Redbox Rent Watch Play App Reviews

The app signs me out every time I let idle. It used to keep me signed in at all times. Adding Touch ID for signing in would be great!

Please make the app keep me signed in! It’s annoying to have to log in every time I want to use it.

I have had nothing but issues with the app. Reserve feature is useless. Have made countless reservations and gone to pick it up to find it not in stock.

Bring this feature back

I have more than enough points to redeem a movie. When the box comes up to redeem, I’ve tapped numerous times. Nothing happens.

Cant even login with the correct password. If I try to login 75% of the time it decides the correct password just won’t do so it will LOCK YOU OUT FOR THIRTY (30!!!!!!) MINUTES. Can’t redeem my rewards it says I have. The concept of the app is nice.

Hard to rent a movie WHEN EVERY TIME I GO THE APP, i am logged out!!!!

Feature request if possible thank you

I went to get this movie. It didn’t work, it kept skipping and freezing. I wiped it off and tried again. Nothing you gave me a promo code and that was a DUD it didn’t work. What scam are you playing? Very disappointed

Once I purchased my rental successfully, it played great. No issues there. However, the system is super glitchy with the payment process, I was double-charged (one full price and one with the promo code) and while Redbox realized the error on the full-priced one and automatically refunded the difference, I still had two transactions and two charges and two of the same film in my account. No chat set up for On Demand—the only option to get service is to call. I called and was on hold for 32 minutes with no indicator on where I was in line, so I gave up. I called again today, was connected within a couple minutes, but had a heck of a time getting the rep to understand that I was billed twice. It was finally taken care of, but I was getting pretty short at the poor guy, and it’s not his fault Redbox didn’t set up customer service for their Beta On Demand properly. And yes, we’re talking about an overcharge of 99¢, but I was ticked, especially considering that the company probably banks on people not caring enough to argue over a dollar. Anyway. Sticking to physical discs from them for the time being.

I hate updating apps because developers notoriously remove features or break their apps. I never update for that reason, except when forced to. In this case, I was forced to and the app no longer works. Loading forever and search function doesn’t work. Guess we won’t be renting tonight.

RedBox is loosing LOT$ of money keeping the software engineers they now have. I can’t get this app to work to save my life or their jobs.

The latest update killed the app. It doesn’t work on my phone (iPhone 8 plus) or my husband’s (iPhone X). Doesn’t even load.

Redbox can't seem to manage their accounts well. I've been getting marketing emails every day. Today I tried to redeem a code and the app was logged out. Seems they closed my account. That's fine. I'm not a customer anymore. I'll just go to the theater or stream with other content providers. Bye 👎

Love Redbox but app locks me out stating password is wrong when it is not. I then go ahead multiple times to obtain a reset password that has yet to work after two reset emails received ;(

The new app is a mile behind the old app. It is slow to reserve Movies. It is confusing to figure out which redbox is closest to you based on map AND book the disc using the map view. Even small usability features have retrogressed.

It is clearly stated that On Demand is now available thru the app....downloaded and still get the message that On Demand thru the app is a no go. Bogus.

App is extremely slow. After selecting and paying for an on demand movie started watching and got half way through when it kicked me out. Tried to download three times an would get to 100%, then would get download error message. Tried deleting and reinstalling the app. After logging in again can’t see the movie in the My Library section. Tried another device, can see movie in My Library but no buttons to watch or download. Tried online chat, after selecting On Demand as the problem I was told to call. Tried calling contact number and have sat on hold for over half an hour and am still waiting to talk to someone.

Takes forever to login. Once in won’t load my library, just sits and spins. I then try to sign out and the sign out button doesn’t do anything. Who developed tour app Redbox, monkeys?

I rented Superman versus Batman call man download it. Pause the movie about halfway through to cook dinner. When I went to go on pause the movie instead of just playing the movie it gave a s***** error screen cleaning up the movie it expired even though I’ve had it for less than three hours, and I’m supposed to have it for 48 hours. Then when I finally did work instead of just reason we had to re-download it but after you download gave another error screen saying the download pills had to re-download again but gave no the error screen. I tried downloading it about five times but every time I did so the download failed. This app is a total piece of c*** and I recommend that you stay far away from it.

Every app on my Apple TV is working except this piece of c*** app!!! I have been waiting forever to watch a certain movie and it continues to shut off and will not work. We have restarted the app and the Apple TV multiple times. We even restarted our router and checked to make sure there are no internet outages around us. We are a Military Family with a baby and we don’t get out due to no one available to watch our child so going to the movies is out of the question and we rely on apps like this to give us mommy and daddy time. Worst Ever so freaking disappointed in this app. I wouldn’t even give it 1 star but you have to give it something. Waste of money to rent a movie I can’t even watch, thanks Redbox!!

Redbox sends out a $.99 code for on demand. I open the app go to on demand, pick a movie...no on demand buy option, only rent the disk. Go out browse on demand movies pick the same movie back to only disk. Some how I messed around with this s***** app for 15 minutes and got it to finally show a on demand option. Takes me to the payment screen. I enter in the information and then it says “something went wrong” and won’t continue. I refresh the page...lost the on demand purchase. Now can find the on demand option again. This app is garbage.

The APP on Apple TV just clocks. The movie trailer wouldn’t play either. I thought downloading the movie to my iPAD would solve the problem since the Redbox APP wouldn’t stream the movie either. I found that the iPAD Redbox APP clocks with the downloaded movie too. Zero stars.

Please revert to the old version. It keeps making me login and loses my password. Now it is requiring login to reserve a movie and asking for Touch ID. Then it fills in my password and immediately says I’ve exceeded login attempts and have to wait 30 minutes. Please fix your app, it used to be so simple and convenient. Now it is just sending customers away frustrated.

New update does not show the pictures of the movies. Please fix

So it’s been over 2 months that I’ve had this issue. Attempt to rent movies and go to checkout, the app has me always enter my security code, then proceeds that tells me there’s an error with my checkout. I’ve called customer service and they tell me yes their app isn’t working properly and to use a browser to rent through website. I’ve deleted and reinstalled, removed my card, still same issue. This is why I gave it one star. Either it works perfectly or it doesn’t.

Trying to find boxes closer to my house on my way home and what movies they have is frustrating on the new design. It try’s to be d**** proof by finding only boxes close to where you are now. Gave up and rented the movie on iTunes.

I had difficulty figuring out how to reserve a movie. I did ascertain that the $1.75 Price box was a button an kept clicking on rent a movie. & kept Sending me to the map. Finally got on line & reserves online. Figured it out.

I don’t know anymore if I’m looking at movies available in a local box or for streaming. If streaming, how does it work? The design and flow is utterly poor

Finally have Switch games at my local Redbox but they don’t show up on the app at all. Not sure why they wouldn’t.

Selecting a location used to be fine on the old app. Now, it’s very difficult to switch it and it is very easy to choose the wrong location. Navigation through the app is considerably worse. The old app looked worse but it was more functional.

