Fortune Magazine App Reviews

And customer service is zero help. Fix the app!

They took something that was simple and worked, and thought of every possible way to make it frustrating and unusable.

I’ve been a loyal reader of fortune for 20 years, however their app is terrible. Every month I run into issues downloading the current issue and have to communicate with their customer service multiple times. It baffles my mind that they can’t figure out in a digital world how to create even a mediocre customer experience. It’s beyond frustrating.

With the latest app I have write to technical support to download the current publication. I tried all of their recommendations from syncing to logging out and back in again and retrying a day or two later. For me the “improvements” to the customer experience is such an enhancement that I don’t get an opportunity to read what pay for. It’s frustrating as I have been a long time subscriber - it’s nearly as frustrating as my Sunset magazine subscription- there technical support does not exist, well they never respond to my email for help.

Each issue is a problem. I have to contact customer support to download each issue. It is a pain.

This is at least the third time this has happened. App updates and I don’t have access. I have a digital subscription only. Error says my user does not exist. Same user I have used for years.

This app was working decently (except it doesn’t remember between sessions where in the magazine I left off, which is really annoying) until recently when I can’t access the latest issue. The app confirms I have a subscription through Sept 2019, but nothing will get the issue to unlock. Reinstalled the app, restored purchases multiple times, etc. This may be it for me and Fortune...

The app usually works great to navigate the magazine but it has not downloaded iTunes new issues multiple times which requires me to logout delete the app and restart. Eventually they come back but it’s annoying...my only app concern. Other than that it’s very well constructed...

I can no longer access Fortune Magazine subscription. Another in a long series of issues with their IOS app. Thinking Forbes might be a more reliable option.

I’ve been a subscriber to the print version of Fortune for almost 40 years. Have been questioning the value of renewing my subscription each year it has come due over the past couple of years as the content has gone steadily downhill. While traveling, having the ability to download and read via this app was always one positive. Now they’ve taken an app that was easy to use and performed flawless, and made it impossible to use. Will definitely not be renewing my subscription when it expires.

Been a subscriber for a long time. This app is terrible...even the updated versions. Don’t waste your time with it. You would expect better from Fortune Magazine.

Like many others. I have print and digital but when I try to log in with email it says “we are experiencing problems, try later”. I have tried over a few days and same issue.

Zinio update has completely messed up my login. Tried to log in per their instructions, but they have an email for me that I’ve never used. When I called the magazine itself, they have my correct email. Now how can I log in using an email that doesn’t exist and a password that’s not linked to it?

How does a publisher put out an app which such poor system. All the advertisements download but none of the content!

Can’t download the February issue. Spoke to customer service numerous times. Deleted the app and re-downloaded and still no success.

Your recent update has left me with NO Digital magazine issue. I have done EXACTLY as you’ve instructed, over the past 3 days. Please. You need to take Responsibility & FIX IT.

So now I can’t use the magazine and here I am at the airport hoping to have something to read...

Why complicate what is working? Why not try a new app update beofre launching it ? So basic...everytime you update it it’s the same problems.. i tried already to restore my purchases and get access to the New magazine, but i only get the preview...even though i have an annual subscriptions with many months till expiration....you will lose (another) client...so frustrating...

Since I upgraded to their new app, I can’t access any issues unless I’m connected to WiFi. Frustrating.

Despite following your instructions to enter email or account number (I tried both!), it says it has no record of me...even though your customer service page can find me and ask me to renew my subscription. And having the same problem with my People subscription. What a customer service disaster - bring back the old app. Help!!

Frequently can’t access my subscription.

Another update and another total failure , this is after paying for a digital subscription through Apple. What a waste.

Update ——- Another update and locked out once again. The US postal service could do a better job of putting together an app for this magazine. Can’t login. I’m just a digital subscriber so I don’t have an account number. Enter my email address and it says user does not exist. Can someone in upper management read these comments so someone else could get fired — this shouldn’t be that difficult. Previous comments ——- Avoid the disappointment of multiple issues with this app. Have a yearlong subscription and cannot download the newest month. Re login and restore purchases - none of it works. Trying to find a number for customer service —- good luck. The issues with this app continue to amaze me.

It would be great if the app had a bookmark page

I can no longer access my previous editions on my different devices.

