Barnes Noble Shop Books App Reviews

You cannot purchase digital material from this app. What is the purpose of this app?? The amazon app lets you purchase digital content, which loads to its reading app and to your kindle. How can Barnes and Noble, which only sells books, not have an app that you can make digital book purchases from?? Get it together B&N!!! You’ve got one product to sell. You should have the best of everything book related.

So much promise. Love your stores, but your app is another story. It is responsive web wrapped in an app case. Some screens show their age and experience is inconsistent. I know you can do better than this.

Why did you guys have to go and ruin a good thing?! I have been purchasing books through my nook app for years now and all of a sudden I am unable to. I downloaded this app to try and purchase the book that I really want and it tells me that I am unable to here as well. I sent an email to your support staff and I hope that I receive some answers and a resolution to this problem otherwise I will be forced to stop using an app that I love so much. Please fix this issue.

I love the store but I hate this app. It’s difficult to use and it doesn’t get any better despite the ‘bug fixes.’ No stars.

Ok, this is the CLUNKIEST App I have ever used..If B&N is struggling to boost sales & keep customers, then this app is totally WORKING AGAINST THAT GOAL..DUMP the company that made this horrid SLOW & CLUNKY AS HELL app & completely redo it!!

Seriously, how hard can it be to make the B&N app run in Landscape mode? This is coding 101 stuff, every other shopping app on the planet does this except B&N who must think everyone runs it on an iphone in Portrait mode. Why does this matter? I have a large iPad Pro with attached keyboard that I normally use in Landscape mode, like a laptop. Since the B&N app only runs in Portrait mode, I either have to use it sideways with my head tilted 90% left (causing great pain), or unplug my keyboard, physically rotate the screen to Portrait mode, and replug/re-rotate when done, no thanks! So have to use the B&N website in a browser instead, meaning this app is completely useless for iPad.

Ahh, do you think you can keep a person signed in thru out their purchase session you idiots? Do you have any technical ability over there? Unusable on mobile device both the app AND the website via browser. I DONT want to have to open my laptop to buy a book, fools! YES, COOKIES ARE ENABLED!

Half the links within the app are broken, and every time you try to access the shopping cart, it asks you to sign in. Then brings you to the regular page, you click on the cart, and repeat the same process. Would give zero stars if I could.

I have a membership & I love B & N. I shop for books there all the time. Unfortunately, the company hasn’t worked on fixing their app. It’s super slow.

The app takes forever to load. Navigation will lock up. Have to sign back in when I want to look at my library or make a purchase.

It isn’t fluid in the slightest, it keeps logging me out, and it take forever to load no matter what speeds I use. Terrible. 100% terrible.

This app really needs an update. It's very slow and never keeps me logged. UPDATE THE APP!!!!

This app needs a lot of work. Everything takes forever to load and I either lose patience or the app force closes on me. I’ve never actually placed an order through the app, even though I would like to.

I love this app, sure you have to log in each time you go on the app, but I’d rather have it that way instead of someone getting my personal information and credit card information. It’s easy, fun, efficient, and I’ll always love Barnes and Noble ♥️ become a member too! Only $25.00 yearly! FREE express shipping wherever you want (takes only about a few days for your stuff to get to your home), 10% off, and way too many coupons!

Horrible app!! 2 years since the last update! That’s says it all. No Apple Pay, membership card not wallet support, no iPhone X screen support, very outdated look and feel, very slow, etc..

The app is not well developed. On an excellent signal, the app is super slow. After changing the email preferences, I could not get back to the home page in the app.

I downloaded the app and I was not expecting it to be this bad! A few things I wanna point out. 1) the app itself is very slow! Yo it legit takes like a minute and thirty seconds for a page to load. You’d think nowadays technology is as faster than ever but no! It’s slowness is literally driving me insane and I’ve only had the app for 2 days now!! I ordered like about 8 items last night and that whole process took a good hour to purchase! It’s unheard of! Even entering the app takes forever! Ridiculous! 2) Why does my app ask me to log in for every little thing!? I have it as “remember me” but no fam, she wants me to manually log in. Why have a feature that doesn’t even work. Checking orders are a pain in the butt. I’ve never been so frustrated over a mobile app like this one here. Please fix these issues!

Ok just downloaded this and every time I try to select a category to browse the thing keeps opening a Verizon survey page and has no way of trying to get back to the actual app

This app in unbelievably slow. I just go online now since EVERYTIME I give the app a chance it disappoints me.

If you have the time, this your app. Why is this app so slow?? I’m home on WiFi and it’s still taking forever. Probably would be faster to drive to B&N, find my book, stand in line, pay, drive home and read the entire book than waiting for this app to load anything.

Every time I open the app and just this one app I get a scam pop up that doesn’t go away, considering the app hasn’t been updated in a year I doubt they care enough to fix it but this seems really dangerous

Won’t even load on my iPhone X! What if I wanted to buy a book?

It’s slow to open and slow in functionality.

Every time I open their app, I get a virus scan. I’ve never had this problem before. I’ve deleted it, downloaded it again & the same thing. It’s a bummer, because I order from them a lot.