La app no funciona, sencillamente nunca abrió

I don’t really care for your companies assertive ways in terms of updating your APP. In the most recent update I was not given the option. I had to update to view. Your customers should be given the option as they do with the 99.99% other APPs they have in their library. Perhaps you find other ways to gain viewership. Shame on you!!!

REDBOX MANAGEMENT, please, please,please! Stop outsourcing your customer service! Each time I had to speak to “Customer Service”, the people/company you’ve handed over Redboxs’ customers to don’t cast a good light on the company. There is such a problem with communication and understanding that it takes so much longer to resolve an issue that, in the end, you customers are frustrated even more than when the dialog began. On top of that, it leave customer doubting that they’ve been understood or if the issue has been genuinely taken care of to meet the users needs. I certainly hope this issue is addressed at your next corporate meeting. I respect Redbox and the many services they provide. I would be saddened if it became an issue to where there would be cutback of those services due to customers loosing faith in that business. Thank you for all that Redbox provides for our entertainment.

The update to version 7 has made it so that it no longer loads. It started as just the images and the each update/fix it has gotten worse. I can no longer log in and no kiosks can be located on the app. Deleting it.

Please fix Staying logged in Selecting a Box on the map

What a waste of time.

When I enter CVC for AMEX card at checkout, I get this error “Sorry, there was a problem processing your credit card, Please check your card info below and try again.” The code is definitely correct. Fix it!

I just started to use the new app. I can’t get it to accept my payment info. I’ve tried different cards and none of them will save. I can’t checkout if it won’t let me pay.

With all he streaming competition, you would think Redbox would make sure their app is easy to use, intuitive and functional. The map function does not work so that unless you know the exact zip code or address, you can’t move the map and find boxes. When trying to rent, often not able to pick the best box. Although I’m earning points, it is incredibly difficult to use them for anything. In fact, I’ve been trying for weeks to use my points for a free movie but no dice. I am forced to use a computer version which of course is not practical when you’re on the go. I’ll continue to rent from Redbox but I’m getting ready to quit due to the app.

I am having loggin problems. It is representative of how you run your company. I'm not a robot but you are..get it together. Also how many Redbox employees does it take to change a light bulb!

This app used to be quick and easy. Now it takes forever to find the movie you want and renting that movie after you find it is just as difficult. Please bring old app back. Newer is not always better.

Yeah. Don’t think Redbox will let you use any money off codes for their on demand movies, because they won’t. Tried to rent an older movie that they were charging $2.99 for, with a rental code I just had emailed to me, by them. Found it on VUDU for $.99. Can’t really compete, Redbox, if this is how you are going to play.

Several local Redbox locations rent Nintendo Switch games. Unfortunately, the app doesn’t show them.

This app is so slow, it won’t even let me sign in. It says something is wrong with my internet yet every other app on my phone works and my internet is working great with every thing else in my house. I’m deleting and not using Redbox anymore.

Constantly has issues logging me in. Does not allow you to stay logged in. Codes for promos cannot be simply applied at checkout. Much easier to just go to the box to rent stuff. Don’t waste your time with this app.

I’ve used this app for years to rent movies and it has always been super user friendly. They changed the rewards program and I went in to sign up finally and I’ve hit the sign up button about 30 times over the last week and nothing happens. Tried to restart my phone, close the app, etc., still nothing 🤷‍♀️

RedBox missed the initial opportunity to add 4K to their kiosks, but I’m happy to report that I just saw a unit with 4K UHD Blu-ray discs. I installed the RedBox app again, but was disappointed when I realized that 4K rentals are not in the app yet. Please add 4K rentals in the app. Expecting me to drive a war path of parking lots just to find the 4K Blu-ray I want is not a very good business model. People with 4K systems should be taking advantage of a 4K Blu-ray too. It may be too-little-too-late for RedBox, but this the the right move for their company and looking forward to the app being updated so that I can filter by 4K and make reservations prior to arriving at the kiosk.

Freezes often. Also, when I receive a message w a code, I should just be able to add it to my cart. Instead, I have to write it down, then enter it at checkout. That’s very annoying.

I am unable to load the app. It's always taking it's time. Is there anything wrong? I can only go to the website. Wished I could use the app.

Check you bank statements Redbox double charges people and then the dont want to refund ! Scammers in the making and they even went up on there prices

Every time I search for a title, it just freezes and I have to manually restart the app. Then, when you login to your account, if your password is incorrect, it covers the email text with the an error message so you have to go back to the last screen and re enter your email instead of being able to check if the email is correct. THEN, when you enter in your credit card number, the numerical keyboard fly out covers the text box which you are filling out so you can’t check if your numbers are correct unless you back out. Lastly, if you try more than a few times to login with the wrong credentials, IT LOCKS YOU OUT FOR THIRTY MINUTES!!! Along with the purple and magenta color scheme for “redbox,” a one star rating is generous.

Tried to get RedBox to open on my iPad and my iPhone 7, will not work! Guess they don’t want me to rent from them!

I use to easily rent movies on the app but for months now it never works. It is always buggy and tells me I must be offline because it can’t work but it’s just the app. I can rent using my phone’s browser so it is just the app that’s messed up. Don’t know what’s happened with the app but wish they would fix it

Before i have iPhone 6 Plus the app works really good after I got my new iPhone X I can’t get it to open!! I delete the app and installed again it didn’t work!! Any idea what’s going on?!!

Entered my card number correctly 15 times to start my account. Says unable to process. Garbage.

First ever app review. This app has really went downhill and is no longer user friendly. I now stay clear of redbox use.

iPhone 7 and iOS 11.4. Before the recent app update, this was so convenient. After the updates, I cannot log on to my account. The loading wheel keeps turning until it’s timed out. I rent less often now because of the app issue.

This app is just a pain in the neck if you want it for your Apple TV. They won’t let you pay through the app so you have to go to their website to create an account and buy or rent movies. Why would have an app if you have to do EVERYTHING through the website anyway? Not worth the hassle.

What the heck did you do to your video player?? Can’t even view trailers anymore! Please fix! Otherwise use to love this app.

Plainly put. New version does not work! 😖

This app is broken or something for some reason it keeps kicking me out of my account and I have to constantly reset my password to re enter my account

I open the app and it says go to App Store to check out what’s new and then I do and when I go back to the app there is nowhere to exit from the notification and get to the actual app.

I’ll make this short and sweet. The only thing the app is good for is browsing movies before you leave home. You cannot reserve movies anymore it keeps giving an error, so you do not get points towards free movies you cannot log into the Redbox to get points to get free movies they keep advertising their rewards program yet there’s no way to get the rewards.

I used to pick the Redbox kiosk I wanted by touching it on the map. That doesn’t seem to work consistently anymore. The app makes it easy to rent from the wrong location.

Hello, I downloaded this app and it’s not loading. The app just stays on the Redbox screen loading but never opens up. Please fix so I can use it.

I cannot pay for the movies after selecting them and have tried several different cards so its useless! Im done I will just go online!

There’s an old saying, “If it ain’t broke, don’t fix it!” Though it’s been around a few months, I’m just now getting around to writing a review.....bottom line.....I HATE IT!!!!