Tried logging in with account number and email address and neither works. Kind of makes the app pretty worthless.

Incompetent and customer hating organization. I called customer service on January 25 to complain that I couldn’t open the February issue. The customer service rep explained that of course not, it wasn’t February yet. What incompetence. What does it say about a business magazine that is so bad at it’s own business? I’ve also sent several emails to no avail. If I could rate this a zero, I would.

Everywhere the text asks to choose a subscription option there are no actual options, it only gives you the option to pay $7 for a single digital copy. 1 star because a company this size should not have issues with something so simple.

Do not get this app. It never works and constantly causes frustration and problems. It’s too bad that a decent magazine makes its paying readers use such a worthless product to access their content.

I have a valid subscription but cannot access new issues. Please fix

This knew way of reading mags is fantastic! I will slowly come to like it more as it is so convenient to use. Thanks for this step into the future.

It doesn't work in iOS8

Works great but no landscape mode. Better have great eyesight.

Really like a lot about the app. However still have several cases when I have to repeat a certain action to navigate to another section of the publication

Why is the font so small on the iPhone version - do they really think that tiny font is acceptable - do they really think I'm going to pinch and zoom to read articles - check out the vanity fair iPhone app to see how to do a magazine app right!

I love this app. I have not had any issues so far. I can access the magazine from iPhone and iPad. I would love to see an an option to read this in iBooks app. I wish there was Newsstand App for MacBook too. Is there a way to be notified when new magazine is available for download? Thank you.

I simply love reading Fortune on my iPad or iPhone. It's one f the best e-magazine that I know of, even better than the print copy because of all the videos and interactive features.

Fortune's app is difficult to use. First, one must sign in every time a new issue is ready to download. Secondly and most significant, once the issue is ready to read, navigating around the issue is not easy. Sometimes you are scrolling up and down, and other articles you scroll from side to side. If Fortune wants to improve, they need only to look at Bloomberg/Business Week; that is a great app.

Super easy to use

I use to read the magazine on my iPad. This app was never up to par, but it was readable. With arrival of iPhone 6 Plus, it becomes obviously that Fortune do not care at all about their digital addition (the same reviews are all over kindle store). The boxes with small text size is useless for any reasonable reading. I wonder if there was any testing before the app was released - not likely. I also question how/why the app with no quality is certified for Apple Store... Fortune need to look at digital addition like VF, if they want to be around. If there is no update in a near future they will lose subscribers - my auto renewal option was turned off before writing of this review :)

I've been a subscriber for over a decade and loved the app. But for months it has been terrible. No more landscape view. No more remembering where one left. Frequent crashes. It's a mess. And they still send me the paper copy. Maybe because they realize their app is horrible? The app is so bad and the lack of any response from Fortune is so appalling that I've cancelled my subscription. A shame, but it's too painful to use on my iPad and the content is no longer so compelling anyway.

Very good app

What's with the inability to view in landscape mode? A primary benefit of any app is the ability to view in landscape while airborne and utilize the tray in front of you to hold the tablet. Have not been able to do that for months. When the app first came out, it always allowed landscape viewing. I might as well just carry the paper copy of Fortune with me because this app is useless.

I downloaded this App so I can read Fortune on the go. I love the set up and the navigation slide bar on the bottom gets me to where I want to go faster than any other App that I've downloaded thus far. So far no crashes or lock-ups!

Fix the log in crap!

The app used to work pre iOS 8. It would not download after iOS 8. Then, it downloaded one issue. Now a new issue is available and it freezes again when it is supposed to download. The last time it downloaded after the print issue came.

Doesn't flow well.

Since the latest IOS update on my iPhone 6 plus the app is no longer working. Please fix.

This used to be a much better app that created a richer experience than the print version of the magazine. It was very interactive and innovative. Now, it essentially just gives you a PDF of the print version with a few imbedded videos. Disappointing that they would go backwards. Was it due to cost? Pressure from the advertisers? Was the online subscription canibalizing print subscriptions? Micromanaging by the parent company? Could make for a good story in the magazine itself...

Love it.

Simply atrocious. Stuck in endless loop asking me to connect to iTunes to enable push notification even though I don't want notificAtions and have turned them off. Also very hard to use. Why has it become impossible to read the content???? Very badly done by Fortune Magazine.