This is the slowest app that I have on my phone. Takes forever to load and process anything. It’s glitchy too! Just use the website.

do you guys just not have an app developer or what. you need an UPDATE ASAP!! Im giving the app some time but if I see no update, im out.

It’s so slow??? Everything takes a long time to load and it’s hella frustrating. Do not recommend this app

This app is so slow it is useless.

I’ve tried signing in but this app doesn’t let me. Utter garbage. You would think something so basic as signing in wouldn’t be an issue. Apparently, not with this app. This app is trash.

I would love to order from B&N rather than amazon. This app is so bad it’s just not possible. Everything is ridiculously slow, the search function returns bad results.

This app is slow, glitchy, and never stays logged in to my B&N account. I wish the app listed the location of books in store so I could use it to find books I’m looking for.

Never loads so I have to keep trying to open app. When I finally allows me in, and I’m searching through the next page- it doesn’t load. It’s useless.

why is this app so bad?

As with other users, I became frustrated with this app. In reading the bad reviews here, it sounds first, like this company is shedding expenses (developers, support, etc) but secondly, and more importantly, if their app is this bad, I shudder to think what their data centers and information security practices must be, and how safe my data is.

This app takes for ever to open all the time they should really fix that bug it’s super annoying especially if your trying to buy books and ever time I want to click on check out it makes me re-enter my information

This is the slowest, most unresponsive app on my phone. I love that B&N ships my books in pristine condition & has good customer service at the store, but this app is so bad that I order through my browser.

Almost never lets you check out. Constantly asks for your location. And loads most of the time. That’s even IF you can get the c*** to load. Just use web browser to shop

It just spins and spins and it doesn’t matter how long you wait. Nothing will load. Useless. I’m trying to save time by ordering online but 4 hours later I still don’t have a book ordered!

For the most part, I’ve quit using this app. It takes anywhere from 45 to 65 seconds to load and open. Sorry, don’t have time to wait.

UX is just so mind bogglingly bad. Everything is hidden three clicks away, gift card management is terrible. All I needed is a list of gift cards I own, with bar code, pin and remaining balance that is easy to manage. It’s just so sad that the designers are so completely and utterly clueless about how to help their users.

How useless.

This app has so many things wrong with it I usually just end up pulling up the website in a browser! FIX THESE PROBLEMS! Is pathetic that you have let this go for so long. PROBLEMS is found - SO SLOW - all images needs to be optimized - Files need to smaller - The back button takes you back too many pages (in most areas) rather than just one page - Many glitches when searching or browsing - Example - if you are further down on a page when browsing and you select a product then you try to go back you have to start from the beginning There and a lot of other glitches that could be added but overall this application needs to go through some serious testing and needs to be updated... NOT USER FRIENDLY NOT A GOOD USER EXPERIENCE Sincerely, A fellow developer With a specialty in the designing for the best user experience

I downloaded this app specifically to read on Nook. Told me I cannot purchase a book here.

Downloaded app and nook app. When I try to purchase a nook book on this app it says “this app does not support digital content purchase.” You can’t purchase straight in Nook app either. Went back into Apple store to see if there was another for B and N. Nope. But if I click on the “I support” on the app when looking at this app again it opens up an online book page that looks like their web page where it let me purchase a book for the Nook app? So what am I doing wrong with the app that I have to go back into it in the App Store?

I tried to like B&N, I really did. I downloaded the app, signed up, paid the yearly fee and tried to order books from them. I didn’t want to feed the corporate greed of its main competitor. Yet, at every turn, B&N seems to go out of its way to fail at customer service. One local employee even told me that contacting the publisher directly would be easier than ordering a book through B&N. The app is an utter mess!

You Can’t Buy Nook Books on this App. Or the Nook App. This is so Inconvenient!! 👎👎👎👎👎

Please update for iPhone X users

I honestly can even look at the items I want to look at because I keep getting too many pop ups. I’ve closed the app and tried to look the book up again and I get the same pop ups.

This app is soooooo slow. Sometimes I think it’s broken, but you just need to watch that wheel spin and spin and spin. I feel like I’m on dial-up internet service or something. I’d love to stay loyal to BN and I avoid Amazon as much as I can, but when the convenience/ease of use factor is this night and day....

The app doesn’t load at all. When opening, it’s just a white screen with a perpetually spinning load icon.

So with Apple preventing the NOOK app from making purchases I figured, “Okay I’ll download the Barnes & Noble app surely you can purchase ebooks on there right?” No. And not only that but as soon as I log in and start using this app I get pop up ads… Are you kidding me? How can a national bookstore allow pop up ads on their apps? It’s ridiculous. I have loved Barnes and Noble‘s since I was a kid but their incompetence is making me consider Kindle. Very disappointing.

The app will not allow you to purchase digital books to read on Nook or Nook app. It is useless except to browse for book that you have to go to the B & N website to purchase.