The latest version will not stay logged in. It is very annoying to constantly need to log in! Also the wishlist was combined with the upcoming movies so it is hard to tell which movies are upcoming or in the box currently! Would be easy to move the upcoming movies to the end of the wishlist and add a separator.

On my iPad the app will not change to landscape view which is important to me since my tablet is mounted in a keyboard cover. Other than this the app is fair.

I spend a lot of money with Redbox, renting movies every other day. My family’s just huge movie people. At first I was really enjoying the app but I keep getting notifications about rent 1, get 1 free and such but I’m never able to use them. The page won’t ever load. I just want to be able to use my deals.

The app does not remember my password having me sign in every week. Annoying and a simple fix.

Ever since they changed this app it sends me to locations very far away. I don’t want to drive 45 minutes to get a movie. 1.49 for a movie and another $4.00 in gas. It should show me locations near me even if it’s not in stock.

It keeps kicking me out when I try to reset my password!!! I have 2 temporary ones but when u kick me out and I try and use it now it says try again in 30min!!! How can I set my password if y’all keep kicking me out??? And also I haven’t been able to use my redbox rewards since there are no codes now u have to have the email/username then a password!!! Fix this!!

Why don’t y’all tell us the release date? That drives me crazy.

I downloaded this app today and was very excited to see that I could stream shows. I hate that the home screen presents vertically when the iPad is in a horizontal position. I rented my first movie and was watching it on my iPad Pro (To my relief, once the movie started, it rotated to horizontal position). I was half way through with the movie when I had to pause for a few minutes. Upon starting the movie again it will only show in vertical format...I have closed and re-opened app several times and movie still only plays in vertical position. Once this bug is fixed I would definitely give the app 5 stars...until that time 👎🏼👎🏼two thumbs down.

Remarkably enough, ou have to shut off a strong perfect Wi-Fi connection in order to use this app, and have it load locations, movies etc. For some reason it will not work on a good Wi-Fi connection. They pretty much reverted back to ancient technology I guess. A good way to lose customers.

Thumbnails don’t seem to load for lot of movie titles. The app is slow. Opening a message in app takes me to a blank screen. Agree with some of the previous reviews - If ain’t broken, don’t fix it. Have been using Redbox app for couple of years - not thrilled to open this version of app and hence, have been renting less.

Always kicks you out, will not accept the password, will not remember your settings, no ability to use fingerprint log in, will just use Amazon Prime from now on, less complicated much easier.

What is this nonsense!? I can’t tell which red box I’m looking at on the map... the list is right below the map but then on the map it does not tell you which box it is so you can book the movie before you go to the box. Simply r****** and bad design... the old app was so much better... someone must get fired.

Asking for my password every dang time I want to rent a move from my phone. STOP!

I don't know why it had to change, but this latest update is awful. I can't search by category (I only get movies for kids so I need to filter them by family/animated), and if I can, it's so difficult to find that I can't seem to locate it. Not happy with this latest version.

I arrived at the Red Box Rental machine and there were people at the machine spending a lot of time picking out movies. They continued this past the 9:00 o’clock return time. I didn’t get to watch the second movie but decided to return it anyway so I wouldn’t be charged for a second day. It turns out that because the machine was in use I was charged. I think if it shows that someone is on machine, and return is made immediately after 9 pm. The return shouldn’t be charged for another day!

I hate to use the Redbox app now. It’s slow, half the titles don’t show up.....please fix it!!!!!

Your app freezes and does not recognize certain functions. Especially during promo events.

App tells me I need to sign up for Redbox Perks in order to play Summer Spin, but when I click “Sign Up”, nothing happens. So, no Summer Spin for me.

Listen Redbox. I am sick and tired of having to update just to use your freakin app. Get it together!!!! And while your at it , how about some more new movies. If I wanted old ones, I would watch cable!!!

I really like the app and the membership perks, but it never wants to accept my credit card. My card works for everything else (even at the box itself), and I’ve made sure all my card info is correct but it still doesn’t work. Other than that, great app

Redbox’s webpage says “Just open the app and your movies and TV shows will be ready to download. It’s like magic without all the trickery.” Well, the tricks on us: this only applies to movies you purchase, not ones you rent. I rented movies to watch while traveling and offline, only to learn (after 10 minutes on hold with customer support) that you have to BUY the movie, not rent it, in order to watch offline. Amazon’s video app has this figured out- don’t waste time with Redbox.

Loved the original app when it first came out, and I’ve grown more accustom to hating each update even more.. Total intricately convoluted piece of dog doodoo. Exceptional non-user friendly approach to app form, function, and ease of use. “Please Step Away From The Crack-Pipe”

One can use the app fine no issues then suddenly one day you find you are logged out. Good luck logging back in!!!! Then you find you LOST all your points, your wish list, your credit card is no longer saved and will NOT accept it again!!!! You have to start all over new!!! I have done this three times so far!!!! Customer service isn’t much help they tell you to delete the app get it back wait 30 minutes or you will have to start over and create a whole new account and start over!!!! It’s so frustrating!!!! Today the app wouldn’t even find a redbox I was very close too it said there were NONE in the area!!!! It’s a horrible app that is worthless!!!!

Each new major iteration of this app seems to have some new scheme to boost “engagement.” I’m so tired of apps using psychology to push people toward ideas. Fine. Do that. But where are the traditional ways of organizing information like Alphabetical Order. What if I want to browse in the most straightforward and enduring means of organization? Bring back ‘ABC order.’ It’s four stars because, on the whole, the app is convenient. I rent on the app, pick up at the box. No lingering at the box and creating lines.

I reserve two movies on blue ray my movies weren’t there at all I all ready pay for my two movies but I found one on dvd and I had to pay for that one I never got my money back from the first two movies I rented so I will never rent movies from red box never again

App was my best way of renting .... Upgrade is not working with older iPhones ... Bad move business wise : (((

Update won’t let me in. Just get message go to App Store. I do and store days I’m updated. Back and forth and message won’t go away. Stop up dating so much and wait until you can get it right

It says add to the shopping bag and so you click that then you find the movie and it won’t let you add it.

Before all the recent updates app was great, always would look up a movie and reserve ahead of time. Now it never accepts my payment, gave up on the app. NEED TO FIX PAYMENT OPTION!!!

No iOS 9 support since early 2018, yet not everyone has the latest smartphones. In fact, those of us biking to a Redbox for a cheap rental instead of paying high convenience fees for streaming are more likely to be using older gear. It's no great hardship for the developers and makes good business sense to keep the app backwards-compatible, retaining a larger customer base.

Rented a movie under the “on demand” section to watch during a flight but after paying to rent the movie and accessing it through the app, there is no button to download the movie into the iPad to watch off line during a flight despite the website and app making it seem like you can download any on demand rental. When you click on the app link on the website, it takes you to the App Store which tells you there is no such app found. A waste of money and time.

Box art that never loads, buttons that don't respond and a wishlist that's more like wishful thinking as you play whack-a-mole while trying to select the movies you want and unselecting the movies the app decides for you.