Even though my digital subscription is set up, I still can't open the app - it keeps saying I need to pay. No other magazine I subscribe to has this issue. Beyond annoying

Fortune app is filled with bugs asks you to re-login almost everytime it opens. It still doesn't work. Am going back to print!

Great app. Works on my iPhone and iPad. I really like the reader view, makes reading really easy

The app is awful. Requires logging in all the time. Loses your place. The older version was simple to use.

I could not download Dec issue on my iPad Air 2. I reinstalled a number of times, but no go. I found my December issue had downloaded on my other iPad (an iPad Air). In desperation I purchased the December issue....and I could not download it either, but I paid for a SECOND ISSUE!! This new format does not allow contact with Apple or publisher for problem resolution.

The navigation is awful. I can’t figure out how to bookmark where I left off. I need to login every time I open the app. I just wait for my hard copy in the mail.

Has anyone who was responsible for it actually used it? How difficult can it be - it's a magazine for crying out loud!

Current version does allow reading in the ipad in the landscape mode, but does not keep its place, so when you open it again, you must thumb through and try to find your place. Come on guys!

Try to create a password so that if I wanted to load on my phone for another iPad I own I could use it. Found it impossible to do so other than that I love the magazine.

New app update is terrible. I am stuck at the Welcome to Fortune page. None of the links work! It’s like clicking on a photograph. The app and experience is degrading with each update. I just need a mode where I can read a static downloaded version of the magazine offline.

The app is now much slower at downloading issues In the upgrade the foolish designers erased all my unread issues New downloads freeze 90% complete What c*** Will probably not re-subscribe Not a professional organization like it used to be

Still hard to believe how this app got messed up. I read all the complaints about how it doesn’t remember your place and it’s still not fixed. Despite the promises that it will be. Why can’t you fix this? Read the complaints. I am going to quit Fortune soon if this is not fixed. I have been a subscriber for over 10 years. Still disappointed

This app gets worse with every update. It was better 5 years ago. I have been a reader for almost 10 years and took to the digital version early, but the app is so bad now I don’t know if it is worth keeping my subscription. It rarely works well when offline, even when I have downloaded the issue. Now it wants me to sign in AGAIN but when I do it just goes to a frozen white screen that never goes away.

App feels old as it does not rotate.

Why no landscape mode. With all the keyboards and iPad Pro marketing featuring this sideways mode, how hard could it be to accommodate? I cancelled after first edition.

Doesn't work. I added a digital subscription to my print and attempted to access it to no avail. After wasting an hour I called and cancelled my digital subscription. Again, all within an hour. Surprising that a name like Fortune would be so out of it???

Great app before September 2017. The best magazine app I have used. Now it is hard to navigate, reader mode doesn't appear to work and the font size is even smaller. A change for the worse!

I love it. I'm getting my MBA. Many of my colleagues and friends have recommended Fortune to me. The app is a great compliment to the print version. You can across all devices as well. The app seems to work great i.e. No freeze ups.

If you leave the app it does not hold your place. When you go to the magazines table of contents you can not easily select an article to go to. Not user friendly, not easy to read. Very disappointing!

I use digital for good reason. The new update (that I foolishly only just installed) makes it a pain to read. I just can't be bothered, I'll go somewhere else thanks.

Why not?

The previous user interface/experience for this app was excellent. I often recommended the app to friends and colleagues as an example of a well done magazine app. The recently implemented interface changes are an enormous step back. I hope much of the previous user experience comes back or I will not be continuing my subscription.

Takes forever to figure out how to log in, etc.

The new version gets rid of all the good things of the old one and it is in fact a downgrade instead of an upgrade. There is no menu to go to specific sections any more and you cannot save favorite articles. And it is so hard to use. I really don’t get why Fortune chose to do this terrible change of the well working previous version of the app.

This is one of the best applications I have ever used on the IPhone 7. This application realistically translates the magazine experience the an electronic version on the phone. The earlier versions of this app were very clunky, but this is now much improved. Congrats to Fortune Magazine. Arnaud Viviers

Day one- good app, thus far.

I paid for access and now it does not work. I travel a lot and can’t read offline. No help in the system, no bookmark, no indicator if An issue is downloaded ... come on.... go back.... fix all this and then deploy when ready.

