Moviepass App Reviews

By MoviePass, Inc.

star star_half star_border star_border star_border 1.9 / 5
Moviepass app review

Moviepass App Info

  • 50 Ratings
  • Price: Free
  • Category: Entertainment
  • Updated: May 3 2018
  • Version: 3.0.1
  • Size: 115.47 MB
  • Seller: MoviePass, Inc.
  • © MoviePass, Inc.

Moviepass App Screenshots

  • Moviepass review screenshots
  • Moviepass review screenshots
  • Moviepass review screenshots
  • Moviepass review screenshots
  • Moviepass review screenshots

Customer Reviews of the Moviepass App

Worst customer service I have ever encountered

star star_border star_border star_border star_border

Smalltowngoirl's Review of Moviepass

Reviewed on 5/4/18 9:41 PM

MoviePass has the worst customer service. First it’s impossible to talk to someone via phone or chat. Then when you do, they are rude and not helpful at all!!!!! I loved the idea, but I HATE the company. WOULD NOT RECOMMEND

Pretty mad at MoviePass

star star_border star_border star_border star_border

Davt15's Review of Moviepass

Reviewed on 5/4/18 9:40 PM

The app works fine. The one star is basically for the poor quality of the company. Purchased a MP subscription on April 30 for both me and my wife (2 subscriptions). They only offered a 4 movie a month plan (not the unlimited). They made me pay for 3 months at time even though they advertise a month cost. Two days later(before I even got my card) they bring back the unlimited plan. They offer no phone number to contact so I use their chat feature on the app. I ask how to get switched over to the unlimited plan since it was purchased only 2 days prior and is the exact same price(and again, I have not even gotten the debit card they send to use). I was basically told there’s nothing they can do and then they ended the conversation. They have the worst customer service. I can’t even cancel my subscription because they won’t refund any of the money because the only way they would let me purchase the service was 3 months at a time. Absolutely regretting buying from this company.

Rip-off company policy

star star_border star_border star_border star_border

Mikermiker's Review of Moviepass

Reviewed on 5/4/18 9:33 PM

This was great for 4 months, then they upgraded the app and it wouldn't work with my phone anymore. The company just says "Sorry, too bad, no refunds". So they've reneged on 2 months of what I paid for. There's a class action lawsuit here, lets see some lawyers take advantage of the opportunity!

Bait and switch!!!

star star_border star_border star_border star_border

Clarkimus7887's Review of Moviepass

Reviewed on 5/4/18 9:26 PM

As a movie lover I was so excited to get MoviePass. But when something seems too good to be true it probably is. MoviePass sold me a monthly membership where I could see one 2d movie of my choice each day. Now it’s their choice. If I want to see a movie again I can’t. Which means when friends ask if I want to go see the film I say no. I don’t go out and see other films I’m not interested in. There’s no benefit to having a pass that only lets you go see one movie a month. That’s what the value of this has become.

Horrendous Customer Service

star star_border star_border star_border star_border

adermanmusic's Review of Moviepass

Reviewed on 5/4/18 9:23 PM

I’ve had better customer service at McDonalds. They have no idea what they are doing and will swindle you if you aren’t locked into a good plan. It’s insane how bad their customer service is, they won’t be in business long if it keeps pace.

Help

star star_border star_border star_border star_border

Gamealottin's Review of Moviepass

Reviewed on 5/4/18 9:18 PM

The updated app is horrible. Please change. I am always having problems seeing what’s playing at the theater I attend. Concourse Multiplex Bronx 10451 since the app format was changed.

movie pass APP

star star_border star_border star_border star_border

Jnam00's Review of Moviepass

Reviewed on 5/4/18 9:07 PM

the service is awesome for now! The APPLication however is difficult to apply. It’s very simple. The location functions aren’t very good. It’s very archaic. Please do better! app is getting better but still a bit clunky. WORST OF ALL, The only reason I wanted this moviepass situation was the ability to view good films twice. This is very lame. SUGGESTION: I would rather give up my daily movie ability for the four a month if i can see the same movie twice.

Still waiting to hear from them..

star star_border star_border star_border star_border

expectingresponse's Review of Moviepass

Reviewed on 5/4/18 8:39 PM

The system worked well until I had a problem with my card. I’ve been trying everything to get my card replaced and no one answers. Please write me back so my card can be replaced. Otherwise I will be denying charges... thanks

What’s up with this new update?

star star_border star_border star_border star_border

black ipod's Review of Moviepass

Reviewed on 5/4/18 8:32 AM

I’m a movie lover which means I like to see a movie more than once. My son told me about MoviePass. It seemed too good to be true and I was right. It took almost a month for my card to come in and when it did I wasn’t able to check in because I was using e-ticking. I figured, no biggie, I’ll call customer service to fix that issue. Yeah right.. it’s hard to get in contact with them. Then they decided to change their terms. Now you can only watch a movie once. You can not watch the same movie the next day. As I said earlier, I’m a Movie lover and sometimes I like to see a movie more than once. When I signed up for MoviePass it was unlimited, so you would think it should be unlimited for me and new terms of use for new customers.

Perhaps the unicorn Movie industry needed

star star star star star

ShaanWe's Review of Moviepass

Reviewed on 5/4/18 8:30 AM

I simply love this concept. Its a game changer. I love it and recommended to everyone else out there. Watch as many movies you like and explore new theaters. What more can you ask for in 9.95$ ?