They removed the kiosk from my local town. So I was trying to do the on demand and the cost for on demand is high. I feel like it should be cheaper to rent a digitally download versus going to a kiosk and renting an actual dvd. Do better Redbox

This app used to be super user friendly, now with the updates it’s horrible. When I look to see where there is a movie in a box near me it says no boxes found however on the website it shows all the boxes near me. When I try to add a movie it takes three or four attempts of pushing add to cart before it actually is added. And finally all my credit card info was lost and when I put in new card info and try to pay it says oops you need to add a credit card when the last four digits of the card are staring back at me under payment info. I tried to rent two movies for over 30 minutes before I just gave up...waste of time!!! Just go to your closest box and hope the movie is there or just use the website. Such a shame.

What would be nice would be if you could pick multiple movies you want to watch and the app would find a box that has all of them. Instead of having to goto 2 or 3 boxes. Fortunately, there a A - B boxes that are side by side and you can sometimes find two in one and others in second box next to it. Also, the description page could show ‘This movie was available on xx-xx-xx. ‘ When it’s a rerun. Or say you watched this on... Sometimes I remember wanting to see a movie, re-rent it then remember 5 min into movie oh gee, I saw this already.

Since weeks I am hoping for an update that fixes the problem. The app is absolutely useless on my phone right now. After opening I’ve been waiting forever to actually see anything. But it’s just running and running and running without ANY option to actually see something. Very disappointed about the “new app” since I cannot make reservations from my phone anymore.

Isn’t the whole point of the app so that customers can reserve movies and easily pick them up at the box with a single swipe rather than having to sign in at the box, search for the movie (hoping that the box actually has it still), pay, and then wait to be signed out all while inconveniencing anyone waiting in line? That’s how the original app worked. Ever since this has been upgraded, my credit card won’t go through. I’ve tried deleting the info and entering it again to no avail. I also contacted Redbox customer service about the issue and received no help. The girl I spoke with told me it was an issue with my credit card and that I needed to contact them, which was totally inaccurate because I could use it anywhere else including at a Redbox! I’ve seen a tremendous decline in Redbox’s customer service. It’s as if they want to force us all to stream movies online and discontinue the physical boxes.

If you don't update your phone you can't update the app and the old version of the app no longer works. Also on my husbands phone when reserving rentals it tell you there was a processing error but charges you anyways. They've really s****** up the app.

I been using red box for years. Since the new update I have been unable to few my messages in the mobile app.

Gracias por la aplicación

This version is so much slower than the previous. And searching in a location other than your current doesn’t fully function. I like to pickup movies closer to home after work since that’s where I’ll be running errands. Even though there are tons of boxes out there, I’ll get “no search results” or just one or two. I also miss the written description of the movie. Now there’s only a trailer to play. I’m not always in a place to play audio, and I can read a synopsis in seconds compared to watching a 2 min trailer. I second the other reviewers frustration, which has nothing to do with the app. Waiting forever for someone to browse and pick and pay for a movie when I’m there to quickly just pick up my paid rental. I haven’t saved any time because of that.

I can’t open the app

FAQ says Touch is supported but when i sign out and try to sign in app requests login information. Please add the feature or correct faq and explain why it’s not available. I believe earlier versions of app supported Touch.

If you ever forget your password and get a temporary one sent to you to log into the app it doesn’t work, even if you directly copy/paste it. Even better after you try it a couple times then this app will lock you out for 30 minutes. Glad they think someone will steal my identity to rent movies. I’ve been locked out of this app multiple times but never once out of my bank account app. Won’t ever use this app again, very frustrating.

My App is not open

Shut out of this app on my still very functional iPad due to it being limited to ios 9.3.5 by Apple. This app version of Redbox requires ios 10.0 or greater. Bye bye to many millions of 3 yo iPads Is this the best way to do business?

Put the old version back, this is a significant downgrade... On iphone SE there are buttons OFF the screen Everything from login to UI design is horrible in comparison to previous versions. Not just different, we are talking bad design and obvious problems throughout.

New update is crap. Make it easier to locate red boxes and see what’s available again.

Navigation is a pain due to moving everything around. They used to operate off of a simple interface similar to google. Easy to use, user friendly. Not any more. Not to mention after I entered my credit card and chose that as my method of payment, it continually said I did not choose a method of payment. My wife and I gave up and rented off of sling. I hope they simplify this app and make it more efficient.

I used this app to rent movies, but after the new update I cant. I assume there are ot Redbox Please update this app.

Has many glitches. Freezes a lot. Can’t search without freezing. Doesn’t show my whole wish list. Please fix. It was great before.

App keeps saying there is an issue with with my credit AND debit card(s), which I’ve re-entered several times. So freakin’ annoying!

You should make it so the app can still be used with older iOS versions - hate it when you stop making an app stop working bc it requires a certain app version

I have three Numbers associated with the app, but i have nothing new. The app tells me nothing

Love love Redbox

In the past, I did not have to enter my password every time I wanted to use the app. Now, I have to do it not to mention if you enter it incorrectly, it locks you out for 30 minutes. Also, I feel like previous version was easier to use. I am so disappointed with this upgrade.

The instructions for renting on demand were unclear. Also, the on- demand prices are no better than any other platform. I will be sticking with iTunes. I don’t even have a dvd player anymore so pick up & drop off isn’t an option either.

The current version has no release dates listed next to upcoming movie titles. The app seems to function well, but it does not offer the same basic information as the website. This was the one feature I was looking for.

Much less user friendly than previous; for instance: movies on your wish list appear as though they are readily available when they are not. In order to see if they are, you must click on each and see if they allow you to reserve it. If not, it’s not available yet. Old app wish list showed available movies first, and then future ones by release date.

Been a while since using the app. Just wanted to find which redbox location had a movie. Can’t do it in a few clicks apparently. I don’t have time to learn an app all over again. Delete.

I think it is a great app overall but it has one BIG flaw - when you reserve and pay through the app, you still have to bring the card to the kiosk. This is problematic. If you don’t have that card with you or if someone is picking up the movie for you, it doesn’t work and it’s so frustrating. The app should give you a code after you reserve and pay and then you punch in the code at the kiosk. Soooooo much better. Plz consider it REDBOX!

It was working perfectly fine it updated not working anymore. Sad about it because i loved using it. Had to delete

Inconsistent navigation (some icons only available when in the “my redbox” screen. Locator is an awkward partial overlay that allows scrolling on the screen behind it. Map view works occasionally, had a few issues with selecting specific locations. Disappointed with this redesign (and the site redesign, too) that makes it difficult and frustrating to perform simple tasks.

This new faster and better app is a piece of crap. It will never take my credit card. Continually tells me I need to add a credit card, even though I have two on file. When I try to add a credit card it tells me it cannot take that credit card. Even made a brand new account and it will not take a credit card, so I can’t ever reserve movies before I go. I’ve tried many different ways to make it work and it does not work.