Fortune magazine has had a great app for many years. It was simple, intuitive, fast, and accurately mimicked the print edition. With this new app update, they tried to develop a whole new interface. Now we have something that is slow and glitchy. My biggest complaint is that it does not recognize what issue and what page you were on. The old app had a built-in bookmark feature. The new app loses that. It is harder to navigate to a specific page. The only advantage is that you can read it in landscape mode, but that's such a minimal advantage for me.

I don't like the way this app is set up. Instead of having to download each magazine, I'd like to read each individual article in a format more appropriate for my phone. The words in this app are almost too small to read.

Downloaded issues don't appear. Even online I often get a blank white page. Will be unsubscribing. Update: even though I had restored purchases yesterday, I had to do it again. Then it worked, at least online. Upgrading from one star to two, but still not happy about it. Update: Requires me to restore purchases every time I open the app. Doesn't allow me to read offline. Back to one star and have cancelled my subscription. Update: subsequently lost access entirely, even though I have time remaining on my subscription. Wish I could give zero stars. This is unacceptable. Please beta test your apps in future.

This was prematurely released. Reader Mode is nonexistent. It's PDF version of the hard copy issue. Painful to navigate and read the articles. Please bring back the older version.

No longer works offline. Huge fail. I've got issues downloaded and it says there aren't any. Used to love this app for travel, but now is useless.

Sometimes slow and buggy. I want landscape mode!

Has everything I need, load time is quick, super user friendly. 👍🏻

I've had print version for years. Trying to add digital is extremely difficult. Constant message that support site is down.

It at least used to be mediocre. It’s now terrible. It takes 10 minutes to load up the new issue and the freezes. I’m not sure why I keep a fortune subscription as all this app does is p*** me off.

Can’t sign in using my username and password.

The App freezes up and doesn’t work

It simply doesn't work. Even though I have a subscription, which the app itself will confirm when I click the Subscribe link, I can't get to the issues.

I only started reading Fortune on my iPad Pro a day ado but so far I really enjoy it. Easy to use too.

C'mon Fortune, this is considered an upgrade? This version is slow, glitchy and off-putting. Did you guys test it before releasing it - the answer is obvious. Been reading the magazine for decades and this version of the app makes me want to go back to the paper version. I hope the bugs are fixed soon otherwise I think you're going to lose some loyal readers.

Really enjoy the quality of production and article contents. However, navigation and flexibility leave a lot to be desired. Overall, good quality and substance.

App works well. No major issues experienced in past two months of sporadic use. More intensive use might reveal flaws. I use to read content, view included photos and respond to questions and comments.

Please check out Barron’s on how you present a magazine in a phone format.

if you have a subscription where digital is included - impossible to get. can't seem to login to establish account, never received an account number from fortune, can't send an email to fortune (doesn't seem to work) to complain and ask for help. I will try with the phone tomorrow but so far the technology to sign up is very poor.

It is unbearable to read now through the new app. It doesn't even go back to where you left off. The screen needs to be resized to read and the reader view is brutal. When you are finished reading the article it puts you to the front and not the end in the non reader view. The product team of this update should be fired and please give us the old app back.

Why not just leave a good thing going the way it had been. Loses my place and now too many buttons to press to get me where I had previously left off from. I am not renewing --- update --- downloaded all the issues I had purchased for a recent trip I took / get on the plane and of course it tells me I have no downloaded issues. How could a magazine that puts out the Fortune 500 also put out quite possibly the worse magazine app out there. This amazes me

What a shame...off to the economist

I have enjoyed this app since it was first released. However, it has quit working. I spend 20 minutes trying to navigate to the proper issue, find the page I was on, and wait for it to appear. Then I have only 10 minutes left to read. Navigation is agonizing. Despite "downloading", I am unable to read offline. And sometimes I just can't get to an issue. I don't want the "latest from the web," I just want to read the issue. With Bing's retirement, I am not sure if it is worth the hassle.

Why not just leave a good thing going the way it had been. Loses my place and now too many buttons to press to get me where I had previously left off from. I am not renewing

The old app worked great the new one is horrible. It doesn’t even remember what page you were on. I’ll be going back to print version but probably won’t renew when it ends if they can’t fix what they broke. Update oct 15 still doesn’t open to the page I’m on using the iPad.