Chrisallen200's Review of Smithsonian MagazineReviewed on 7/13/18 4:17 AM
This is a terrible app. I have to download the same issue every time I want to read it. It does not remember where I was when I quit reading the last time. It’s completely user unfriendly. You’d think Smithsonian could come up with an app that works. I love reading the magazine when I’m traveling, but this process may make me drop my subscription. A previous version was great. This one is awful. What a waste.
kM Alabama's Review of Smithsonian MagazineReviewed on 4/26/18 11:52 AM
What Smithsonian says if you call their 800 number is they no longer offer a digital version. They also say the digital apps are provided by your device third party developers and are not part of the Smithsonian, therefore, are independent. That is why I would have to pay twice - once for a third party app and once for the real (print) deal. No thanks-not getting either. Only want digital offered by the real deal.
SMR7626's Review of Smithsonian MagazineReviewed on 3/23/18 2:36 AM
Awful, won’t let me access
JoCoUmp's Review of Smithsonian MagazineReviewed on 2/21/18 7:51 PM
Used to work fine but then stopped downloading new issues. Only gave me the first three pages. Smithsonian won't take responsibility. Says it is an Apple problem. Apple says all my other apps work fine so it is a Smithsonian problem. Smithsonian says their IT will address and call me back but they never do despite repeated calls from me. Smithsonian Customer Service says nothing they can do, no offer of refund, no "what can we do to make things right". I've been a member for more than 25 years but no more. Worst example of customer service and giving the finger to a customer I've ever had. What a joke!!
bowfin24's Review of Smithsonian MagazineReviewed on 12/22/18 1:00 PM
I have subscribed to Smithsonian for years and the app always allowed me to read the magazines without having to carry them with me. Now there is not even any way to identify myself to confirm that I am a current subscriber. This is no way to treat your loyal readers. To make matters worse there has been no reply to the "Report a Problem" email link in the App. Restore Purchases does nothing. This app feels like a hoax. I expect more from The Smithsonian Institution. You did it right before — bring the previous version back!!
Bunny1212's Review of Smithsonian MagazineReviewed on 12/22/18 1:00 PM
I paid $19.95 for a year of Smithsonian. Now whenever I open the app, all I get is a blank screen! There is no way for me to sign in or sign out, or find more than the last magazine loaded in the viewer. This app is badly in need of a fix! If the fix is not forthcoming, then how about a refund! I'd also like to see the current issues available for download at the same time the print issues are sent out. I am very disappointed.
rickgwin's Review of Smithsonian MagazineReviewed on 12/22/18 1:00 PM
Have your designers lost their minds? What were you thinking?!? You literally took away the things that made it great to read on an iPad. I am bitterly disappointed :-(
KoowanPStark's Review of Smithsonian MagazineReviewed on 12/22/18 1:00 PM
Worthless app. Loses your subscription and has no ability to restore it without deleting the app and starting over.
FJB53's Review of Smithsonian MagazineReviewed on 12/22/18 1:00 PM
The Smithsonian magazine has long been a favorite of mine. The digital edition was just "icing on the cake". When I'm traveling the digital edition was perfect for me to read while on long boring flights. The print edition is perfect for me at home and to share the occasional article with my family. I do not like having to pay twice to obtain the same thing. So, unless the magazine changes their policy, I'll let my subscription expire on schedule in November 2016.
Ed Zep's Review of Smithsonian MagazineReviewed on 12/22/18 1:00 PM
Horrible redesign. The app went from a tablet-specific display to a straight PDF scan format (don't believe the example pages they're still showing; you're not going to see that anymore). Cancelled and uninstalled; lost a customer.