This app allows me to browse only one box at a time. Well at my Walgreens there are 2 boxes side by side so it would be nice to search them both since I don’t care which box I use. There are many boxes in my area and if I find a movie I want to rent it is 6 and one half dozen which one I have to go to. I hate having to search them one by one. Usually I’m looking at roughly the same selection at each one. Just use that fancy computer y’all have to create a compilation of the 3 or 4 or 5 boxes I’m willing to drive to.

A month ago - or more- I tried to use my Visa card to complete a reservation on the app. “There is a problem with your payment” I called the company. After being grilled for why it was “my error” the representative admitted there was a problem with the app and I had to go rent starve box. This worked fine with the same card I had tried to use with the app. Today...same thing. Does Redbox have an IT department????

This would be a good app if it actually worked. The app is broken, every time I search a movie or game the app freezes and I have to force close it. I would give it 0 stars if I could.

Why did you have to mess something up that was fine? My wife did the update and she hated it so I postponed updating it on my phone until I was forced too.

This app seems to forget my password constantly, which wouldn’t be bad if it was able to use the password keychain or even Touch ID... But it doesn’t. When I use password keychain it says the email/password is incorrect then locks me out for 30 minutes, forcing me to update my password. Then when I use the provided temporary password (which is a convoluted mess of dumb symbols rather than a simple uppercase lowercase passcode) it still didn’t recognize, and as a cherry on top doesn’t recognize copy and paste functionality either. Let’s be honest here I know data security is important but this is redbox, lets not pretend we have nuclear launch codes tucked away here. If this doesn’t get fixed I’m switching to a different company.

Since the second to last update, I have not been able to reserve a movie it fails on the payment. I have re added my card and still won’t work. It’s very frustrating since I used it for years without issue until now.

Nothing ever loads. It can’t locate boxes, give me move descriptions and barely pulls up the picture to the movie. When they changed the look they messed up big time!!!

My complaint is not being able to sign in using my debit card that is paying for the movie. I try signing in with the “sign in” button, but it says there was a problem so I don’t get the savings I’ve earned. When I go through the app, it says the movie isn’t available at that location (when I looking right at it) and asks if I want to search another location. If this update helps, I will change my rating to 5 stars.

Before a recent update, you could see when an upcoming movie would be released, but no more. You have to look elsewhere to find out when you can actually get the movies they advertise as coming soon.

The new app is painfully slow even with an update only one day ago. Remember the saying “if it’s not broken, don’t fix it”? The redesign killed this app.

First review I’ve ever left about an app and I’m giving it one star because it’s horrible. Don’t need the extra pretty colors and busyness that this version has. Latest version was the best. Get in get out. Crashes all the time and trying to load a location for pick really sets it for a spin. Keep it simple stupid. All we want to do is rent a movie and watch a trailer on occasion. I really wish companies would just leave well enough alone. We were all perfectly content with the previous version. Don’t need your over bearing eye candy in order to pick a simple movie.

After losing my pass word Redbox sent me a new temporary password which did not work either. It can’t be my email address because I received a new password. Idiots.!.

This version does not find the Internet while all my other apps work normally on the Internet. Deleted and reinstalled. Same issue. Worthless. Using iPhone X and latest iOS 11.3.

This was a 4 Star app but when they reformatted the app they took away a couple of nice features. The biggest thing the latest update took away is the share option. This was very helpful when my wife didn’t know which movie I was texting her about. Also it seems they took the delete option away from inbox. So expired offers seem to just hang around.

Can’t rend the movies directly through the app. Can’t watch on tv when phone is connected to hdmi cable. Waste of an app

I can’t believe they don’t have a landscape app for iPad! It’s 2018

I dislike the new update.

You need to update. You need to login again. Sorry, that update didn’t take, do it again. Now login one more time. If you don’t mind jumping through some hoops here… Now we’ll just make sure the keyboard covers up the place where you enter your password so you have to do it in the blind. What’s that? You’ve already passed the Redbox and are now going home in disgust? Wait! Come back! Perhaps we can interest you in a new six-factor authorization process. I think I prefer to pay Vudu twice as much.

The app now requires you to upgrade to latest version but requires you to have IOS 10. The old version of the app no longer works.

Love the app. Super friendly. Easy to rack up points and find the movies I want to see. Definitely using red box more then I use to b/c of the app.

This is not user friendly app for on demand

This is the third time I’ve tried to redeem points for a movie. I have 2050 points, it only takes 1500 to rent a movie, but the redeem button doesn’t work. I love Redbox, but they need to keep their promises.

Redbox sent me a deal... rent a disc at the box and get 50% off an OnDemand. Good deal! So, I went to the box and rented a movie for the kids and figured my wife and I could stream. Put in my code and every time I did, it kicked me out of my app on my Roku. So, I figured, I’ll just pay full price for the stream, but every time I clicked to process payment, it kicked me out of the app. VERY disappointing!

I use the app on a very regular bases and like it very much. With that being said, there are some things that could be better!!! If you rent a movie you get the points for the first night, but let’s say you keep it for 6 days....you should get the points for all those additional days / $. I mean your payoff or it.

Discs are sometimes bad... though not really there fault and Customer service is usually good about compensation of damaged discs. Some Redbox machines could use a little more T.L.C. Too sometimes they don’t read cards or touch screen damaged. App doesn’t display Promottions you have earned and saved away that online it’s does and interface could be mad a little more user friendly

If somebody can explain to me how to actually rent a movie on demand through this app, I would be shocked. I can watch the trailer. I can get a helpful pop up that tells me that movies on demand are viewed through the app, but nowhere does it list the price of a rental or let you purchase it. Maybe this was just an issue with the new Mission Impossible movie. Or maybe you can’t stream movies from this app on an iPhone SE. I don’t know and I’ll never waste anymore time finding out. But the worst part about this app is trying to use it to find if a particular movie is at available at a box near you. It often gives you no results anywhere within a 50 mile radius even though the website says otherwise. When it does give you results, toggling to a map view makes those results disappear. You’re better served opening redbox.com in your phone browser.

The app is a huge PITA. Never is the same after an update, nor will it recognize stored passwords. Every time I use it I have to create a new password and also mess with 1 or 2 captcha boxes

For a major company this app is a complete disaster. When you load the map of nearby locations and tap on one nothing happens. You have to manually scroll through and find a location. Then when it is time to enter credit card info it is rejected every time even though it is a working credit card. Worthless!

This app is terrible. I’ll find big foot before I figure out how to watch an On Demand show. You go to the On demand section, pick the movie, then there is a button that says how to watch On demand, you click it and it says “use this app to watch on demand.” There isn't an actual button or way to rent something on demand. Every time I try to add a Promo Code when renting a DVD at the box the app shuts off and I have to start over. This app has a lot of issues that need to be worked out.

App does not work don’t waste your time bought a movie on demand and it will not load ... don’t waste your time

Hate the app. It won’t even load. I’ve deleted and reinstalled it but it just keeps loading. I have to do everything at the website.