You download the Nook app to conveniently read your books on any device. You realize you want to purchase a new book, but oh! Wait! The Nook app will not support that. You are told you must use your Nook or the Barnes and Noble website to purchase a Nook book, the app is not efficient enough to handle this on its own. You decide it would be much more convenient to use the Barnes and Noble app instead of manually going to their website via your mobile device. You download this app, log into your account, locate the book you’ve been wanting to purchase for the past 20 confusing minutes...only to be told that this app does not support Nook purchases. Please just create a singular app where you can actually purchase Nook books and read them as well. After all this mess I’d rather spend my time writing this review bashing B&Ns hideous job than actually buying anything I intended to from them. Do yourself a favor and stay away from all their apps.

While browsing app always freezes while loading for minutes at a time, I always find myself opening my browser and shopping directly from the website

I actually got a spam message in this app. Not on the BN webpage, but actually within the app. This doesn’t happen on any other app I have. Just this one.

Per the title, I usually purchase ebooks through amazon and read them on the Kindle app. I’m trying to not use amazon as much, so thought I’d try nook for my next ebook purchase. Holy cow, why is your tech so bad? Thought I’d try the app, nook purchases are not supported (on both nook and the b&n app). Ok whatever, the amazon apps don’t support ebook purchases either so I guess it’s some weird ebook shopping trend to have horrible app support. I then resort to the mobile website. Add the ebook to the cart. Tap checkout with PayPal. Nothing. Tap tap tap. Nothing. Ok, maybe I need to login first. Go through the login with Google flow. Kicks me back to the login screen. Try again try again try again. Not working. I gave up. Not surprised by the horrible App Store rating, I am surprised that B&N clearly doesn’t take their online retail seriously. Surprised and disappointed, I wanted to be your customer. :(

everything is ridiculously slow, it doesn’t function like a normal app where you can swipe pages, it won’t hold your place while your searching, so if you click on a book to read more about it and then go back you have to start at the top of the page again. the top bar (back button/search/cart) doesn’t follow you down the page while you scroll which seems minor but is super irritating when factor in how slow the app is going to be about everything else. i’m on it a lot because i order a lot and it logs me out EVERY time i close the app, when i go to purchase sometimes it just won’t load my cart and i have to wait for the app to decide it wants to be functional again. You also can ONLY use it on your phone, not an ipad or anything, which just seems odd to me. It’s also a bit annoying that you can’t purchase Nook books on the app, but i can still buy them on the mobile site, like why? overall probably the most inconvenient and useless app i’ve tried to use, especially for a company as large as B&N. don’t even bother and just use the mobile site instead.

Barns&Noble care so little about their app that it’s now a joke to use. Tried to look up a book I was interested in buying but the app shifted to a scam prize pick page that you cannot get out of. Does B&N care about this? No because they haven’t done anything to fix let alone upgrade this app to make it more user friendly. Guess B&N doesn’t want to stay in business. Sucky app.

What is the point of an app that just redirects you to a internet tab on everything you click on? Also having to log in every time you open the app, with a usual “remember me” box, is just so annoying.

I wish the app didn’t need me to re-sign in every time I opened it up; I keep hitting the remember me check box, but apparently it’s non-functional. It takes a very long time just to get the info to load and open the app. Also, why can I view customer reviews, but not publish one myself?

Horrible, I had uninstall it & reinstall it again, cause I keep on getting ads. B&N get your app straight.

I really want BN to have my business purchasing books but this app does not help. Fix it or remove it so buyers go to the web site. The frustrating experience using this app only drives users to Amazon.

First off, having to sign in in an app every time is totally s***** and long gone. It’s my app on my phone. Also, there are places in the app that are “dead ends”. There’s no way to get anywhere else unless you swipe the app away and reboot. Clumsy interface, cluttered appearance. Get it together B&N! Are you playing with the big boys or not?

It’s too jammed with text and basically looks like the mobile website. There’s no difference between the two. And you can’t manage your account through the app - you’re redirected to the website. I wanted the app to show my member card so I don’t have to carry the physical card around. B&N is behind the times by not designing the app (or its mobile website) to show an electronic version of the member card. Lastly, the app is really slow to open.

When is this app going to get updated?. It’s been a year since the last update. Please update this app I like buying books from there, but this app needs improvement

Takes FOREVER to load

It makes shopping for books and related items irritating. Depending what I browse, I end up stuck because there’s no back arrow. Anything I click on opens a browser instead. So I have to close the app completely. The “remember me” never works. So I have to keep entering name and password. Just use your own browser instead or a computer.

This app is too slow, if you open their website it would be faster. Come on guys, you can do better than that. We need B&N strong to compete with Amazon.

Don’t even bother downloading this. Just get mad at the mobile website instead and save storage space.

I’m trying to support B&N because I don’t want this chain to go out of business in favor of amazon. But boy!, do they make it difficult to be their client! This app takes about 72-75 seconds to load any new information when you press a button. I timed it when I chose from the dropdown menu the format of the item I wanted -switched it from paperback to audiobook. In 72 sec I can place a multiple-item order on amazon! B&N, please hire app developers that know what they’re doing.

