
applefan8's Review of StubhubReviewed on 11/16/18 1:56 PM
A $230 purchase turned into $285 at checkout
jhoff66's Review of StubhubReviewed on 11/16/18 1:56 PM
Once you pay them good luck on getting your tickets and if you think you are getting your money back. HaHaHaHa!
pl91346's Review of StubhubReviewed on 11/16/18 1:56 PM
Price kept changing really quickly. Seemed deceiving.
bko1960's Review of StubhubReviewed on 11/16/18 1:56 PM
Would like to see view of my seats
Frequent Fiend's Review of StubhubReviewed on 11/16/18 1:56 PM
Hackabonesfamily's Review of StubhubReviewed on 11/16/18 1:56 PM
I did not receive my tickets from a seller and Stub Hub was very great at offering me a refund and choosing different seats available.
Monica Bella monica's Review of StubhubReviewed on 11/16/18 1:56 PM
You’re fees are outrageous
Raulro31's Review of StubhubReviewed on 11/16/18 1:56 PM
Bought tickets by mistake and immediately tried to work around it. They told me to resell, which I agreed. They charged me 33% buyer fee which is ridiculous, but they wouldn’t refund that. Total scam and no empathy for their customers. Had been a loyal customer for years and never using again.
AI23's Review of StubhubReviewed on 11/16/18 1:56 PM
Please show row and seat #s in the seat map. Each time a section is selected the visual jumps to a random spot. Do any of your developers use or test the app?
Champagne jay's Review of StubhubReviewed on 11/16/18 1:56 PM
fight on1's Review of StubhubReviewed on 11/16/18 1:56 PM
You didn’t have completely unreasonable fees attached to the ticket price.
hoyasax's Review of StubhubReviewed on 11/16/18 1:56 PM