I love being able to reserve a movie. It makes it so much easier to have my husband pick it up on his way home from work. Or I can run by quickly while I’m out running errands. I like that I can trade points for rentals. It’s great that it has the upcoming movies.

I’ve had a $25 gift card that is applied to the account but mysteriously it never works at checkout. So my Father’s Day gift from last year is a bust. Also you can’t call them to fix or at least I haven’t been able to.

I tried to watch an On Demand movie and there was absolutely no way to watch. No button no place to download nothing. Pathetic app.

The app works well for the most part, but it’s very annoying to have to sign in every time to my account. Please just make it fingerprint authorization. Also a feature suggestion: when looking at the map view location where the Redbox movie I want is, PLEASE allow me to just tap on the map icon, rather than having to figure out where it is in the list. There have been so many times where I select a Redbox and it’s another mile down the street then the one I thought It was at.

When you try to rent an on demand movie it’s says click here to learn how to watch on demand, after clicking it says add to your library to watch, but there is no way to add to your library. So there’s obviously a problem. Besides on demand not working the rest of the app is great.

What is the point of this app if you can’t watch anything on demand!?!? First off I had to call to even figure out how to create an account and when I finally did, I browsed, would tap a movie to stream and it just says “watch on demand through using this app” ummmm...but it won’t let you watch it?? Definitely need to fix your app/system!

Since the last update, the app just tries to load. If it finally does load, everything freezes if I try to click on the messages. Not sure what’s going on but please fix this!!!!

Unable to log in using Google even after most recent update......I give up

Unable to watch in demand movies. When I click on the button it just says use this app to watch on demand titles but it doesn’t actually let me watch on demand titles

I was going to try the new service but I couldn’t find a way to rent the movies for On-Demand viewing even when setting the search filters to only show me On-Demand movies. Finally logged into the website and saw that the button existed for many of the movies I had considered in the app. I don’t understand why I have to use the website to rent On-Demand movies, I should be able to do it through the app if that is where I’m going to be watching them. Very convoluted system. 2 stars because the rest of the features in the app work well.

This is a real blow! I just want to watch Wolf of Wallstreet. It’s only available on demand and for some reason the app won’t let me log in 😢

Since the last update in early December 2018 the app has been nonresponsive. This is on the iPhone platform.

Ever since you added on demand it’s a mess not organized. All over the place. Can’t do on demand the perks keeps asking to sign up 😒🙄 once should be enough. Remember me doesn’t remember me. Have to login in for everything... it keeps going back and forth between the app and internet annoying everything and I mean everything needs work. Can’t even find by category anymore. I can go on but I don’t have the time. They also need to find a way to connect from internet to app or text to internet to app... like other apps do. Oh almost forgot the perks should be signed up once and done not everything week one and automatically do it for us once we signed in once!!

Since last update my ap will not load anymore

Horrible app. You rent a movie and then there is no way to see what movie you rented or even what location you rented it from. It states “transactions take 48 hrs to show up”. Well what good is that?!?

Works well enough for what it's supposed to do, but keeps asking me to sign up for the perks program, when I did months ago. Shows movies I select in boxes an hour away when the boxes in my town are way down on the list. Won't do landscape mode like all too many apps for Apple. And the points system is just beyond confusing.

I’ve tried 5 times in a week and it never opens. App literally will be open for 20 min and nothing if I could I’d give it no stars.

Sad to say goodbye to redbox, but the new required update requires iOS 10 which isn't compatible with my iPad2. Yes, it's an older iPad, but it works. So long redbox

Redbox app works in reserving discs, but it has eaten coupon codes of mine, forced discounts that have caused me to lose winter spin entry and their customer service does not actually respond regarding issue, just states try again. And when you call, Redbox says they don’t have anything to do with the Winter Spin and would require you contact them, but they don’t actually respond within the 24-48hrs as promised, no response, so no resolution.

Really use to like Redbox. 2nd disc in a month that did not work. They did nothing. Have to pay for something that doesn’t work. Should be illegal.

This app is okay at best. I hate how when your looking to rent movies and both are not at the same box it deletes your first pick. Instead of just picking that movie from the new box. Just have to redue everything.

Never plays the ondemand movies, always having login trouble, impossible customer service. Stick with amazon prime.

Very easy to use and very convenient for rentals. All you have to do is reserve the movie of choice with your app and go to the Redbox location of your choice and pick up the movie. It’s that simple!

I feel that when you rent from the machine and earn any credits that they should stay in your account till you decide to use them and not expire after a certain time You spent your money and earned those credits they should be yours to use when you want not in a time frame approved by red box I lost six credits because of this asinine program and because of this I do not rent as much as I used to !!!

Winnie the Pooh will come to life before anyone here first answers the phone or carries out its promise to help you. Seems like they just don’t care.

It would be really nice if you could allow for notifications when a movie is picked up, returned, or has been rented (not returned) for over 3 days. This will avoid people accumulating unwanted fees in the event they forget to pickup or return a movie. I’m not always the one that returns the movies we rent, I have a family member return it and it would be nice to be notified when it is returned. 👍🏼

I tried to watch trailers on demand! Couldn’t watch at all would download then shut off! Glad I didn’t spend money on a movie, someone said the movie was just as bad and was promised a refund but never got one! I guess NETFLIX went downhill when new management took over!

Never had a problem except when one dvd did not work due to it was scratched. The red box operator was courteous and friendly and solve our issue. Thanks red box.

This app is not good. It auto signs me out like almost every day. Then gives me s***** notifications as if I didn’t already have an account. Stop auto signing me out everyday!

App works great for searching and reserving movies, but it always logs me out and is super annoying to have to log in every time I open the app. Please fix!!!

Love the deals, easy app to use, fair rental period and great movie selections!

App no longer loads after update on iPhone XS Max. It is now completely useless. Don’t waste your time. Deleted.

App works great for searching for a movie to rent at a local box, but disappointing for the On Demand portion. There’s “new movies at the box” and there is “new movies on demand” categories. Yet when you look through the new movies on demand, they are not available to watch. Why aren’t they in the Coming to On Demand category if the aren’t available until a later date?

I love this app. It makes renting a movie so easy. The rewards are great and it is easy to use.

Suggest that when it shows your profile rented a movie on your wishlist, the wishlist should drop that item on its own.

If this works it’s great but when it doesn’t it’s like someone relentlessly poking you in the eye. I stopped using the app because the password reset function wouldn’t work and I couldn’t log in from a new phone. Their tech support at night just tells you to try again multiple nights in a row and hangs up on customers. There is no escalation of tickets. I finally created a new account with a different email and I think I ordered that way a while back. Well I have another phone and don’t remember which account was which but password reset works now. I tried for an hour to get a discount code to work. I have a credit card on one and the other won’t allow it to be added. The one with the cc won’t take code but no explanation of why. I haven’t been using the rental for so long I don’t feel any true loss. Wish I hadn’t wasted an hour fooling with this flaky service again.