Has not been updated in over a year (12/18) and you can tell. I absolutely hate this app, it is extremely frustrating to use. It is very slow, when I click on things it is usually still loading even after a minute so will take me somewhere else (slowly). Separating marketplace and Barnes and Noble books would be a great addition. A lot—the majority of books are not sold by Barnes and Noble and are from “marketplace sellers” be aware of this as the free shipping does not apply to the marketplace and neither do a lot of coupons. Also there is not a very wide range of books, I have searched for dozens of books that are unavailable, out of stock with no known return date, and completely unsearchable. If I did not have a gift card for this store I would not utilize it. It’s terrible and I’m extremely dissatisfied and disappointed with this company.

This app won't load even sitting right next to the router...

Keep having to close and reopen the app to make a purchase. Also, it takes forever to load. I’m writing this as I’m waiting for it to place my order. Bad app

-Takes forever to load when you open the app -Logs you out when you log back in so you’re always logging in each time -Makes you enter credit card information instead of using apple pay Overall terrible app. Haven’t seen an app work slower than this one. I am rethinking purchasing items from Barnes & Noble due to their terribly designed app.

This app is so annoying. Every time I go on the app it says if I would like to access my location for the app & I always have to sign in. I have it as remember me, but every time when I close the app I have to sign in again. This gets very frustrated. When I finally sign in and add things to my cart and try to access my cart it doesn’t load. Everything takes forever to load and I have noticed that this app doesn’t get updated as much. Maybe they just don’t want to fix the problems on this app. I can conclude that I will be deleting this app & just accessing Barnes & Noble online on my laptop.

How difficult is it to make an app work and function instantly!? Get with it. So frustrating using this app.

One would think with the quick decline of brick & mortar bookstores, a company would try a wee bit harder to at least keep up with their competitors. The app is laughably bad. I feel like my phone is connected to a dial up modem and finding a candle took me like 20 minutes.

I installed the latest version of this app this week and found it to be slow, clunky and doesn’t provide accurate information. I attempted to purchase an Actual Book, which they no longer seem to understand. It showed me the book was available at my store, and multiple stores near me. It all went great until I hit Submit Order, then it was no longer available at ANY store. Also, the items I “saved for later” disappeared and could not be found. What made it worse, was the their Customer Service people don’t seem to know the app even exists. They kept telling me to go into the Nook App or to change my Browser, neither of which has anything to do with the shopping app. It’s really sad how far they have fallen.

Barnes & Noble is amazing and I am glad they exist, but one of their factors in downfall will be the complete lack of caring about their app. I get you want me PHYSICALLY IN your bookstore but, why even have an app when all you do is frustrate almost all your customers.

It’s better to just go in person. I have so many problems using my membership

Totally useless. I rather go straight to the browser, thats how awful this app is. Makes me sign in every time, even with my stored password. Trash app

Usually a big fan of the app because it allows me to quickly access my wishlist when I’m shopping but the past couple of weeks it’s been the worst. I can’t access anything in my account which is super annoying and inconvenient!

This app and the Bn.com web page are the most absurd inventions I have seen in my entire life. These are retail apps THAT WILL NOT LET YOU PUT ANYTHING IN THE SHOPPING CART. It is absolutely mind boggling. It's almost as if they hired amazon to do their web site so amazon designed a site where it was impossible to buy anything. The whole IT team at Barnes should be fired and probably the CEO too as this is literally the only website I've ever been on where the shopping cart won't work. The whole thing is just absurd.

I can’t open and see my notifications and it’s extremely annoying to look at.

This is completely horror in the making. Been with B&N since 2001. Cannot stand this app. Moving to Kindle

I don’t know what is wrong but even if I’m connected to WiFi the app doesn’t allow me to use it. This is recent and the updates DONT help. The app would be great accept you have to find the book that you are looking for by not using the search bar because even if they have it it will tell you they don’t. The app is frustrating to use although I love Barnes and noble ale together.

I would give a higher rating except I only downloaded it so I could by ebooks since you cannot buy books on the nook app and it says you can through Barnes and noble. So disappointed in both apps.

Needs to be updated for the iPhone X.

The app itself and the search feature is extremely slow that I have to wait up to two minutes for me to search titles.

Loads faster. But please bring back the store availability option. Loved it because I knew exactly what store had what I was looking for and I vould put a hold on it all from tbe app. Thank you

This application is really bad it’s too slow you have to wait forever for things to open. Please fix this problem. When you guys update your application and make it run smoothly then I’ll re-download it till then I’m deleting it and I’m just going to order online from your direct website.

App was slow, didn't load well, glitchy and not useful.

Deleted app quite a while back and it was terrible then. Figure enough time has passed that B&N must have worked out many issues- not so, still a pathetic app. Only thing that could be worse is if the app simply crashed when opened. Oh that might actually be better, that way you wouldn’t waste your time with it!

Crashes constantly. Takes forever to load. Impossible to add and use your membership number. Does not refresh. Back button does not work. The dark background is annoying. Whoever is responsible for creating this should be fired.

