Hyris's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
One of our users account information had been written down on a post it note (Not the smartest thing) and it was stolen along with their laptop. Obviously this is a huge problem on it’s own. But we needed to change the users credentials ASAP, and I found out about this while I was out running. I just whipped out my phone, vpn’d in and locked the user account within about 2 min. Normally I would have had to get back to my car and then drive for another 15-20 min in order to take care of this. This App saved me from having to give up on my workout for the day, and it also may have saved the company a lot of headache. This is only one of several times I have found it useful. I would gladly pay for it 10 times over for the amount of freedom it has given me!
BanditoB's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
AD Help Desk is a must-have app for Windows system admins! It makes Active Directory management tools available to you from virtually any location that you have connectivity. I use it daily, mostly for account unlocks and password resets, and it allows me to take care of the issue right then and there no matter where I'm located. Being able to handle these issues immediately is great and it keeps my users happy, too! Finally, the application has progressed very nicely over time and has received regular updates and now has added a number of useful new features.
Chubbs1900's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
Configured properly, this handy app makes resetting passwords and unlocking stations a breeze for my boss and I. Works well on both iPhone and iPod Touch. I recommend this app along with RDP and setting up the VPN on your device to make yourself a guerilla IT pro. More success for this app would be to pack a few more features into this app like network scanning for quick inventory and push notifications for recently locked workstations. Thank you!
Darkonis_IT's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
Short and simple, I had an issue being no fault of the app. I reached out to support and my small problem was almost immediately rectified. I encourage ANYONE who's using this app and experiencing any sort of issue to NOT give this product a bad review, but instead, contact support; their customer service support is unparalleled.
Sodbuster95's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
This lets me do simple AD account management without the need to resort to RDP or VNC sessions. Very nice and worth the money.
AHen1978's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
The app works great. It saves me a trip back to my desk... When is there going to be an app with more features written for the iPad? Thanks John!
SitWalkStand's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
It amazes me how something so simple can be so helpful. Last weekend I had a user call and found he was locked out of his AD account. With this app, It's as simple as connecting to our VPN with my iPhone and touching the unlock button. Heh. Very nice.
SpringfieldMH's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
I'm still new to the Microsoft AD world and have only used this briefly at work over a secure wireless net, but it appears to do what it says. I'm sure there is room for improvements and additional features, but I'm happy. Does what it says. Thanks for creating this.
CraigRei's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
Not so impressed. I thought maybe I could move the user to a new container. I guess it works as advertised.
DaPeeps's Review of Ad HelpdeskReviewed on 9/6/19 1:59 PM
Been using this for about a year now, and it's excellent. Due largely to this apps capabilities, my entire Helpdesk staff now all gets iPads with this, Cisco Anyconnect, and jump remote desktop installed as standard when they are hired. Put it all together and you have a Helpdesk staff that's capable or doing their job from anywhere. I'd recommend it to anyone who lives in an AD environment.