I have recently had a problem with the app and the event for the spin to win winter event. I registered, rented multiple movies, returned them and waited for my credit. It never came. I contacted customer service in regards to that. They told me I had to be registered online. I told him I was registered in the app, but he told me that wasn’t the same!? Which couldn’t be accurate since it’s the same registration process. Then he asked for my email to actually see what the problem was. He then informed me my purchase wasn’t a required rental purchase! Only new releases. He was not helpful, he almost misinformed me without investigation, and he was short and rude through the online chat. Jaymore has terrible customer service skills, and should and have more of a customer friendly attitude. I used this app all the time years ago and stopped due to similar service. Disappointed that it has only gotten worse. I’d rate zero stars if that was an option.

Very convenient

Downloaded the app and was trying to add credit card information. Was unable to find anywhere to put card information. Whoever created this app is a moron. Deleted app immediately.

I hate that when Redbox was either bought out or sold to another company, things that I liked changed. I’m a longtime user and although I haven’t used them since July 2018, this new company promises points for things I’ve already done....but I don’t get the points bcuz I’ve already completed these activities 🤔I HATE having to SIGN IN at the box just to earn more points. I liked it when I reserved a movie online & all I had to do to pick it up was simply choose ‘pick up’ then swipe my card and leave with my movies. If I have to stand there and sign in, I might as well stay there and choose movies. Isn’t the whole point of picking up the movie supposed to be about faster transactions?!! No matter ‘how fast’ u try to make this process through the app, I don’t have time to ‘sign in’! So for this reason (& too many others), I’m out!

Tried to order movies and constantly get a card error despite my card info being correct and trying multiple cards. Called customer service and they told me to use the web browser. What’s the point of the app then? Don’t waste your time on this useless app.

Used this app and just keeps getting better

This app is pretty much the worst in design.

Redbox literally changed the world of renting. And win they added there app, they couldn’t have made renting more simpler. I literally rented by phone, stop at the box I reserved it out and quickly pick it up. So I can rent anywhere, anytime and pick it up later. It’s perfect. I haven’t tried the on-demand service yet but I look forward to it when I do.

Never loads, ever. I’d have more work trying to search movies with a potato.

Easy to use and works every time

Very slow to react when I try to navigate

Had this iPad app for several years, it works-but not well. Now it tells me there is an update. So I go to the App Store to get the update. There is no update-my only option is to open the existing app, which when I open it-tells me to update it. Clearly Redbox isn't maintaining this app. Use the iPhone or PC versions. Terrible QC in their Development Dept!

In the mid summer of 2018 app starred to fail (or not process) during credit card portion of the transaction... Now app will not even allow me to login to my account. Uninstall, reboot iPhone (8) reinstall app - can not log in let alone process credit card. IRONICALLY, I can login and purchase using Safari browser on my iPhone... what’s the point of having an app that doesn’t work?

Quick and easy to use. Great promotions and rewards. Sends me new release list every Tuesday!

Great app just some people are just not educated enough to be tech savvy

Why do I constantly have to log in?

Love this app in renting and reserving movies before picking them out at the Kiosk rather than standing and making your decision

App ad website no longer work on my older pad.

One of the main appeals of having a specific app for something is not having to sign in every time you use it. This app signs me out within a day or two, forcing me to remember my password, and they require fairly stringent password rules. If I don’t use the app for a while I often have to reset my password. Touch ID would help a lot. The app itself is fine but having to sign in every time makes it like using a mobile site, without the benefit of at least having your email fill in from Safari. This would be a 4 star app otherwise, seems like a simple fix.

The app is trash, poor design and not user friendly. Spent 30 minutes trying to figure out if couldn’t stream my movie from my device because maybe my internet wasn’t working properly, only to download the movie and still not be able to stream. Rented the same movie for 99 cents off off google and streamed it instantly. Waste of time and money. Redbox, you owe me $3.22.

I always have the hardest time navigating through your app and it’s so frustrating. Please redesign your app and make it simpler and easy to use.

I love the ability to search a specific Redbox and know exactly what is available. It is super convenient to reserve your movies, and not take forever at the box trying to decide! So convenient when it’s busy or cold outside!

I love the Redbox app when things go as planned —very convenient. But there are serious frustrations when there’s a snag. Several times I’ve reserved movies only to show up at the kiosk and find it’s out of order. There’s no way to Kenya kiosk is out of order before you make your reservation. There’s no easy way to get your reservation moved to a working kiosk, cancelled, or refunded. Your basically stuck emailing the company and hoping for resolution. If you still want your movie, you have to start from scratch...oh and you can’t reserve the same movie at a different kiosk, because you already have it reserved at the kiosk that’s out of order. . There’s no way in the app to see what you’ve reserved or where you reserved it. Hopefully you can remember or you have to go to your confirmation email. There’s no way to deliberately reserve movies at multiple kiosks in a single reservation—it requires separate reservations. There’s no way to move your reservation to a different kiosk. Like I said, great app when things go smoothly, but any hiccoughs are frustrating beyond description.

I've been using this app for a couple of years now and I find it easy and quick to use.

But the Winter Spin game ripped me off! It landed on Yippee Winner and told me I lost! So rigged!

Overall pretty good, but you have no option to search for a kiosk for a disk drop off if you are not from the area within the app

Sorry guys!!!! We were expecting more than this.

Used to use the app all the time, but now it tells me my credit card won’t work. I was able to check out the movies on the laptop without changing any info, so it’s not the card, it’s just the app. There have been several times I’ve been away from home and just decided to go with Vudu when I get home since I couldn’t pay via the app. Need to fix the app bc you’re losing money.

Streaming Library Is Missing Rentals On iPad app! Been this way for weeks now. Please fix!

I have used this app for two years and had know major problems until I decided to try the on demand. It tells me I can rent movies on demand but there is no option anywhere on there to do it. The option to actually rent on demand doesn’t even exist. It did ask me to register my Roku device but I don’t have one and I’m not buying one just to stream movies from Redbox. I guess vudu will continue to get my money

Absolute garbage... these guys will never be up to par with Hulu/ Netflix. Don’t waste your time

I even tried “chat”. While on hold. The best advice i got was delete app and reinstall. Click. Don’t frickin’ waste your time like I did. Unbelievable.

The app is just about perfect as far as I am concerned now that you have added using points at checkout. Next step- on demand checkout while browsing on Apple TV!

My idea of redbox is to get cheaper than anywhere else. The prices are the same if any other rental. Then you do a promo that HD movies cost over the amount it includes! Pretty such this will get discounted a second time.

Seems to play ok but there is no ability to rewind or fast forward on AppleTV. I rented a movie via On Demand last night — I could only Pause/Play or Restart the movie from the beginning. Such a basic function missing is unacceptable. Additionally, the audio from the app was very quiet and I had to crank my home theater system just to hear it. Please fix!!!

The app itself use to be useful & quick but now it starts to crash on me and not be able to load trailers... The internet is fine on my end but, I believe y’all are due for another update.