Horrible app. It’s like B&N aren’t even trying anymore and are giving up to online stores. They don’t even have an iPad version of this app!

I’ve been trying to add a book to my cart since last week. It won’t work. If the app isn’t going to allow you to purchase, WHAT IS THE POINT? Deleting this crap!

Overall this is a great app. When I first downloaded this app, you could purchase books directly from the app. Now you can’t and I find it inconvenient to exit my nook app and go to the b&n website for purchases.

If it works at all it is so slow! And Barnes and noble is who you buy nook books from and you can’t buy them on the app?

Come on you guys it’s not like you’re just starting out in business get it together with your app, look at your ratings think about this, no wonder your stock taken a tumble. The app is all most dysfunctional.

While adding a new credit card there is no field for expiration date or the security code. Yet app errors in telling me it can’t proceed with the expiration field blank. How are you folks not out of business, yet?

In what universe would this be an acceptable app?

I finally found something B&N doesn’t care about even more than their dumpster fire of a website: their App. Sad. As much as I want to love B&N, there is no excuse for you not caring about your online presence. I have to agree with others... how are you folks still in business?

Shame on B&N! The only reason for one star...... it’s the worst rating available.This is the worst app I have ever tried to use. Take it down or fix it. It doesn’t allow you to look at anything, all I get is the spinning star trying to connect with the internet. Please, fix it! BTW, there is nothing wrong with my WiFi or internet connection!

All of the B&N information systems are failing. They must be losing lots of Ian staff. I am trying to buy a Nook book as a download and can’t get the purchase to complete on PayPal. It keeps saying I need to save my credit card information, which has nothing to do with a bank draft on PayPal.

I tried installing this to shop over the Black Friday/cyber Monday weekend and the app freezes up every time i try to click an item so it’s completely pointless. Back to Amazon I go, it seems.

If B&N was going to put out an app that didn’t even rise to the level of a P💩O💩S, then why even bother. Every time I change areas within the app I am asked to log in. OVER AND OVER AND OVER ANd you can’t even use a fingerprint. Then: NOTHING. This app is most likely costing B&N a lot of money because, and I’m sure I’m not the only one, after F-ing with it for over an hour and getting nowhere I went to Amazon. There I found what I wanted and checked out in less than 5 minutes...LESS THAN 5 MINUTES!!! I may, MAY buy a book at their “brick and mortar” locations, but probably not. If they don’t care enough about my business to provide a decent app the least that they can do is to just take it down. Antithetically, this app would be more valuable to me and FOR THEM if it just ceased to exist. As it stands, just walk away.

This is basically just a portal to their mobile site, not an actual app. Only difference is you can't make digital purchases in the app. I downloaded this only because the Nook app doesn't let you actually buy anything in the bookstore so it was pretty annoying to find that I couldn't buy it in this app either. Super disappointed with B&N lately, the only reason I didn't just go to Amazon was because I had a gift card with B&N.

Maybe get someone who can actually develop apps to do this for you? I don’t get why I would want an app that just bounces me to a web page. Makes no sense.

I was hoping the bad reviews reflected an old version and gave it a try anyway. Sorry I did. Even on a fast network and fast phone the delays are unbelievably bad. It really is a front end to the mobile site. I might as well stick with the browser directly.

I really can’t stand this app. First things first: It’s an app, so I feel like 1) when I hit “Remember Me” my information should already be filled in and 2) I shouldn’t be logged out every time I close the app. If it’s an app then that usually means I only want to buy stuff on my account, not someone else’s, so I should always be logged in. Next: It takes FOREVER to load anything. I will click any button on this app and it will give me a huge loading symbol on the screen that just sits there for forever. I know it is not an Internet issue because I have very high speed Internet and am always on WiFi when i use this app. Lastly: It doesn’t tell me if my orders are being delivered. When I see my order status, it only tells me “Processing” or “Completed”. For example, on November 25th, I order two sets of calligraphy pens and a bullet journal. Until November 28th, it said “Processing”. On November 28th, I went to check on the order and it said “Completed”, without telling me about when the three items would be here. On November 29th, the bulletin journal arrived, but not the calligraphy pens. I double-checked the order, and all it told me was “Completed”. Again, no estimated time that the other two thirds of my order would be here. Just “Completed”. Fix these problems, please, before they drive me insane.

The store, awesome. The books, awesome. The app, literal hell. I got the app because I wanted to browse the books and order them and such, but it let me down entirely. Look, Barnes and Noble, I don’t understand why you can afford a cliche cafe in almost every store but not a good app! It logs you out every time you leave the app, it takes 5 minutes to load super tiny things, but sometimes doesn’t load at all. It’s unorganized and stressful to look at. Fix it, please. I want to give you my money, just FIX THE FRIGGIN APP!!!

SOOOOOOOOO SLOOOOOOOOW.

Very slow if it’s working at all. Most of time it freezes up with the loading icon spinning away.