The app doesn’t accept promo codes. I received a 1 day code and entered it in the app and was informed that the code wasn’t valid. Did the chat session with the customer service rep and was given a new code. That didn’t work in the app either. So to reserve a movie in the app to make sure it’s available at the box when you get there, you have to pay full price. Can’t use the code. I was told by customer service that “it’s best to use the code at the box” so they appear to know this is an issue. Unfortunately if you want to pay in advance with the app so you can reserve your movies, you’ll have to pay full price. Plus their chat feature forces you to delete your last comment before you enter the next. Also, even if you have a promo code in your in-app mailbox, you have to write it down. You can’t copy and paste it into the promo code screen since it’s an image.

The app never works with FaceBook login or fingerprint, and has such a complex password requirement that I cannot remember it, therefore I have to reset my password every single time, and that only works 50% of the time.

This app is moderately functional. It would be more useful if it sorted the list of boxes that had your requested disc by closest distance when location services are enabled. Previous versions did just that. The app has access to the data required, it just doesn’t sort that way.

Will not allow me to use my credit card with the app, keeps saying sorry there is a issue. Three months and they still can’t solve issue. Card works fine at the box and online, just won’t work with the app.

It’s impossible to pay and navigate the app. Looks like they don’t want your money I tried 3 different cards all get errors. Easier to go and pay at the box

I’ve been using the same credit card with this app for years. After this latest update, the app says there is an issue with processing the card. Card is fine, I use it for everything. Sad to see a great service and app go downhill!

I’ve never had a problem with Redbox in person but this app is absolute garbage. For signing up for their rewards I received a promo code that couldn’t be redeemed. Great service! I have placed movies in my cart and had them removed. App crashes randomly. They asked for my CC Info and it wouldn’t save. Just a terrible app

Redbox’s app used to be decent, but the last few months it has been terrible. I’m not sure at what update it began, but now I cannot rent anything or redeem points. When I enter my payment information, even though it is correct, it tells me there is something wrong. And when I try to redeem points, it tells me I don’t have enough, even though I have well more than what is required. The Redbox kiosk lets me use my points when I sign in to my account, but the app doesn’t. Right now all the app is good for is finding out if a movie I want to watch is available at my local kiosk. Once these issues are fixed I will improve the rating. Until then, don’t waste the time or storage space to download the app.

I don’t understand how this has an average rating of 4 stars. This app barely will load for me. When it does finally hit the screen for movies the pictures for movies don’t even come up most of the time. I’ve tried deleting and reinstalling. I don’t understand why it’s soooo slow. iPhone 7. Shouldn’t be this slow. Very frustrating.

Great for browsing movies at various locations. But the checkout never works. With perfect cell service or fast WiF, there is always an error.

I’m constantly being asked to sign into my account. No other app does this anymore - especially if they leverage Touch ID. Second, it’s easy to rent from the wrong location as the map interaction is not intuitive at all. It should default to showing my location and the closest Redbox.

This app always crashes and clears out my inbox every single time! Very frustrating! I end up going to the actual website just to browse and reserve movies.

This app has more bugs than a roach motel. It cannot process credit cards, undoes promo codes, cannot process points. It is basically useless. I wish all of these features worked, but I basically use it to locate the movies I want to rent and take care of the transaction at the box. Be better!

Website is much better. App will not allow map functions. Shows you closest redbox locations but you can’t select them from map. Deleted the app after trying it two different times. Worthless.

This app is so bad. It doesn’t save anything you do and never loads. It glitches all the time and makes me s crazy and frustrated!! Do not install this app. It is useless.

I can select movies and locations just fine. However, paying for them or trying to use points to get a free rental is another story. Tried multiple times to rent yesterday but it kept saying there was a problem with my payment method, despite trying several different methods. Finally just rented at the box. Today, tried redeeming points for a free rental but it said I didn’t have enough points, despite having more than enough. Did it online with no problem. App needs work!!!

So, I downloaded the app to watch movies on demand, but you can't actually rent or buy through the app. But it doesn't TELL you that anywhere. I literally spent a half an hour trying to figure out how to rent a movie on demand through the app before I went online to try. There was an option online, but then I entered my card info and it kept saying I needed to enter my card expiration date (which was already entered) tried three times to fix this issue and gave up. Redbox is just getting worse and worse every time I try to use it.

The past year this app keeps getting worse and worse. When I open the app on my iPad Pro or iPhone XS Max. The app tries to start just to show a bunch of movie projectors instead of movies. The trailers don’t ever want to load anymore either. Convenient's of app is just not there anymore. Constantly having to get on computer just to rent.

There is no working On Demand feature in the app and on demand has been around for like a year now.

This app would be so much better if the “On demand” feature was better. After spending 10 minutes trying to play a movie, I finally just went to amazon video, rented the movie and played it. Literally took 25 seconds on Amazon. Love Redbox, but the on demand needs improvement.

Can’t copy promo codes in messages so you’re left with writing the code down to use at checkout. The app should be smart enough to automatically use the promo code. Viewing on demand titles only gives you options to rent dvd or Blu-ray. The only way I’ve found of renting on demand movies is going to the actual website. So what’s the point of using up space on my phone with this complete garbage of an app? iPad app doesn’t support landscape view so another ding. Deleted app on both devices.

When Redbox has reward promos app is slow or sometimes fails to recognize what you’ve checked out in order to receive your reward. Also, app payment method has issues and doesn’t recognize credit card. Contacted RedBox service about this and they never resolved the issue. Service staff is not very knowledgeable.

Way to complicated to rent a movie. It’s just silly I can’t rent a movie on the app.

I can’t even get the trailers to play any more. I’m outa here,

I rented a movie From this app and we could not watch it, called customer service and they told me tough no refunds

This app is so secure I can’t even log in to it for my own protection!?!?!?

When you try to browse boxes to see where a certain video is-it doesn’t even show you the city on the address. I live in a rural area where there are a bunch of small towns with redbox. Very confusing! Need the city back on. It’s real easy to rent a video in the wrong city thinking that it was nearby. Dumb!

It hung 5 times in 10 minutes. Unusable!

No way to watch on demand. Just has a button that says “how to watch on demand?”. You press that and it tells you to “use the app to watch tv and movies on demand” feels like I’m being wound up.

Redbox on demand doesn’t work, can’t watch videos on my phone or tablet

Not a fan of forced updating. When I want to use app and then have to update before I can use. That's just not customer orientated.

If you’re using this app to try and find out what’s in a particular box near you, don’t bother. Navigation is beyond garbage in this thing.

No se que pasa con esta app la descargo y no la puedo abrir

Would like to see descriptions for movies which the app doesn't seem to have.

The circle spins until the phone goes to standby. iPhone SE, iOS 10.2.1, Redbox version released 12 December 2018.

This app was obviously designed by untrained monkeys. The UI is terrible and trying to do simple functions is tedious. This was my first time using Redbox and based of this experience- delete.

How do you use the on demand feature? It not user friendly.

This app used to be fine/ easy to use. Now it’s terrible. Can’t find anything quickly. Can’t pick a location easily. Doesn’t have one of our closest Redbox units on the map that’s been there for years. This needs an overhaul - perhaps go back to the old design - at least it was easy to use.