Crashes constantly and won’t let you complete an order

Consistently freezes. I love B&N and wanted this to work, gave it a chance despite all the terrible reviews, but this thing doesn’t work. Like at all. B&N: do you even want my money?!

Works ok up to a point when selecting books. When tracking a shipment, it leads to a dead end where you cannot go back to the main page and you have to exit and restart the app. There’s no Back feature. Unfortunately, it also doesn’t make up for poor customer service. You’re better off going with Amazon altogether.

I go to B&N several times a week, but I like to make sure they have whatever book I’m after at the location I’m headed to first. I thought the app would be easier than the mobile site, unfortunately this is not true. It’s clunky and soooo slow. Developers, please spend some time making this app more accessible. B&N needs all the support they can get if they’re going to be relevant.

This application is horrible. It takes forever to launch and does not recognize your ID/PW after logging multiple times.

So I went to B&N to get a journal. I found this really beautiful purple leather journal. The only problem was that the package was already open. I went to the customer service counter and they said they had one more that was un opened. They went to the journal section and there was one more but the background of the design was slightly different color. I think that Barnes and noble has very understanding employees

Barnes & Nobles please get it together, its 2018!!! Your technology is horrible!! Thats why amazon is beating you guys in book sales! People want the convenience of using an app to order their books online & your app doesn’t fulfill that convenience. Get it together B&N !!

bloody slow

The app is very slow. It took forever just for me to add a book to my wish list. I was also attempting to browse but gave up and went to the website via the net. Much faster than the app.

Won’t let me past the splash screen.

I love Barnes & Noble. Really I do, but with my schedule getting to the store isn’t the easiest thing to do. So I love that they have an app for easy access...but I hate this app. It’s just not functional for people that like to make purchases through the app. The fact that I can’t even buy books for the nook (their own product) on the app is laughable to me. I can order books to my home....at a snails pace. It honestly might be quicker for me to just write my own book. This app could be amazing. It could be a book lovers dream. But it doesn’t seem to me that they cared enough to create a good app, let alone an app that would function. Barnes & Noble you’re great. But this app is trash.

I dint sign in yet but I think it would be good

Still no iPhone X support a year after release? No way to add my member card to apple wallet? Come on guys, at least try to make this app useful. Still love going to the store with my kids though.

this app is really slow and laggy... please update it. also it signs me out every time i close the app??

This app is terrible. It’s slow and doesn’t load half the time.

This app is horrific. Every time I’ve tried to use it, and I mean EVERY time, sooner or later I get the Infinitely Spinning Wheel. Clearly this thing was never tested before release. Barnes and Noble should be embarrassed. I’m Off to Amazon.

I downloaded this app in order to have access to my library while on vacation. That is why I gave it only one star, because it allowed me access to the book I was reading. Otherwise, not a great app. Can’t bookmark a page, if you touch the screen in the wrong place, it goes scrolling back (or forward) to a different page. The app crashes at the end of chapters so you need to close the app and sign in again, hoping you can remember what page you were on. Page number only appears briefly as it changes to a new page. Replacing my lost NOOK ASAP!

I’ve had several problems with this app and I’ve only owned it for 20 minutes. (TL;DR at the end) Problem #1: I got 2 $25.00 Barnes & Noble gift cards for my birthday. So I download this app. I put one gift card in. It tells me my balance is $25.00. So I input the next one. My balance is still $25.00. The book I want is $25.95 and I’ve just wasted two gift cards that probably won’t work in stores because I’ve already used their codes. Great. Problem #2: It takes no less than 30 seconds for anything to load. It’s very discouraging. Problem #3: The app has crashed twice since I’ve started using it. TL;DR: the Barnes & noble app is slow and kind of robbed me of $50.00 (in gift cards) I do not recommend it to anyone.

Long load up Long load up for cart Makes you sign in again when you reopen the app and try to open the cart Long load up for checkout Long load up for PayPal Long load up for shipping confirmation Actually, the long load for shipping confirmation is basically as far as I can get in one go before it just stays there

As much as I love shopping at Barnes and Noble, it’s very irritating using the app because it takes so long for it to load and do whatever. Please kindly check your app very well and fix errors. Just give us a way to update it Lest I stop shopping from there.

I have a 12.9” iPad Pro with attached keyboard that I normally use in Landscape mode. The app only runs in Portrait mode, which means I either have to use it sideways, or unplug my keyboard, rotate the screen to Portrait mode, and replug/re-rotate when done, no thanks! If the bn app ran in Landscape mode would be a great app, but running sideways forces you to have to use the website instead, making the app 100% useless

I can never access this app. It opens and sits loading forever and never completes. Bummer.

This app is horrible. Errors left and right, and a complete waste of time trying to create an account. B&N should get rid of this app and just stick to a website.

This app and mobile website was SO bad I had to write a review. Not quite sure how in this present day you could have a website so poorly designed! I try to order something for a good 20 minutes and It just would not let me! I’m in my 30s so I know how to maneuver a website or an app .... this is just awful.

Doesn’t offer anything that the mobile site doesn’t, and it is significantly slower. Inaccurate information about product availability, filtering is lacking.

Keeping timing out. Close out of the app without buying due to the hassle.

It won’t even let me purchase books on line never had a problem before just terrible what are we to do can’t get to store guess I’ll be getting a KINDLE😚

I have downloaded, deleted, and downloaded this app many times over the years. It is a horrible app. It takes forever to search, add to cart, check out, and anything else you would want to do. It has the potential to be great but it seems little effort has been afforded to make it a usable app. Please fix it. I hate to use Amazon, but, alas, their app works well and quickly.

I love reading books. I am not a digital books person. So I like to order my hard copies online when I can since I don’t have a Barnes & Noble super close to me. But, this app is unfortunate... when I click on it it just loads and loads and loads. I would think with a company their size they would be able to run a decent app for their store. Too bad!

Can’t search for a book on your website, app won’t open (stuck at loading screen). This is why Amazon is killing you, guys.

I have a BN membership so I like to shop BN over Amazon when I can. However, this app makes it sooooo hard. Too hard and now I crave the ease of shopping on Amazon. I mostly buy books from my phone these days so can you please improve the app because experience matter so much when I go to buy online? First the app won’t save my login info so I have to click way to many times to login. While I think the express shipping is a nice membership perk checking and tracking is the worst. When I click to track an order that has 2 shipments I can’t go back and check both tracking numbers. The app forces me to launch the full website in a browser or close the app and reopen, login again, and then check the second tracking number. Serious design flaws galore.

I love my Barnes and nobles app but it won’t let me sign in at all. Every time I go and click on the sign in it just keeps me on the home page .

Just open a browser and go to their site. That’s all this "app" is.

I have always been a fan of B&N but this app is the worst. Very slow and will not rotate on iPad? C’mon guys get it together!

Just curious on when the app will be receiving an updated?

Besides that app is not able to store account info, on iOS 12 it started to download something in background. 860Mb of cellular data in 2 weeks without even single app start.

I love this company, however the loading is truly slow.

I don’t know why, but this app is so SLOW! It’s very useful and can help if you’ve got half a century to wait for each page to load. My internet and my phone are fine. My other apps work fine. It’s just this app. SUPER SLOW.

App has been taking an extremely long time to load and attempts to access content takes just as long.

Having to sign-in, without the ability to use the iPhone’s other sign in features such as finger print scan, is quite the hassle. Also how is it there is no option for a back button when tracking an order status. I thought there’s no way...no way there’s no option to go back, instead had to close the entire app and worse yet since I had to do that I’d have to sign-in yet again, the long way of course.

I feel that an app should provide more functionality than a website for a vendor. This does not. From incredibly slow loading times to an inability to remain logged in to an account I have found no advantage in using this app over using the basic website; only drawbacks. Save space on your device and headaches for yourself by just avoiding this one.

I often have problems bying nook books because the app tells me that my credit cards and paypal are not authorized. Really frustrating

Don’t waste your time with this app. You’ll either go in circles with the app saying you need to login (when you already are) and then the textbooks will disappear from the cart, and when you feel like you might be making progress...it freezes.....

I love B&N but I’ll have to order books from Amazon because this app is horrible! It doesn’t load and doesn’t let you sign in. Please fix it!!

This app is so slow and such a hassle. Please make improvements. I would much rather purchase from you but I am buying from Amazon instead. On Amazon I can search and order more quickly and efficiently. Please improve, I don’t like having to shop elsewhere.

I love B&N but this app is just the worst. I have tried to purchase numerous times from it but nothing works. I can’t even properly search the books I’m interested in. Amazon app.... works great.... just saying. I can not fathom why this app has been allowed to work so poorly and for so long. Fix it already.

This app has never ever worked. Just a blank loading screen for as long as you’re willing to sit there and stare at it. For a retailer that claims to be better than amazon, you’d think at least the app would function on any level at all.

Didn’t respond properly and the crashed. I think it needs a update. However, you can order off here with enough ease and avoid the store.

I wish I could give this app a zero for having wasted so much of my time. Even though I have "remember password" checked on the login screen, each and every time I open the app to do anything, I have to provide my email and password. Each time I click on my shopping cart, a spinning icon comes up that does not go away. The only thing I can do is to exit the app, and then try to open it again, which by the way it force me to login again and again. It is shameful that this garbage is allowed to make it into the app store. BN - look at your average review score and don't be surprised if you go out of business someday in not too distant future.

The app takes at least a minute to load anything and for the loading spinner to stop. I REALLY wish it would remember my favorite store, but that’s not available. Their website seems to be faster, but I haven’t used it to order anything. So it’s a very annoying app, but I really like being and using my membership. Overall this app is a MEH.

Sellers sold books which are out of stock. They received money but books were not shipped. Then, request of cancellation of order and money return were refused.

So, Barnes & Noble, an update to your app for the iPhone X/XS/Max’s screens would be REALLY appreciated... Especially since it’s been almost a year since the X was released, and the app still hasn’t received an update for the X’s screen... Also, the app could use a lot of work on its’ responsiveness, as I tried to do a search for an item recently, and I had to give up on the app as all I got was a spinning wheel. So, I instead went to use my phone’s web browser for the search, as I got a much better response doing so. What’s your app development teams motto... Better never than late?!?

It is impossible for me to remove books that i own from my “My Saved Items” list within the app. I can’t add them to my cart from the list either. Other than that its good. I will change my review when this gets fixed.

And refresh this app. It is slow and does not take advantage of larger iPhones. When I want to order and it takes minutes to open the app and go from screen to screen it’s time to update the software.

No iPhone X support yet? It’s been a year cmon! I hope that requirement deadline is approaching this app gets removed for not supporting all devices.

Make it look pretty or at least functional. It won’t even let me sign in.

This app is horrible, I feel like it’s on an old IOS and just needs to be brought up to speed. It’s almost unusable. Please fix this

The moment i open the app it takes forever to load up. I really have to wait 3 minute for the screen to load. At first i thought it was my phone so i downloaded the app on another device and had the the same problem. I don't like waiting a long tine for an app to load up. 2 stars given. If it changes then ill slap 5 stars on the app

Someone needs to get this app working now if they truly value their customers

It won’t even recognize my account info that works when put into the browser page. Seriously, this app needs work.

Barnes & Noble does not want any business! You just sit there waiting on it and then you do a search of your favorite author and it brings up 3 authors. None of the author you requested! It’s ridiculous! I should have paid more attention to the awful comments on this app! Deleting it off my phone! I went back to the app and got in and it did pull up my authors but wouldn’t add them to your cart or save them, plus while you are supposed to be adding the books (which it never does, the app crashes! I have the highest internet connection and a brand new iPhone. So I’m sure it’s the app! May wait until tonight to see if they respond but they haven’t responded to the last person to add the app, so I’m sure I won’t hear anything from them!

I reallllly hate this it takes forever to load and I couldn’t even put my store in because it would just show a white screen, and remember me doesn’t work at all.

All you get is a spinning wheel ... immediately deleted app and went back to Amazon.

please update for iOS 12 and iPhone XS Max thanks <3

UpDaTe ThE aPp

This app is extremely slow and balky, and illogically designed; none of which matters because it did not allow me to place an order. This updated version of the app claims to have corrected bugs from previous versions ... permit me to doubt!

This app gives me levels of frustration I haven’t felt since 56k modems. It does not search, and instead spins and spins. This is slower than molasses in January. This is the very reason their online sales dips, without investing in technology for the user.

The app tends to take forever to load every page. There’s also no “Remember Me” feature that I’m aware of, but that’s whatever. But what is somewhat annoying is that the app isn’t built for iPhone Xs Max. It’s as if I’m using the app through an iPhone 8+ on my Xs Max.

I love to shop at Barnes & Noble but this app is horrendous!! So so slow. I have never seen an app run so slow & I have trouble every time I try to purchase anything, I have to re-enter all my data & I am the only one who uses this app! I am not able to shop at an actual store often so I use mail order. But this app is so disappointing that I often give up & use Amazon instead. If they don’t fix this soon, I will stop using it all together.

UpDaTe ThE aPp

This is one of the worst designed apps I’ve ever seen. You cannot store your gift card or see it’s balance without jumping through hoops and reentering all of that information and whatnot. I guess it’s time to finally switch to Amazon.

Maybe the worst app I have ever downloaded. Cannot rotate to use wide screen, cannot order e-books from here. Have to use computer. Deleting!

If you’re using iPhone 8 - after entering the credit card #, you have to backspace over part of the number for the expiration date and 3 digit security code fields to pop up. Terrible app. Website was worse - thus the reason for downloading the app. Avoid B&N if you value your time and have reasonable online shopping expectations.

I love Barnes and Noble, always have. Which is why I downloaded this app. But it’s given me nothing but issues. For one, I have to log back in EVERYTIME AND FOR EVERYTHING. It’s ridiculous. Especially since I have it set to “remember me” so I don’t have to do that. Second, it takes FOREVER to load just about anything. Please get this fixed before I lose my mind.

Honestly this isn’t the worst app in the world. I feel like people over exaggerate a bit about it. Yes if you close the app, you’ll get logged out. Is that annoying? Yes, but you can always login back in. Is it a bit slow? Not really. It really depends on your connection. The app is a pretty easy to use and it’s definitely better than pulling up the website on your phone.

This app really needs an update. It's very slow and never keeps me logged in after.

...shouldn’t ask itself “why” after using this app. I don’t have anything to add here that hasn’t been said 500 times before me, I just wanted to add my 1-Star review for this utterly worthless app. Avoid this app - it’s actually quicker just driving to the store and asking them in person.

I downloaded this app to buy books obviously and I couldn’t even sign in. I signed up for an account with google and yet it isn’t an option to log in with my google account so I can’t get in to see my wishlists

I can’t even log in to the app?? Every time I put in my email I get a message that says “inactive user”. I changed my password to be sure it wasn’t my mistake and the message popped up even after. Pretty frustrating.